TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from easy to do yourself very self explanatory and easily explained. process was easy
Date published: 2023-04-26
Rated 4 out of 5 by from Turbo tax is easier Easier to do online than h&r block. Easy instructions.
Date published: 2023-04-26
Rated 5 out of 5 by from Awesome!! I've been using TurboTax for years... fast and easy! always reliable!!! I always recommend to everyone
Date published: 2023-04-26
Rated 4 out of 5 by from Taxes for Dummys Easy to manuver and I needed easy. I will use this app again.
Date published: 2023-04-26
Rated 5 out of 5 by from 2 Thumbs Up TurboTax! I have used TurboTax for years and have always felt comfortable and secure when filing. They have made the process smooth and stress-free! Thanks TurboTax!
Date published: 2023-04-26
Rated 1 out of 5 by from Poor Communication I paid for the full service because I was in a unique situation last year (married, new job, both with income). I was told by the assistant that the expert would be able to run the numbers both ways (joint and seperately). Once I got to the expert, I was told that was not the case. So we filed jointly which I could have done myself in the first place. I was switched to a different tax expert in the middle of my filing and I found her to be impatient and slow to communicate. After submitting additional forms that I was not aware of initially, I ended up owing a lot more than expected. Overall I am very frustrated and found this process to be more complicated than if I had just filed myself.
Date published: 2023-04-26
Rated 1 out of 5 by from Poor customer service Tax return keeps getting rejected. Each time I speak with a representative, they tell me to file again. Four filings later, still not accepted. I will have to mail it in. And unfortunately, I am now several days past the tax filing deadline. I will be going back to H&R Block next year.
Date published: 2023-04-26
Rated 3 out of 5 by from Fees are hefty, but easy to use. The fees for filling with a Schedule C are ridiculous. I barely made a profit and barely had a refund and they ate more than half of my refund up their software and processing fees. As a small business owner trying to make it, this is super disheartening. However, I know better next time and will be using better software next go round.
Date published: 2023-04-26
Rated 1 out of 5 by from Contact Support sucks My returns wouldn't e-file due to a technical issue. Tried contacting customer support to no avail.
Date published: 2023-04-26
Rated 5 out of 5 by from Completing W2 Tax Forum Super simple to use, it was my first time using this software. I plan on using it more when my next tax return comes!
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from easy to do yourself very self explanatory and easily explained. process was easy
Date published: 2023-04-26
Rated 4 out of 5 by from Turbo tax is easier Easier to do online than h&r block. Easy instructions.
Date published: 2023-04-26
Rated 5 out of 5 by from Awesome!! I've been using TurboTax for years... fast and easy! always reliable!!! I always recommend to everyone
Date published: 2023-04-26
Rated 4 out of 5 by from Taxes for Dummys Easy to manuver and I needed easy. I will use this app again.
Date published: 2023-04-26
Rated 5 out of 5 by from 2 Thumbs Up TurboTax! I have used TurboTax for years and have always felt comfortable and secure when filing. They have made the process smooth and stress-free! Thanks TurboTax!
Date published: 2023-04-26
Rated 1 out of 5 by from Poor Communication I paid for the full service because I was in a unique situation last year (married, new job, both with income). I was told by the assistant that the expert would be able to run the numbers both ways (joint and seperately). Once I got to the expert, I was told that was not the case. So we filed jointly which I could have done myself in the first place. I was switched to a different tax expert in the middle of my filing and I found her to be impatient and slow to communicate. After submitting additional forms that I was not aware of initially, I ended up owing a lot more than expected. Overall I am very frustrated and found this process to be more complicated than if I had just filed myself.
Date published: 2023-04-26
Rated 1 out of 5 by from Poor customer service Tax return keeps getting rejected. Each time I speak with a representative, they tell me to file again. Four filings later, still not accepted. I will have to mail it in. And unfortunately, I am now several days past the tax filing deadline. I will be going back to H&R Block next year.
Date published: 2023-04-26
Rated 3 out of 5 by from Fees are hefty, but easy to use. The fees for filling with a Schedule C are ridiculous. I barely made a profit and barely had a refund and they ate more than half of my refund up their software and processing fees. As a small business owner trying to make it, this is super disheartening. However, I know better next time and will be using better software next go round.
Date published: 2023-04-26
Rated 1 out of 5 by from Contact Support sucks My returns wouldn't e-file due to a technical issue. Tried contacting customer support to no avail.
Date published: 2023-04-26
Rated 5 out of 5 by from Completing W2 Tax Forum Super simple to use, it was my first time using this software. I plan on using it more when my next tax return comes!
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 199