TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to use and understand Easy to use and understand, the software makes filing taxes easy
Date published: 2023-04-24
Rated 4 out of 5 by from Trouble loading 'cd' version repeated errors. The repeated errors while loading the 'cd' version I had pulled out hairs. Returned the disk to Office Depot. Then loaded on line. As I was ready to file there was a problem receiving a verification code via e-mail. This when on for over 48 hours. Very frustrating. Now what will you do to make up for this pain.....Hua!
Date published: 2023-04-24
Rated 1 out of 5 by from displeased with all the add on costs why do you charge for direct deposit through a third party????? there hasnt ever been this charge
Date published: 2023-04-24
Rated 5 out of 5 by from Love this service Very helpful glad that i used TurboTax they explained everything to me and made me understand my taxes before
Date published: 2023-04-24
Rated 1 out of 5 by from 4 time efile and never helps to fix the problem. 4th time rejected from fed and state tax Efile and turbo tax doesn't help fix the problem. Not happy with this at all.
Date published: 2023-04-24
Rated 4 out of 5 by from Mostly great The interview is very easy and walks you through the process. Direct import from financial institutions is also very helpful. This breaks down when you have to Fix Errors. The software assigns very long names to the imported 1099s, etc., but when you're going through the Fix Errors, it truncates the names so you cannot see the unique part. You have to look in the file to see which one has the errors. Please show the whole name.
Date published: 2023-04-24
Rated 3 out of 5 by from Usally pretty good! But not this year???? So I spent 5 hours on Turbo Tax doing our small business taxes, in segments, do to gathering my documents etc, so on 04.18/2023 I finalized everything signed & submitted my taxes ????? But, something went wrong??? I received an email several days after the Tax deadline stating I missed the deadline?????? I went back in and checked everything and all our info was in the system and save and signed ???????? Well I resubmitted our tax return & things better not go wrong!!!!!
Date published: 2023-04-24
Rated 5 out of 5 by from TurboTax is awesome It was do easy and time consuming was wonderfully.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is the best online ! It is easy to use. Mostly it is quick and informative.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! This is my first time using Turbo Tax and it was simple and quick! I definitely will use again next year.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 243
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use and understand Easy to use and understand, the software makes filing taxes easy
Date published: 2023-04-24
Rated 4 out of 5 by from Trouble loading 'cd' version repeated errors. The repeated errors while loading the 'cd' version I had pulled out hairs. Returned the disk to Office Depot. Then loaded on line. As I was ready to file there was a problem receiving a verification code via e-mail. This when on for over 48 hours. Very frustrating. Now what will you do to make up for this pain.....Hua!
Date published: 2023-04-24
Rated 1 out of 5 by from displeased with all the add on costs why do you charge for direct deposit through a third party????? there hasnt ever been this charge
Date published: 2023-04-24
Rated 5 out of 5 by from Love this service Very helpful glad that i used TurboTax they explained everything to me and made me understand my taxes before
Date published: 2023-04-24
Rated 1 out of 5 by from 4 time efile and never helps to fix the problem. 4th time rejected from fed and state tax Efile and turbo tax doesn't help fix the problem. Not happy with this at all.
Date published: 2023-04-24
Rated 4 out of 5 by from Mostly great The interview is very easy and walks you through the process. Direct import from financial institutions is also very helpful. This breaks down when you have to Fix Errors. The software assigns very long names to the imported 1099s, etc., but when you're going through the Fix Errors, it truncates the names so you cannot see the unique part. You have to look in the file to see which one has the errors. Please show the whole name.
Date published: 2023-04-24
Rated 3 out of 5 by from Usally pretty good! But not this year???? So I spent 5 hours on Turbo Tax doing our small business taxes, in segments, do to gathering my documents etc, so on 04.18/2023 I finalized everything signed & submitted my taxes ????? But, something went wrong??? I received an email several days after the Tax deadline stating I missed the deadline?????? I went back in and checked everything and all our info was in the system and save and signed ???????? Well I resubmitted our tax return & things better not go wrong!!!!!
Date published: 2023-04-24
Rated 5 out of 5 by from TurboTax is awesome It was do easy and time consuming was wonderfully.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is the best online ! It is easy to use. Mostly it is quick and informative.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! This is my first time using Turbo Tax and it was simple and quick! I definitely will use again next year.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 243