TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 4 out of 5 by
steph23379997665 from
easy to do yourself
very self explanatory and easily explained. process was easy
Date published: 2023-04-26
Rated 4 out of 5 by
Panda79 from
Turbo tax is easier
Easier to do online than h&r block. Easy instructions.
Date published: 2023-04-26
Rated 5 out of 5 by
la_negra223 from
Awesome!!
I've been using TurboTax for years... fast and easy! always reliable!!! I always recommend to everyone
Date published: 2023-04-26
Rated 4 out of 5 by
Not UR Tax Guru from
Taxes for Dummys
Easy to manuver and I needed easy. I will use this app again.
Date published: 2023-04-26
Rated 5 out of 5 by
happycustomer1122 from
2 Thumbs Up TurboTax!
I have used TurboTax for years and have always felt comfortable and secure when filing. They have made the process smooth and stress-free! Thanks TurboTax!
Date published: 2023-04-26
Rated 1 out of 5 by
grooli from
Poor Communication
I paid for the full service because I was in a unique situation last year (married, new job, both with income). I was told by the assistant that the expert would be able to run the numbers both ways (joint and seperately). Once I got to the expert, I was told that was not the case. So we filed jointly which I could have done myself in the first place. I was switched to a different tax expert in the middle of my filing and I found her to be impatient and slow to communicate. After submitting additional forms that I was not aware of initially, I ended up owing a lot more than expected. Overall I am very frustrated and found this process to be more complicated than if I had just filed myself.
Date published: 2023-04-26
Rated 1 out of 5 by
Hyliupset from
Poor customer service
Tax return keeps getting rejected. Each time I speak with a representative, they tell me to file again. Four filings later, still not accepted. I will have to mail it in. And unfortunately, I am now several days past the tax filing deadline. I will be going back to H&R Block next year.
Date published: 2023-04-26
Rated 3 out of 5 by
AAJ1990 from
Fees are hefty, but easy to use.
The fees for filling with a Schedule C are ridiculous. I barely made a profit and barely had a refund and they ate more than half of my refund up their software and processing fees. As a small business owner trying to make it, this is super disheartening. However, I know better next time and will be using better software next go round.
Date published: 2023-04-26
Rated 1 out of 5 by
Magpie23 from
Contact Support sucks
My returns wouldn't e-file due to a technical issue. Tried contacting customer support to no avail.
Date published: 2023-04-26
Rated 5 out of 5 by
Fatal_Stringer from
Completing W2 Tax Forum
Super simple to use, it was my first time using this software. I plan on using it more when my next tax return comes!
All TurboTax® Offerings Reviews - Page 199
Date published: 2023-04-26
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
steph23379997665 from
easy to do yourself
very self explanatory and easily explained. process was easy
Date published: 2023-04-26
Rated 4 out of 5 by
Panda79 from
Turbo tax is easier
Easier to do online than h&r block. Easy instructions.
Date published: 2023-04-26
Rated 5 out of 5 by
la_negra223 from
Awesome!!
I've been using TurboTax for years... fast and easy! always reliable!!! I always recommend to everyone
Date published: 2023-04-26
Rated 4 out of 5 by
Not UR Tax Guru from
Taxes for Dummys
Easy to manuver and I needed easy. I will use this app again.
Date published: 2023-04-26
Rated 5 out of 5 by
happycustomer1122 from
2 Thumbs Up TurboTax!
I have used TurboTax for years and have always felt comfortable and secure when filing. They have made the process smooth and stress-free! Thanks TurboTax!
Date published: 2023-04-26
Rated 1 out of 5 by
grooli from
Poor Communication
I paid for the full service because I was in a unique situation last year (married, new job, both with income). I was told by the assistant that the expert would be able to run the numbers both ways (joint and seperately). Once I got to the expert, I was told that was not the case. So we filed jointly which I could have done myself in the first place. I was switched to a different tax expert in the middle of my filing and I found her to be impatient and slow to communicate. After submitting additional forms that I was not aware of initially, I ended up owing a lot more than expected. Overall I am very frustrated and found this process to be more complicated than if I had just filed myself.
Date published: 2023-04-26
Rated 1 out of 5 by
Hyliupset from
Poor customer service
Tax return keeps getting rejected. Each time I speak with a representative, they tell me to file again. Four filings later, still not accepted. I will have to mail it in. And unfortunately, I am now several days past the tax filing deadline. I will be going back to H&R Block next year.
Date published: 2023-04-26
Rated 3 out of 5 by
AAJ1990 from
Fees are hefty, but easy to use.
The fees for filling with a Schedule C are ridiculous. I barely made a profit and barely had a refund and they ate more than half of my refund up their software and processing fees. As a small business owner trying to make it, this is super disheartening. However, I know better next time and will be using better software next go round.
Date published: 2023-04-26
Rated 1 out of 5 by
Magpie23 from
Contact Support sucks
My returns wouldn't e-file due to a technical issue. Tried contacting customer support to no avail.
Date published: 2023-04-26
Rated 5 out of 5 by
Fatal_Stringer from
Completing W2 Tax Forum
Super simple to use, it was my first time using this software. I plan on using it more when my next tax return comes!
All TurboTax® Offerings Reviews - Page 199
Date published: 2023-04-26