TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Great Service - Super Expensive Love Turbo Tax but man-oh-man are they expensive. Every year it goes up substantially. I've used it for years but at some point, if the trend continues that may end. And that will be tragic because they are the best. Intuit/Turbotax should have a loyalty discount or something. No benefit to being a continual user year after year.
Date published: 2023-04-25
Rated 3 out of 5 by from Endless circular loops We've used your product for 5+ years now and every year we dread it. Our returns aren't overly simple or complex, but each year we find ourselves in workflow loops reviewing the same thing endlessly, or trying to file the same thing endlessly. This year (2022 tax year) i literally spent an hour trying to get through the filing process with constant loops of asking for my previous year AGI & reconfirming my wife & my IDs etc. It took about 5 sessions across both of us to get through this final hurdle. For a paid product to simply input required taxation data that the government should just provide for free, it's hard to feel good about TurboTax & the annual experience of using it.
Date published: 2023-04-25
Rated 5 out of 5 by from TurboTax I have always found TurboTax to be straightforward and easy to use
Date published: 2023-04-25
Rated 4 out of 5 by from Assisted business Tax filing Tax Experts were available with little time and very helpful!
Date published: 2023-04-25
Rated 4 out of 5 by from Turbo Tax State Review Hopefully, the State Tax is all correct. It didn't seem as user-friendly as last year
Date published: 2023-04-25
Rated 4 out of 5 by from Great Fast and easy. Anyone can work this program. Thanks for making a simple way to file
Date published: 2023-04-25
Rated 4 out of 5 by from Love Turbo Tax! But want to report a bug Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
Rated 4 out of 5 by from They are great! Hidden Fee’s suck tho They are great just the hidden fee’s are CRAZY now! it used to be free
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is very helpful It was fast and easy to complete my taxes. I will make sure to use turbotax next time.
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is awesome! Turbotax allows me to understand how my inputs get translated into the final tax return and that I consider as the most important advantage.
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great Service - Super Expensive Love Turbo Tax but man-oh-man are they expensive. Every year it goes up substantially. I've used it for years but at some point, if the trend continues that may end. And that will be tragic because they are the best. Intuit/Turbotax should have a loyalty discount or something. No benefit to being a continual user year after year.
Date published: 2023-04-25
Rated 3 out of 5 by from Endless circular loops We've used your product for 5+ years now and every year we dread it. Our returns aren't overly simple or complex, but each year we find ourselves in workflow loops reviewing the same thing endlessly, or trying to file the same thing endlessly. This year (2022 tax year) i literally spent an hour trying to get through the filing process with constant loops of asking for my previous year AGI & reconfirming my wife & my IDs etc. It took about 5 sessions across both of us to get through this final hurdle. For a paid product to simply input required taxation data that the government should just provide for free, it's hard to feel good about TurboTax & the annual experience of using it.
Date published: 2023-04-25
Rated 5 out of 5 by from TurboTax I have always found TurboTax to be straightforward and easy to use
Date published: 2023-04-25
Rated 4 out of 5 by from Assisted business Tax filing Tax Experts were available with little time and very helpful!
Date published: 2023-04-25
Rated 4 out of 5 by from Turbo Tax State Review Hopefully, the State Tax is all correct. It didn't seem as user-friendly as last year
Date published: 2023-04-25
Rated 4 out of 5 by from Great Fast and easy. Anyone can work this program. Thanks for making a simple way to file
Date published: 2023-04-25
Rated 4 out of 5 by from Love Turbo Tax! But want to report a bug Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
Rated 4 out of 5 by from They are great! Hidden Fee’s suck tho They are great just the hidden fee’s are CRAZY now! it used to be free
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is very helpful It was fast and easy to complete my taxes. I will make sure to use turbotax next time.
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is awesome! Turbotax allows me to understand how my inputs get translated into the final tax return and that I consider as the most important advantage.
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 224