TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Mostly great The interview is very easy and walks you through the process. Direct import from financial institutions is also very helpful. This breaks down when you have to Fix Errors. The software assigns very long names to the imported 1099s, etc., but when you're going through the Fix Errors, it truncates the names so you cannot see the unique part. You have to look in the file to see which one has the errors. Please show the whole name.
Date published: 2023-04-24
Rated 3 out of 5 by from Usally pretty good! But not this year???? So I spent 5 hours on Turbo Tax doing our small business taxes, in segments, do to gathering my documents etc, so on 04.18/2023 I finalized everything signed & submitted my taxes ????? But, something went wrong??? I received an email several days after the Tax deadline stating I missed the deadline?????? I went back in and checked everything and all our info was in the system and save and signed ???????? Well I resubmitted our tax return & things better not go wrong!!!!!
Date published: 2023-04-24
Rated 5 out of 5 by from TurboTax is awesome It was do easy and time consuming was wonderfully.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is the best online ! It is easy to use. Mostly it is quick and informative.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! This is my first time using Turbo Tax and it was simple and quick! I definitely will use again next year.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax Every year since 2,000 I use turbo Tax every year. Easy to use and accurate.
Date published: 2023-04-24
Rated 5 out of 5 by from Marisa Outstanding and well responsive to any questions posed
Date published: 2023-04-24
Rated 4 out of 5 by from Review of Turbo tax full service The software platforms were difficult The communication program should be closer to Teams ,Zoom or Webex. The one used was not very adaptable to sharing information outside of the web page. Would also have been nice to have phone number to contact my Tax expert
Date published: 2023-04-24
Rated 1 out of 5 by from Help and search are no help Any time I searched for help the responses were vague and did not answer my questions. It's tax prep, there are detailed questions. You have to have detailed answers or the provided answers don't even apply
Date published: 2023-04-24
Rated 4 out of 5 by from 1st Time User Took me a little longer than expected but I was not fully prepared. The 1099 will cost you extra if you have one which surprised me. Overall it was a good experience I know wha to expect and what to have ready when I get there.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 239
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly great The interview is very easy and walks you through the process. Direct import from financial institutions is also very helpful. This breaks down when you have to Fix Errors. The software assigns very long names to the imported 1099s, etc., but when you're going through the Fix Errors, it truncates the names so you cannot see the unique part. You have to look in the file to see which one has the errors. Please show the whole name.
Date published: 2023-04-24
Rated 3 out of 5 by from Usally pretty good! But not this year???? So I spent 5 hours on Turbo Tax doing our small business taxes, in segments, do to gathering my documents etc, so on 04.18/2023 I finalized everything signed & submitted my taxes ????? But, something went wrong??? I received an email several days after the Tax deadline stating I missed the deadline?????? I went back in and checked everything and all our info was in the system and save and signed ???????? Well I resubmitted our tax return & things better not go wrong!!!!!
Date published: 2023-04-24
Rated 5 out of 5 by from TurboTax is awesome It was do easy and time consuming was wonderfully.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is the best online ! It is easy to use. Mostly it is quick and informative.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! This is my first time using Turbo Tax and it was simple and quick! I definitely will use again next year.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax Every year since 2,000 I use turbo Tax every year. Easy to use and accurate.
Date published: 2023-04-24
Rated 5 out of 5 by from Marisa Outstanding and well responsive to any questions posed
Date published: 2023-04-24
Rated 4 out of 5 by from Review of Turbo tax full service The software platforms were difficult The communication program should be closer to Teams ,Zoom or Webex. The one used was not very adaptable to sharing information outside of the web page. Would also have been nice to have phone number to contact my Tax expert
Date published: 2023-04-24
Rated 1 out of 5 by from Help and search are no help Any time I searched for help the responses were vague and did not answer my questions. It's tax prep, there are detailed questions. You have to have detailed answers or the provided answers don't even apply
Date published: 2023-04-24
Rated 4 out of 5 by from 1st Time User Took me a little longer than expected but I was not fully prepared. The 1099 will cost you extra if you have one which surprised me. Overall it was a good experience I know wha to expect and what to have ready when I get there.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 239