TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from could be better I had a specific form to file which required me to upgrade to a higher charge service, which I understood and accepted. Once I completed inputting all required information and was time to pay, it had two additional charges that was NOT stated previously. This is were I became displeased. I strongly dislike wasting my time and feeling deceived. I appreciate clear and concise information. I have no problem paying the fees, not even when I selected the free version then made to upgrade service for an additional fee. My problem was being told that I would be paying $50 something and at the end being charged over $120. Yes, I could have declined and gone somewhere else but at that point, it would require to waste more of my time that I had already given enough of.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and So Quick!! TurboTax was so quick and easy to use. They had my pervious taxes to help me update and get through. It took me less than an hour to do Federal and State!
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing Service I have used Turbotax to prepare my taxes every year since I started filing. It is easy to use, cost-effective, and I get a good return every year. Additionally, I appreciate the discounted price for those who serve their country.
Date published: 2023-04-17
Rated 3 out of 5 by from Tax done It was okay and fast. What else do you want I’m done
Date published: 2023-04-17
Rated 1 out of 5 by from more details I was forced to upgrade because I had a 1099B for $40.00. I was not able to move forward until I upgraded to a more expensive Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Will Use it Again! My advisor walked me through every step of the way. She was very skilled in tax preparation. The only issue I had was the estimated time to complete. The ad said it will take as little as 45 minutes. At the beginning when I started my return, that estimate was up to 2 hrs./33 minutes. By the time I was done, I spent more than 5 hours completing my return for both state and federal.
Date published: 2023-04-17
Rated 3 out of 5 by from Filed returns with some difficulty After purchasing my 2022 Premier edition, I come to find out it will not operate on Windows 8 Pro. This computer happens to contain my TurboTax files from the last 11 years. So instead of porting the information over from the past several years, all data had to be manually entered. So, after that kick in the pants, I'm not feeling the warm fuzzies that TT got everything. But the fees did go up.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbi tax is awesome It was fast and easy for me to file my taxes it was pretty simple
Date published: 2023-04-17
Rated 3 out of 5 by from This was going good until the time to file Since this return is last years its too late to efile. But the instructions for filing by mail are not clear like the rest of TurboTax
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you TurboTax TurboTax makes the process quick and easy. Great product.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1895
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from could be better I had a specific form to file which required me to upgrade to a higher charge service, which I understood and accepted. Once I completed inputting all required information and was time to pay, it had two additional charges that was NOT stated previously. This is were I became displeased. I strongly dislike wasting my time and feeling deceived. I appreciate clear and concise information. I have no problem paying the fees, not even when I selected the free version then made to upgrade service for an additional fee. My problem was being told that I would be paying $50 something and at the end being charged over $120. Yes, I could have declined and gone somewhere else but at that point, it would require to waste more of my time that I had already given enough of.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and So Quick!! TurboTax was so quick and easy to use. They had my pervious taxes to help me update and get through. It took me less than an hour to do Federal and State!
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing Service I have used Turbotax to prepare my taxes every year since I started filing. It is easy to use, cost-effective, and I get a good return every year. Additionally, I appreciate the discounted price for those who serve their country.
Date published: 2023-04-17
Rated 3 out of 5 by from Tax done It was okay and fast. What else do you want I’m done
Date published: 2023-04-17
Rated 1 out of 5 by from more details I was forced to upgrade because I had a 1099B for $40.00. I was not able to move forward until I upgraded to a more expensive Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Will Use it Again! My advisor walked me through every step of the way. She was very skilled in tax preparation. The only issue I had was the estimated time to complete. The ad said it will take as little as 45 minutes. At the beginning when I started my return, that estimate was up to 2 hrs./33 minutes. By the time I was done, I spent more than 5 hours completing my return for both state and federal.
Date published: 2023-04-17
Rated 3 out of 5 by from Filed returns with some difficulty After purchasing my 2022 Premier edition, I come to find out it will not operate on Windows 8 Pro. This computer happens to contain my TurboTax files from the last 11 years. So instead of porting the information over from the past several years, all data had to be manually entered. So, after that kick in the pants, I'm not feeling the warm fuzzies that TT got everything. But the fees did go up.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbi tax is awesome It was fast and easy for me to file my taxes it was pretty simple
Date published: 2023-04-17
Rated 3 out of 5 by from This was going good until the time to file Since this return is last years its too late to efile. But the instructions for filing by mail are not clear like the rest of TurboTax
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you TurboTax TurboTax makes the process quick and easy. Great product.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1895