TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 4 out of 5 by
timshau from
Mostly great
The interview is very easy and walks you through the process. Direct import from financial institutions is also very helpful. This breaks down when you have to Fix Errors. The software assigns very long names to the imported 1099s, etc., but when you're going through the Fix Errors, it truncates the names so you cannot see the unique part. You have to look in the file to see which one has the errors. Please show the whole name.
Date published: 2023-04-24
Rated 3 out of 5 by
krhay from
Usally pretty good! But not this year????
So I spent 5 hours on Turbo Tax doing our small business taxes, in segments, do to gathering my documents etc, so on 04.18/2023 I finalized everything signed & submitted my taxes ????? But, something went wrong??? I received an email several days after the Tax deadline stating I missed the deadline?????? I went back in and checked everything and all our info was in the system and save and signed ???????? Well I resubmitted our tax return & things better not go wrong!!!!!
Date published: 2023-04-24
Rated 5 out of 5 by
Christinahaag44 from
TurboTax is awesome
It was do easy and time consuming was wonderfully.
Date published: 2023-04-24
Rated 5 out of 5 by
JJRoman from
Turbo Tax is the best online !
It is easy to use. Mostly it is quick and informative.
Date published: 2023-04-24
Rated 5 out of 5 by
Justin11336 from
Turbo Tax is AWESOME!!!
This is my first time using Turbo Tax and it was simple and quick! I definitely will use again next year.
Date published: 2023-04-24
Rated 5 out of 5 by
null from
Turbo Tax Every year since 2,000
I use turbo Tax every year. Easy to use and accurate.
Date published: 2023-04-24
Rated 5 out of 5 by
Marrryy from
Marisa
Outstanding and well responsive to any questions posed
Date published: 2023-04-24
Rated 4 out of 5 by
Paul6535 from
Review of Turbo tax full service
The software platforms were difficult The communication program should be closer to Teams ,Zoom or Webex. The one used was not very adaptable to sharing information outside of the web page. Would also have been nice to have phone number to contact my Tax expert
Date published: 2023-04-24
Rated 1 out of 5 by
Paul1714 from
Help and search are no help
Any time I searched for help the responses were vague and did not answer my questions. It's tax prep, there are detailed questions. You have to have detailed answers or the provided answers don't even apply
Date published: 2023-04-24
Rated 4 out of 5 by
Smokey Cologne from
1st Time User
Took me a little longer than expected but I was not fully prepared. The 1099 will cost you extra if you have one which surprised me. Overall it was a good experience I know wha to expect and what to have ready when I get there.
All TurboTax® Offerings Reviews - Page 239
Date published: 2023-04-24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
timshau from
Mostly great
The interview is very easy and walks you through the process. Direct import from financial institutions is also very helpful. This breaks down when you have to Fix Errors. The software assigns very long names to the imported 1099s, etc., but when you're going through the Fix Errors, it truncates the names so you cannot see the unique part. You have to look in the file to see which one has the errors. Please show the whole name.
Date published: 2023-04-24
Rated 3 out of 5 by
krhay from
Usally pretty good! But not this year????
So I spent 5 hours on Turbo Tax doing our small business taxes, in segments, do to gathering my documents etc, so on 04.18/2023 I finalized everything signed & submitted my taxes ????? But, something went wrong??? I received an email several days after the Tax deadline stating I missed the deadline?????? I went back in and checked everything and all our info was in the system and save and signed ???????? Well I resubmitted our tax return & things better not go wrong!!!!!
Date published: 2023-04-24
Rated 5 out of 5 by
Christinahaag44 from
TurboTax is awesome
It was do easy and time consuming was wonderfully.
Date published: 2023-04-24
Rated 5 out of 5 by
JJRoman from
Turbo Tax is the best online !
It is easy to use. Mostly it is quick and informative.
Date published: 2023-04-24
Rated 5 out of 5 by
Justin11336 from
Turbo Tax is AWESOME!!!
This is my first time using Turbo Tax and it was simple and quick! I definitely will use again next year.
Date published: 2023-04-24
Rated 5 out of 5 by
null from
Turbo Tax Every year since 2,000
I use turbo Tax every year. Easy to use and accurate.
Date published: 2023-04-24
Rated 5 out of 5 by
Marrryy from
Marisa
Outstanding and well responsive to any questions posed
Date published: 2023-04-24
Rated 4 out of 5 by
Paul6535 from
Review of Turbo tax full service
The software platforms were difficult The communication program should be closer to Teams ,Zoom or Webex. The one used was not very adaptable to sharing information outside of the web page. Would also have been nice to have phone number to contact my Tax expert
Date published: 2023-04-24
Rated 1 out of 5 by
Paul1714 from
Help and search are no help
Any time I searched for help the responses were vague and did not answer my questions. It's tax prep, there are detailed questions. You have to have detailed answers or the provided answers don't even apply
Date published: 2023-04-24
Rated 4 out of 5 by
Smokey Cologne from
1st Time User
Took me a little longer than expected but I was not fully prepared. The 1099 will cost you extra if you have one which surprised me. Overall it was a good experience I know wha to expect and what to have ready when I get there.
All TurboTax® Offerings Reviews - Page 239
Date published: 2023-04-24