TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Got into areas that were confusing but was helped We were helped by three different Turbo Tax experts and I must say. They did a Steller job!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is great! I got plenty of comprehensible help. They were a big help.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tx Super Awesome Agents a super awesome, their knowledge on the issue is amazing, received immediate answers, chat was comfortable . vey happy overall, definitely highly recommended
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is great. I love how easy it is to do it yourself This is the 4th year and never had any problems filing my taxes thanks
Date published: 2021-02-26
Rated 5 out of 5 by from Makes it easy Our taxes are not super complex, but do have some quirks. The turbo tax system makes it easy to complete the steps on my own. I love that, for a small price, I have someone to ask my questions to (still much cheaper than using a tax prep service and much quicker than searching the whole of the internet for an answer). Whenever I had a question come up, I could easily start a chat and ask my question, no hassle. Overall I would recommend TurboTax for anyone who is willing to put in a little bit of time an work to complete their own taxes (and in the end, save money!)
Date published: 2021-02-26
Rated 5 out of 5 by from simple went super fast very easy to use I would recommend it to anyone
Date published: 2021-02-26
Rated 2 out of 5 by from Very poor support for Turbo Tax Calculation errors I have been using the same tax software for over 10 years, and 4 years for my business. There are always several reconciliation errors that Turbo Tax creates between different forms. The numbers from one form do not carry over properly to another, so there are many manual overrides that need to be made to ensure everything is in sync. The process for inputting and depreciating assets is extremely painful and confusing. Turbo tax does not allow you to use straight line depreciation unless you do a bunch of funky things. Very frustrated after spending an entire day to do my taxes. The worst part is that I called multiple times seeking help from Turbo Tax support and was told they do not offer any support for Turbo Tax Business, but that I needed to consult a tax professional.. I am a tax professional, so that was a very disturbing answer.
Date published: 2021-02-26
Rated 1 out of 5 by from Charges separate fee for state and federal Charges a fee for both state and federal, rather than one price for both.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing Tax Prep Year after year it amazes me that Turbo Tax offers fast, accurate, reliable tax preparation for free! Always simple to enter my data and have peace of mind knowing that it is accurate.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax was easy to use and accurate! Turbo Tax was very easy to use and guided me through some difficult areas. I'll be using it again.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 220
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Got into areas that were confusing but was helped We were helped by three different Turbo Tax experts and I must say. They did a Steller job!
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is great! I got plenty of comprehensible help. They were a big help.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tx Super Awesome Agents a super awesome, their knowledge on the issue is amazing, received immediate answers, chat was comfortable . vey happy overall, definitely highly recommended
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is great. I love how easy it is to do it yourself This is the 4th year and never had any problems filing my taxes thanks
Date published: 2021-02-26
Rated 5 out of 5 by from Makes it easy Our taxes are not super complex, but do have some quirks. The turbo tax system makes it easy to complete the steps on my own. I love that, for a small price, I have someone to ask my questions to (still much cheaper than using a tax prep service and much quicker than searching the whole of the internet for an answer). Whenever I had a question come up, I could easily start a chat and ask my question, no hassle. Overall I would recommend TurboTax for anyone who is willing to put in a little bit of time an work to complete their own taxes (and in the end, save money!)
Date published: 2021-02-26
Rated 5 out of 5 by from simple went super fast very easy to use I would recommend it to anyone
Date published: 2021-02-26
Rated 2 out of 5 by from Very poor support for Turbo Tax Calculation errors I have been using the same tax software for over 10 years, and 4 years for my business. There are always several reconciliation errors that Turbo Tax creates between different forms. The numbers from one form do not carry over properly to another, so there are many manual overrides that need to be made to ensure everything is in sync. The process for inputting and depreciating assets is extremely painful and confusing. Turbo tax does not allow you to use straight line depreciation unless you do a bunch of funky things. Very frustrated after spending an entire day to do my taxes. The worst part is that I called multiple times seeking help from Turbo Tax support and was told they do not offer any support for Turbo Tax Business, but that I needed to consult a tax professional.. I am a tax professional, so that was a very disturbing answer.
Date published: 2021-02-26
Rated 1 out of 5 by from Charges separate fee for state and federal Charges a fee for both state and federal, rather than one price for both.
Date published: 2021-02-26
Rated 5 out of 5 by from Amazing Tax Prep Year after year it amazes me that Turbo Tax offers fast, accurate, reliable tax preparation for free! Always simple to enter my data and have peace of mind knowing that it is accurate.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax was easy to use and accurate! Turbo Tax was very easy to use and guided me through some difficult areas. I'll be using it again.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 220