TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from You caused my taxes to be filed LATE!@! Very very upset that my taxes were NOT filed when your software indicated to me they had been filed. PLEASE CHANGE your software to RED FLAG they are NOT filed. Due to your confusion, my taxes are FILED LATE!!!
Date published: 2023-04-22
Rated 4 out of 5 by from Very Helpful Helpful staff and services. Easy and clear information to process. Made the whole system very user friendly and stress free.
Date published: 2023-04-22
Rated 4 out of 5 by from FEES I did not like that the fees are hidden till you get through quite a bit of paper work. Then they try to make you get upgraded. I am sure its in the fine print that there is a direct deposit fee, I didn't expect there to be. I'm frugal and would rather have had my refund sent in the mail. I'll probably use them again though.
Date published: 2023-04-22
Rated 5 out of 5 by from Awesome My help was amazing! I was struggling and she was so patient with me and informational
Date published: 2023-04-22
Rated 5 out of 5 by from Love it Super easy and they did everything for me! Loved it!
Date published: 2023-04-22
Rated 4 out of 5 by from Had problem Tax refund was rejected Had to call many times to get help to fix the problem.
Date published: 2023-04-22
Rated 1 out of 5 by from Need to find a better way They basically just do everything in there power to take as much of your return as they can
Date published: 2023-04-22
Rated 5 out of 5 by from Turbo Tax is Awesome!!! Easy to follow - All forms are created for you! Money in the bank quickly!!!
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is awesome Very seamless and easy to use. I liked the help screens that explained things so simply.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy to use If you don't have all your paperwork together or don't know where to start, they help you along the way and inform you of what's needed to file. You're learning as you go.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 247
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from You caused my taxes to be filed LATE!@! Very very upset that my taxes were NOT filed when your software indicated to me they had been filed. PLEASE CHANGE your software to RED FLAG they are NOT filed. Due to your confusion, my taxes are FILED LATE!!!
Date published: 2023-04-22
Rated 4 out of 5 by from Very Helpful Helpful staff and services. Easy and clear information to process. Made the whole system very user friendly and stress free.
Date published: 2023-04-22
Rated 4 out of 5 by from FEES I did not like that the fees are hidden till you get through quite a bit of paper work. Then they try to make you get upgraded. I am sure its in the fine print that there is a direct deposit fee, I didn't expect there to be. I'm frugal and would rather have had my refund sent in the mail. I'll probably use them again though.
Date published: 2023-04-22
Rated 5 out of 5 by from Awesome My help was amazing! I was struggling and she was so patient with me and informational
Date published: 2023-04-22
Rated 5 out of 5 by from Love it Super easy and they did everything for me! Loved it!
Date published: 2023-04-22
Rated 4 out of 5 by from Had problem Tax refund was rejected Had to call many times to get help to fix the problem.
Date published: 2023-04-22
Rated 1 out of 5 by from Need to find a better way They basically just do everything in there power to take as much of your return as they can
Date published: 2023-04-22
Rated 5 out of 5 by from Turbo Tax is Awesome!!! Easy to follow - All forms are created for you! Money in the bank quickly!!!
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is awesome Very seamless and easy to use. I liked the help screens that explained things so simply.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy to use If you don't have all your paperwork together or don't know where to start, they help you along the way and inform you of what's needed to file. You're learning as you go.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 247