TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax is efficient Thee were some difficulties, but TurboTaz helped me through them.
Date published: 2023-04-22
Rated 5 out of 5 by from TY Turbotax Simple and easy to file. A professional contacted and instructed me to make corrections and how to do so.
Date published: 2023-04-22
Rated 4 out of 5 by from Turbo Tax has been great until this year. Turbo Tax has always been exceptional when I've used it (ex: the last 5 years!) This years seemed to be full of delays on both of our parts. Unfortunately, I've experienced some anxiety and frustration this year. Having to correct my Federal return 4+ times for same thing and still not having Feds accepting my return was the major one.
Date published: 2023-04-22
Rated 2 out of 5 by from Set up for failure to add max protection fees Third year in a row and will be my last using turbo tax. Rejected 7 times and instead of a list of errors to fix they send one at a time so it keeps getting rejected. Bullish!+ Gave 2 stars only for ease of use mostly. That’s it. Paid over $200 deducted from my return for what?!?! Over it.
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is amazing!! This program is easy to use and makes sure you don't miss anything. Highly recommend
Date published: 2023-04-22
Rated 5 out of 5 by from i always use turbo tax im having a little trouble this year but so far you guys have been helpful
Date published: 2023-04-22
Rated 1 out of 5 by from Turbotax MN Property Tax Refund failure I submitted a MN tax return electronically after Turbo said I had no Minnesota errors. I had to manually fill in some information on the property tax refund page where my refund went from zero to $619. About a month after I electronically submitted I looked back to see the forms that were electronically sent in. My property tax refund was back to zezo. I fixed it once again and printed out the forms to manually send in. I feel my electronic payment of $25 to file my MN state return should be refunded as it did not catch the error.
Date published: 2023-04-22
Rated 5 out of 5 by from LIKE IT EASY AND CONCISE NOT TO SURE WHY IT HAS TO BE SO LONG I AM MAN OF FEW WORDS
Date published: 2023-04-22
Rated 5 out of 5 by from turbo tax is awesome !!!!!!!!!! very easy to use fast and they can help if you get in a pinch.
Date published: 2023-04-22
Rated 5 out of 5 by from Quick and Easy Process was very streamlined and simple. Would recommend to anyone.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 268
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is efficient Thee were some difficulties, but TurboTaz helped me through them.
Date published: 2023-04-22
Rated 5 out of 5 by from TY Turbotax Simple and easy to file. A professional contacted and instructed me to make corrections and how to do so.
Date published: 2023-04-22
Rated 4 out of 5 by from Turbo Tax has been great until this year. Turbo Tax has always been exceptional when I've used it (ex: the last 5 years!) This years seemed to be full of delays on both of our parts. Unfortunately, I've experienced some anxiety and frustration this year. Having to correct my Federal return 4+ times for same thing and still not having Feds accepting my return was the major one.
Date published: 2023-04-22
Rated 2 out of 5 by from Set up for failure to add max protection fees Third year in a row and will be my last using turbo tax. Rejected 7 times and instead of a list of errors to fix they send one at a time so it keeps getting rejected. Bullish!+ Gave 2 stars only for ease of use mostly. That’s it. Paid over $200 deducted from my return for what?!?! Over it.
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is amazing!! This program is easy to use and makes sure you don't miss anything. Highly recommend
Date published: 2023-04-22
Rated 5 out of 5 by from i always use turbo tax im having a little trouble this year but so far you guys have been helpful
Date published: 2023-04-22
Rated 1 out of 5 by from Turbotax MN Property Tax Refund failure I submitted a MN tax return electronically after Turbo said I had no Minnesota errors. I had to manually fill in some information on the property tax refund page where my refund went from zero to $619. About a month after I electronically submitted I looked back to see the forms that were electronically sent in. My property tax refund was back to zezo. I fixed it once again and printed out the forms to manually send in. I feel my electronic payment of $25 to file my MN state return should be refunded as it did not catch the error.
Date published: 2023-04-22
Rated 5 out of 5 by from LIKE IT EASY AND CONCISE NOT TO SURE WHY IT HAS TO BE SO LONG I AM MAN OF FEW WORDS
Date published: 2023-04-22
Rated 5 out of 5 by from turbo tax is awesome !!!!!!!!!! very easy to use fast and they can help if you get in a pinch.
Date published: 2023-04-22
Rated 5 out of 5 by from Quick and Easy Process was very streamlined and simple. Would recommend to anyone.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 268