TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Great help Had questions about some forms I got and did the live tax advice. The agent was very helpful and knowledgeable and was able to finish m taxes without worrying that I put a form in wrong.
Date published: 2021-02-25
Rated 4 out of 5 by from only 1 issue.... Outside of the huge bug you have been unable to squash regarding wash sales it was again easy to file
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to File! I have used TurboTax for several years and always will continue to use it.
Date published: 2021-02-25
Rated 5 out of 5 by from EASY AND EFFICIENT i was reluctant but once i went onto the website, began answering the questions and completing the forms, i found it was informative, easy and accurate. I was also advised about a Recovery Rebate Credit for which i qualified. t
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax makes doing your own taxes so easy!! Everything was easy and simple like it has been the past 7 years we have done our own taxes! The only thing that was a bit of a challenge at first was trying to do stocks for the first time. But with a little bit of patience and research it was quickly resolved and ready to efile! Turbo tax definitely has made their program very user friendly. Anybody who says they can't do their own taxes is just being lazy. This is so easy and transfers most tax documents over so you don't even have much to type in. Thanks Turbo tax for making things so easy to use and understand!
Date published: 2021-02-25
Rated 4 out of 5 by from turbo tax is simple and easy could use some improvements with retired military ,make it easyer to find where toenter their 1099 r info the way they do for other goverment retirement plans i.e. civil service or railroad
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX HELPS GET IT DONE RIGHT! IF YOU HAVE ALL YOUR INFO, COMPLETE THE INFO U ARE DONE!
Date published: 2021-02-25
Rated 5 out of 5 by from Repeat Filer This year makes the 4th year in a row I have used TurboTax to file my taxes. It is the cheapest easiest filing system I have found and it works great for me! TurboTax is amazing!!
Date published: 2021-02-25
Rated 4 out of 5 by from Had some issues this year, but not in the past When reviewing my forms, noticed that the program was pulling info for Donations and Child Care camps from prior years and substituting the names with ones I had keyed in earlier. I had to go back several times to correct these over and over again and look up EINs that didn't get retained. It also tried to add 1 of our W2's twice. Glad I reviewed my forms thoroughly this year, but haven't always paid that much attention to those lines of info. Usually just tie out the numbers.
Date published: 2021-02-25
Rated 5 out of 5 by from Almost perfect: needs minor improvements I use TTP every year, and am always impressed by how easy yet thorough it is. But there are a couple of features missing from the Review feature: When items are found that need to be corrected, you should a. provide a link to the form or UI page they are from, and open the sidebar Help information for this data element. It's impossible to know what to do when presented with nothing but a data element name and a text box!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 218
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great help Had questions about some forms I got and did the live tax advice. The agent was very helpful and knowledgeable and was able to finish m taxes without worrying that I put a form in wrong.
Date published: 2021-02-25
Rated 4 out of 5 by from only 1 issue.... Outside of the huge bug you have been unable to squash regarding wash sales it was again easy to file
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to File! I have used TurboTax for several years and always will continue to use it.
Date published: 2021-02-25
Rated 5 out of 5 by from EASY AND EFFICIENT i was reluctant but once i went onto the website, began answering the questions and completing the forms, i found it was informative, easy and accurate. I was also advised about a Recovery Rebate Credit for which i qualified. t
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax makes doing your own taxes so easy!! Everything was easy and simple like it has been the past 7 years we have done our own taxes! The only thing that was a bit of a challenge at first was trying to do stocks for the first time. But with a little bit of patience and research it was quickly resolved and ready to efile! Turbo tax definitely has made their program very user friendly. Anybody who says they can't do their own taxes is just being lazy. This is so easy and transfers most tax documents over so you don't even have much to type in. Thanks Turbo tax for making things so easy to use and understand!
Date published: 2021-02-25
Rated 4 out of 5 by from turbo tax is simple and easy could use some improvements with retired military ,make it easyer to find where toenter their 1099 r info the way they do for other goverment retirement plans i.e. civil service or railroad
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX HELPS GET IT DONE RIGHT! IF YOU HAVE ALL YOUR INFO, COMPLETE THE INFO U ARE DONE!
Date published: 2021-02-25
Rated 5 out of 5 by from Repeat Filer This year makes the 4th year in a row I have used TurboTax to file my taxes. It is the cheapest easiest filing system I have found and it works great for me! TurboTax is amazing!!
Date published: 2021-02-25
Rated 4 out of 5 by from Had some issues this year, but not in the past When reviewing my forms, noticed that the program was pulling info for Donations and Child Care camps from prior years and substituting the names with ones I had keyed in earlier. I had to go back several times to correct these over and over again and look up EINs that didn't get retained. It also tried to add 1 of our W2's twice. Glad I reviewed my forms thoroughly this year, but haven't always paid that much attention to those lines of info. Usually just tie out the numbers.
Date published: 2021-02-25
Rated 5 out of 5 by from Almost perfect: needs minor improvements I use TTP every year, and am always impressed by how easy yet thorough it is. But there are a couple of features missing from the Review feature: When items are found that need to be corrected, you should a. provide a link to the form or UI page they are from, and open the sidebar Help information for this data element. It's impossible to know what to do when presented with nothing but a data element name and a text box!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 218