TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy to use I have used Turbo Tax for many years. It simplifies taxes putting entries onto all applicable forms as I go.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Stood as long with me on the phone to help me figure all the stuff out thank you so much TurboTax
Date published: 2023-04-17
Rated 4 out of 5 by from user friendly user friendly and Great support staff if you need help
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is pretty good, BUT... Pretty user friendly and fast. I would have rated it 5 star but there was one section where it told me to go back and fill in itemized deductions for my State return, but when I did it said I didn't need to because I already selected the highest tax exemption. It got confusing...
Date published: 2023-04-17
Rated 5 out of 5 by from Great Product Easy to use and fast -- takes longer to write this review than do my taxes
Date published: 2023-04-17
Rated 3 out of 5 by from Seems as if Turbo Tax is getting less helpful... In my previous experience with having used Turbo Tax for many years now it seemed like there were way more helpful explanations and little sidebars with information if you needed it in the past. This tax year of 2022, I had to google the stuff I normally didn't have to do that before because the help section was not very helpful as in the past. I realize this is my own subjective experience, but I feel like they just want you to upgrade to their higher end services now by giving you less information. It is around $180 just to pay for the cheapest option when you file both state and federal together. That is not cheap especially since I am the one still spending my own time on this. I still appreciate that the service exists and is relatively easy to use...
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is easy to use and free. As a college student, I have been using TurboTax for two years. It is easy to use and free for me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the way to go! I never thought I could do my own taxes until Turbo Tax. Easy to use, the information is current and up to date, and I can always stop and review my work without having to start all over again.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is convenient and I've used it for years I like that the previous year's info is dropped into this year's forms, and then the questions are based on that. No searching and re-entering data.
Date published: 2023-04-17
Rated 3 out of 5 by from Not helpful this year Unhappy this year. I had questions about items in check and the help sent me to website which offered no answers. What am I paying exta for help if it is not available. Had to read through the forms in Federal site. Will reevaluate next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1881
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for many years. It simplifies taxes putting entries onto all applicable forms as I go.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Stood as long with me on the phone to help me figure all the stuff out thank you so much TurboTax
Date published: 2023-04-17
Rated 4 out of 5 by from user friendly user friendly and Great support staff if you need help
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is pretty good, BUT... Pretty user friendly and fast. I would have rated it 5 star but there was one section where it told me to go back and fill in itemized deductions for my State return, but when I did it said I didn't need to because I already selected the highest tax exemption. It got confusing...
Date published: 2023-04-17
Rated 5 out of 5 by from Great Product Easy to use and fast -- takes longer to write this review than do my taxes
Date published: 2023-04-17
Rated 3 out of 5 by from Seems as if Turbo Tax is getting less helpful... In my previous experience with having used Turbo Tax for many years now it seemed like there were way more helpful explanations and little sidebars with information if you needed it in the past. This tax year of 2022, I had to google the stuff I normally didn't have to do that before because the help section was not very helpful as in the past. I realize this is my own subjective experience, but I feel like they just want you to upgrade to their higher end services now by giving you less information. It is around $180 just to pay for the cheapest option when you file both state and federal together. That is not cheap especially since I am the one still spending my own time on this. I still appreciate that the service exists and is relatively easy to use...
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is easy to use and free. As a college student, I have been using TurboTax for two years. It is easy to use and free for me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the way to go! I never thought I could do my own taxes until Turbo Tax. Easy to use, the information is current and up to date, and I can always stop and review my work without having to start all over again.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is convenient and I've used it for years I like that the previous year's info is dropped into this year's forms, and then the questions are based on that. No searching and re-entering data.
Date published: 2023-04-17
Rated 3 out of 5 by from Not helpful this year Unhappy this year. I had questions about items in check and the help sent me to website which offered no answers. What am I paying exta for help if it is not available. Had to read through the forms in Federal site. Will reevaluate next year.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1881