TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 4 out of 5 by
Megan36 from
Love Turbo Tax! But want to report a bug
Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
Rated 4 out of 5 by
Permandbern from
They are great! Hidden Fee’s suck tho
They are great just the hidden fee’s are CRAZY now! it used to be free
Date published: 2023-04-25
Rated 5 out of 5 by
meli7777 from
Turbotax is very helpful
It was fast and easy to complete my taxes. I will make sure to use turbotax next time.
Date published: 2023-04-25
Rated 5 out of 5 by
PJShah from
Turbotax is awesome!
Turbotax allows me to understand how my inputs get translated into the final tax return and that I consider as the most important advantage.
Date published: 2023-04-25
Rated 5 out of 5 by
yonfunjon from
First timer With no issue
At first I did not know what I was getting into being scared of scams and what not but turbo tax made it easy to file with a step by step guide and live agents for help. Really straight forward and easy.
Date published: 2023-04-25
Rated 5 out of 5 by
Fati1390 from
Smooth and Easy
I am grateful for this easy and smooth process. This is year 4 and I will continue to use TurboTax
Date published: 2023-04-25
Rated 2 out of 5 by
DaniRae123456 from
Not clear
I thought it was going great. however I noticed I hadn't received a text or email stating my taxes were excepted so I logged in to check my status and I am greeted with " lets complete your taxes". Apparently, when I paid and thought I was done filing my taxes on the 16th, I didn't! But I thought I was done! and now I find out weeks later that I wasn't. I can not believe that I went through that whole process and even paid and believed I was finished and had filed to find out that I wasn't complete. Not doing this again.
Date published: 2023-04-25
Rated 5 out of 5 by
4848484 from
yaaaaaaay
what a greeat experience with turbo tax what a day in age
Date published: 2023-04-25
Rated 4 out of 5 by
Dmannamoon from
I like using TurboTax
I like using TurboTax fast and easy I'll recommend to all my friends and family
Date published: 2023-04-25
Rated 5 out of 5 by
Alias Goober from
dope taxes
it was great! i loved every single second of doing my taxes
All TurboTax® Offerings Reviews - Page 217
Date published: 2023-04-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Megan36 from
Love Turbo Tax! But want to report a bug
Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
Rated 4 out of 5 by
Permandbern from
They are great! Hidden Fee’s suck tho
They are great just the hidden fee’s are CRAZY now! it used to be free
Date published: 2023-04-25
Rated 5 out of 5 by
meli7777 from
Turbotax is very helpful
It was fast and easy to complete my taxes. I will make sure to use turbotax next time.
Date published: 2023-04-25
Rated 5 out of 5 by
PJShah from
Turbotax is awesome!
Turbotax allows me to understand how my inputs get translated into the final tax return and that I consider as the most important advantage.
Date published: 2023-04-25
Rated 5 out of 5 by
yonfunjon from
First timer With no issue
At first I did not know what I was getting into being scared of scams and what not but turbo tax made it easy to file with a step by step guide and live agents for help. Really straight forward and easy.
Date published: 2023-04-25
Rated 5 out of 5 by
Fati1390 from
Smooth and Easy
I am grateful for this easy and smooth process. This is year 4 and I will continue to use TurboTax
Date published: 2023-04-25
Rated 2 out of 5 by
DaniRae123456 from
Not clear
I thought it was going great. however I noticed I hadn't received a text or email stating my taxes were excepted so I logged in to check my status and I am greeted with " lets complete your taxes". Apparently, when I paid and thought I was done filing my taxes on the 16th, I didn't! But I thought I was done! and now I find out weeks later that I wasn't. I can not believe that I went through that whole process and even paid and believed I was finished and had filed to find out that I wasn't complete. Not doing this again.
Date published: 2023-04-25
Rated 5 out of 5 by
4848484 from
yaaaaaaay
what a greeat experience with turbo tax what a day in age
Date published: 2023-04-25
Rated 4 out of 5 by
Dmannamoon from
I like using TurboTax
I like using TurboTax fast and easy I'll recommend to all my friends and family
Date published: 2023-04-25
Rated 5 out of 5 by
Alias Goober from
dope taxes
it was great! i loved every single second of doing my taxes
All TurboTax® Offerings Reviews - Page 217
Date published: 2023-04-25