TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Ease of Use I have used Turbo Tax for some time now and it's very beneficial as it brings data forward from the previous years and automatically populates the forms correctly based on the answers to their questions and my data input. I am not unfortunately giving this software 5 stars as the price to use this software keeps increasing year after year.
Date published: 2023-04-17
Rated 1 out of 5 by from Junk Riddled with dark patterns. Just so bad. I've been using your stuff for 10 years and yearn to never use another Intuit product ever again.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax works great! TurboTax has become more expensive; Deluxe version used to have all the features necessary to complete my return, but I've needed to purchase Premier version for the past several years due to changes in TurboTax offerings.
Date published: 2023-04-17
Rated 4 out of 5 by from Makes taxes much easier Good explanations as what they are doing an why. Access my accounts to ensure all deductions.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was amazing We Love how easy it was to file with a side gig, a conventional W-2, and kids tuition.
Date published: 2023-04-17
Rated 3 out of 5 by from Got charged for "services" I did not want. I was charged for services I did not want and could not remove them. I had opted out of max benefits and it appears that I was charged anyway. Since I procrastinated filing, I bit the bullet and filed anyway because I don't have time to dispute or start all over. The deadline is here.
Date published: 2023-04-17
Rated 3 out of 5 by from kept rejecting my return When I called to get help on correcting my return theTurbo Tax lady said everything looks good and it still was rejected. She didn't help.
Date published: 2023-04-17
Rated 3 out of 5 by from Crytocurrency tax product is awful. Need as Inves Need to have a cryptocurrency section in download version. Just like normal stocks, bonds, mutual funds.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy, Helpful, Informative, Provide options. I have been using for last 8 years and I love it because it is easy, helpful, informative and provide all options.
Date published: 2023-04-17
Rated 4 out of 5 by from Good program, needs a few tweaks. The program and help info are very good. One suggestion is to move the IRS IP Pin section to personal info or some where else more obvious instead of hidden in Other Tax Situations. It is not a tax situation, it is identity theft issue and you should ask it early on and get it out of the way. If I was assigned an IP Pin last year, won't I always get one annually? If so, The program should know I got one last year, so ask the question for the current year so I do not have to go through the exercise of fixing a rejected e-filing. At a minimum it should show up in the review as a possible error.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1894
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Ease of Use I have used Turbo Tax for some time now and it's very beneficial as it brings data forward from the previous years and automatically populates the forms correctly based on the answers to their questions and my data input. I am not unfortunately giving this software 5 stars as the price to use this software keeps increasing year after year.
Date published: 2023-04-17
Rated 1 out of 5 by from Junk Riddled with dark patterns. Just so bad. I've been using your stuff for 10 years and yearn to never use another Intuit product ever again.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax works great! TurboTax has become more expensive; Deluxe version used to have all the features necessary to complete my return, but I've needed to purchase Premier version for the past several years due to changes in TurboTax offerings.
Date published: 2023-04-17
Rated 4 out of 5 by from Makes taxes much easier Good explanations as what they are doing an why. Access my accounts to ensure all deductions.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was amazing We Love how easy it was to file with a side gig, a conventional W-2, and kids tuition.
Date published: 2023-04-17
Rated 3 out of 5 by from Got charged for "services" I did not want. I was charged for services I did not want and could not remove them. I had opted out of max benefits and it appears that I was charged anyway. Since I procrastinated filing, I bit the bullet and filed anyway because I don't have time to dispute or start all over. The deadline is here.
Date published: 2023-04-17
Rated 3 out of 5 by from kept rejecting my return When I called to get help on correcting my return theTurbo Tax lady said everything looks good and it still was rejected. She didn't help.
Date published: 2023-04-17
Rated 3 out of 5 by from Crytocurrency tax product is awful. Need as Inves Need to have a cryptocurrency section in download version. Just like normal stocks, bonds, mutual funds.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy, Helpful, Informative, Provide options. I have been using for last 8 years and I love it because it is easy, helpful, informative and provide all options.
Date published: 2023-04-17
Rated 4 out of 5 by from Good program, needs a few tweaks. The program and help info are very good. One suggestion is to move the IRS IP Pin section to personal info or some where else more obvious instead of hidden in Other Tax Situations. It is not a tax situation, it is identity theft issue and you should ask it early on and get it out of the way. If I was assigned an IP Pin last year, won't I always get one annually? If so, The program should know I got one last year, so ask the question for the current year so I do not have to go through the exercise of fixing a rejected e-filing. At a minimum it should show up in the review as a possible error.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1894