TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Love Turbo Tax! But want to report a bug Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
Rated 4 out of 5 by from They are great! Hidden Fee’s suck tho They are great just the hidden fee’s are CRAZY now! it used to be free
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is very helpful It was fast and easy to complete my taxes. I will make sure to use turbotax next time.
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is awesome! Turbotax allows me to understand how my inputs get translated into the final tax return and that I consider as the most important advantage.
Date published: 2023-04-25
Rated 5 out of 5 by from First timer With no issue At first I did not know what I was getting into being scared of scams and what not but turbo tax made it easy to file with a step by step guide and live agents for help. Really straight forward and easy.
Date published: 2023-04-25
Rated 5 out of 5 by from Smooth and Easy I am grateful for this easy and smooth process. This is year 4 and I will continue to use TurboTax
Date published: 2023-04-25
Rated 2 out of 5 by from Not clear I thought it was going great. however I noticed I hadn't received a text or email stating my taxes were excepted so I logged in to check my status and I am greeted with " lets complete your taxes". Apparently, when I paid and thought I was done filing my taxes on the 16th, I didn't! But I thought I was done! and now I find out weeks later that I wasn't. I can not believe that I went through that whole process and even paid and believed I was finished and had filed to find out that I wasn't complete. Not doing this again.
Date published: 2023-04-25
Rated 5 out of 5 by from yaaaaaaay what a greeat experience with turbo tax what a day in age
Date published: 2023-04-25
Rated 4 out of 5 by from I like using TurboTax I like using TurboTax fast and easy I'll recommend to all my friends and family
Date published: 2023-04-25
Rated 5 out of 5 by from dope taxes it was great! i loved every single second of doing my taxes
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 217
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Love Turbo Tax! But want to report a bug Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
Rated 4 out of 5 by from They are great! Hidden Fee’s suck tho They are great just the hidden fee’s are CRAZY now! it used to be free
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is very helpful It was fast and easy to complete my taxes. I will make sure to use turbotax next time.
Date published: 2023-04-25
Rated 5 out of 5 by from Turbotax is awesome! Turbotax allows me to understand how my inputs get translated into the final tax return and that I consider as the most important advantage.
Date published: 2023-04-25
Rated 5 out of 5 by from First timer With no issue At first I did not know what I was getting into being scared of scams and what not but turbo tax made it easy to file with a step by step guide and live agents for help. Really straight forward and easy.
Date published: 2023-04-25
Rated 5 out of 5 by from Smooth and Easy I am grateful for this easy and smooth process. This is year 4 and I will continue to use TurboTax
Date published: 2023-04-25
Rated 2 out of 5 by from Not clear I thought it was going great. however I noticed I hadn't received a text or email stating my taxes were excepted so I logged in to check my status and I am greeted with " lets complete your taxes". Apparently, when I paid and thought I was done filing my taxes on the 16th, I didn't! But I thought I was done! and now I find out weeks later that I wasn't. I can not believe that I went through that whole process and even paid and believed I was finished and had filed to find out that I wasn't complete. Not doing this again.
Date published: 2023-04-25
Rated 5 out of 5 by from yaaaaaaay what a greeat experience with turbo tax what a day in age
Date published: 2023-04-25
Rated 4 out of 5 by from I like using TurboTax I like using TurboTax fast and easy I'll recommend to all my friends and family
Date published: 2023-04-25
Rated 5 out of 5 by from dope taxes it was great! i loved every single second of doing my taxes
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 217