TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from I love Turbo Tax Very up to date, easy and very helpful and accurate
Date published: 2023-04-24
Rated 5 out of 5 by from easy to understand and awesome love it...first w-2 I ever had and I didnt even know about paying or that I had to do taxes. your program was so simple to follow. Thanks so much. I will be using your program for many years to come...
Date published: 2023-04-24
Rated 5 out of 5 by from Great It’s was a good experience very helpful always keep in touch with me
Date published: 2023-04-24
Rated 4 out of 5 by from Turbo Tax is friendly user It's nice that the software walked me through everything. Also, I like the fact that they checked everything for any errors before you file.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is so easy! Just take the direction! Turbo tax was so easy! I made an error it alerted me & walked me through how to fix it! 10/10 recommend!
Date published: 2023-04-24
Rated 3 out of 5 by from Please stop with the upsells! Guys, I love your service and have used it for a long time. Every year, I notice the upsells to additional products getting more frequent, aggressive, and difficult to circumvent. Please reduce the amount of upselling and just give me clear pricing up front on a limited number of services!
Date published: 2023-04-24
Rated 5 out of 5 by from Best program ez to follow. Much better than H&B. More user friendly
Date published: 2023-04-24
Rated 5 out of 5 by from i was scared than i was happy i was scared than i was happy good job helping me walk through steps.
Date published: 2023-04-24
Rated 5 out of 5 by from Awesome Very hands on and helpful even after the work hour they where still available.
Date published: 2023-04-24
Rated 2 out of 5 by from Product frustrating to use + constantly upselling I really thought this was going to be much easier to use. I’ve had repeated issues with my tax submission that have led to them being rejected over and over again that should have been flagged. There are nonstop attempts at upsells are completely obnoxious, especially for a product that doesn’t even work.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 231
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax Very up to date, easy and very helpful and accurate
Date published: 2023-04-24
Rated 5 out of 5 by from easy to understand and awesome love it...first w-2 I ever had and I didnt even know about paying or that I had to do taxes. your program was so simple to follow. Thanks so much. I will be using your program for many years to come...
Date published: 2023-04-24
Rated 5 out of 5 by from Great It’s was a good experience very helpful always keep in touch with me
Date published: 2023-04-24
Rated 4 out of 5 by from Turbo Tax is friendly user It's nice that the software walked me through everything. Also, I like the fact that they checked everything for any errors before you file.
Date published: 2023-04-24
Rated 5 out of 5 by from Turbo Tax is so easy! Just take the direction! Turbo tax was so easy! I made an error it alerted me & walked me through how to fix it! 10/10 recommend!
Date published: 2023-04-24
Rated 3 out of 5 by from Please stop with the upsells! Guys, I love your service and have used it for a long time. Every year, I notice the upsells to additional products getting more frequent, aggressive, and difficult to circumvent. Please reduce the amount of upselling and just give me clear pricing up front on a limited number of services!
Date published: 2023-04-24
Rated 5 out of 5 by from Best program ez to follow. Much better than H&B. More user friendly
Date published: 2023-04-24
Rated 5 out of 5 by from i was scared than i was happy i was scared than i was happy good job helping me walk through steps.
Date published: 2023-04-24
Rated 5 out of 5 by from Awesome Very hands on and helpful even after the work hour they where still available.
Date published: 2023-04-24
Rated 2 out of 5 by from Product frustrating to use + constantly upselling I really thought this was going to be much easier to use. I’ve had repeated issues with my tax submission that have led to them being rejected over and over again that should have been flagged. There are nonstop attempts at upsells are completely obnoxious, especially for a product that doesn’t even work.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 231