TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 3 out of 5 by
LM2023 from
could be better
I had a specific form to file which required me to upgrade to a higher charge service, which I understood and accepted. Once I completed inputting all required information and was time to pay, it had two additional charges that was NOT stated previously. This is were I became displeased. I strongly dislike wasting my time and feeling deceived. I appreciate clear and concise information. I have no problem paying the fees, not even when I selected the free version then made to upgrade service for an additional fee. My problem was being told that I would be paying $50 something and at the end being charged over $120. Yes, I could have declined and gone somewhere else but at that point, it would require to waste more of my time that I had already given enough of.
Date published: 2023-04-17
Rated 5 out of 5 by
AshT11 from
Easy and So Quick!!
TurboTax was so quick and easy to use. They had my pervious taxes to help me update and get through. It took me less than an hour to do Federal and State!
Date published: 2023-04-17
Rated 5 out of 5 by
Yogachief from
Amazing Service
I have used Turbotax to prepare my taxes every year since I started filing. It is easy to use, cost-effective, and I get a good return every year. Additionally, I appreciate the discounted price for those who serve their country.
Date published: 2023-04-17
Rated 3 out of 5 by
Ollie mom from
Tax done
It was okay and fast. What else do you want I’m done
Date published: 2023-04-17
Rated 1 out of 5 by
not happy Marty from
more details
I was forced to upgrade because I had a 1099B for $40.00. I was not able to move forward until I upgraded to a more expensive Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by
Oh for Christs sake from
Will Use it Again!
My advisor walked me through every step of the way. She was very skilled in tax preparation. The only issue I had was the estimated time to complete. The ad said it will take as little as 45 minutes. At the beginning when I started my return, that estimate was up to 2 hrs./33 minutes. By the time I was done, I spent more than 5 hours completing my return for both state and federal.
Date published: 2023-04-17
Rated 3 out of 5 by
Viking87 from
Filed returns with some difficulty
After purchasing my 2022 Premier edition, I come to find out it will not operate on Windows 8 Pro. This computer happens to contain my TurboTax files from the last 11 years. So instead of porting the information over from the past several years, all data had to be manually entered. So, after that kick in the pants, I'm not feeling the warm fuzzies that TT got everything. But the fees did go up.
Date published: 2023-04-17
Rated 5 out of 5 by
babygurl2002 from
Turbi tax is awesome
It was fast and easy for me to file my taxes it was pretty simple
Date published: 2023-04-17
Rated 3 out of 5 by
Miboiler from
This was going good until the time to file
Since this return is last years its too late to efile. But the instructions for filing by mail are not clear like the rest of TurboTax
Date published: 2023-04-17
Rated 5 out of 5 by
ETDXC from
Thank you TurboTax
TurboTax makes the process quick and easy. Great product.
All TurboTax® Offerings Reviews - Page 1895
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
LM2023 from
could be better
I had a specific form to file which required me to upgrade to a higher charge service, which I understood and accepted. Once I completed inputting all required information and was time to pay, it had two additional charges that was NOT stated previously. This is were I became displeased. I strongly dislike wasting my time and feeling deceived. I appreciate clear and concise information. I have no problem paying the fees, not even when I selected the free version then made to upgrade service for an additional fee. My problem was being told that I would be paying $50 something and at the end being charged over $120. Yes, I could have declined and gone somewhere else but at that point, it would require to waste more of my time that I had already given enough of.
Date published: 2023-04-17
Rated 5 out of 5 by
AshT11 from
Easy and So Quick!!
TurboTax was so quick and easy to use. They had my pervious taxes to help me update and get through. It took me less than an hour to do Federal and State!
Date published: 2023-04-17
Rated 5 out of 5 by
Yogachief from
Amazing Service
I have used Turbotax to prepare my taxes every year since I started filing. It is easy to use, cost-effective, and I get a good return every year. Additionally, I appreciate the discounted price for those who serve their country.
Date published: 2023-04-17
Rated 3 out of 5 by
Ollie mom from
Tax done
It was okay and fast. What else do you want I’m done
Date published: 2023-04-17
Rated 1 out of 5 by
not happy Marty from
more details
I was forced to upgrade because I had a 1099B for $40.00. I was not able to move forward until I upgraded to a more expensive Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by
Oh for Christs sake from
Will Use it Again!
My advisor walked me through every step of the way. She was very skilled in tax preparation. The only issue I had was the estimated time to complete. The ad said it will take as little as 45 minutes. At the beginning when I started my return, that estimate was up to 2 hrs./33 minutes. By the time I was done, I spent more than 5 hours completing my return for both state and federal.
Date published: 2023-04-17
Rated 3 out of 5 by
Viking87 from
Filed returns with some difficulty
After purchasing my 2022 Premier edition, I come to find out it will not operate on Windows 8 Pro. This computer happens to contain my TurboTax files from the last 11 years. So instead of porting the information over from the past several years, all data had to be manually entered. So, after that kick in the pants, I'm not feeling the warm fuzzies that TT got everything. But the fees did go up.
Date published: 2023-04-17
Rated 5 out of 5 by
babygurl2002 from
Turbi tax is awesome
It was fast and easy for me to file my taxes it was pretty simple
Date published: 2023-04-17
Rated 3 out of 5 by
Miboiler from
This was going good until the time to file
Since this return is last years its too late to efile. But the instructions for filing by mail are not clear like the rest of TurboTax
Date published: 2023-04-17
Rated 5 out of 5 by
ETDXC from
Thank you TurboTax
TurboTax makes the process quick and easy. Great product.
All TurboTax® Offerings Reviews - Page 1895
Date published: 2023-04-17