TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Good experience overall but with issues Overall, the process went smoothly. There were glitches with missing information on some options I traded. The screens showing these issues were garbled and I could not understand what the problems were.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! It was quick, easy, and efficient. Was a complete joy to use.
Date published: 2023-04-17
Rated 4 out of 5 by from Only one problem When doing the NM state return I accidently chose "yes" for do you need to amend a return. I went back and clicked no. But turbo tax kept asking me to fill in info so I had to type that I didn't want to amend a return on the form. Only issue I had but it was annoying that I didn't have an option to Not Amend.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is Good For the most part it is easy to use but sometimes the definitions are a little vague. My whole family uses it.
Date published: 2023-04-17
Rated 5 out of 5 by from Always a great and easy experience! I've had TurboTax for a decade now and it has always been a quick, easy and stress free experience in filing my taxes. I appreciate the ease of use and help provided.
Date published: 2023-04-17
Rated 5 out of 5 by from GOOD I WILL USE AGAIN EASY TO FOLLOW AND UNDERSTAND. VERRY HELPFUL AND ACCURATE
Date published: 2023-04-17
Rated 3 out of 5 by from ok, needs work Overall, it got the job done, but finding earlier line by line info from my return for my wife to use and vice versa for me to use to complete the return was extremely difficult- I had to pay for TurboTax in full before I could look back into my half finished return. Also the live help was a glitchy nightmare- never could get connected properly for assistance.
Date published: 2023-04-17
Rated 2 out of 5 by from A tax on the money that you were overtaxed Turbo tax is quite intuitive and easy to navigate thanks to their simple and streamlined gui. However, they will periodically interrupt your tax filing to spam you with fear tactics designed to scare you into upgrading to ever-increasing $$ versions of the software. Additionally, there is no easy or simple way to import your Quickbooks online itemized expenses and income, even though they are the same company and advertise that they play together well. It's especially ironic that after paying hundreds of dollars to access the money that was stolen from me in excess, I still had to pay sales tax. Sales tax to pay the access tax to receive excess tax.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax 2022 TurboTax is easy to use with helpful hints along the way.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes taxes easy Quick and easy Helpful answers to questions you may have
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1874
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good experience overall but with issues Overall, the process went smoothly. There were glitches with missing information on some options I traded. The screens showing these issues were garbled and I could not understand what the problems were.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! It was quick, easy, and efficient. Was a complete joy to use.
Date published: 2023-04-17
Rated 4 out of 5 by from Only one problem When doing the NM state return I accidently chose "yes" for do you need to amend a return. I went back and clicked no. But turbo tax kept asking me to fill in info so I had to type that I didn't want to amend a return on the form. Only issue I had but it was annoying that I didn't have an option to Not Amend.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is Good For the most part it is easy to use but sometimes the definitions are a little vague. My whole family uses it.
Date published: 2023-04-17
Rated 5 out of 5 by from Always a great and easy experience! I've had TurboTax for a decade now and it has always been a quick, easy and stress free experience in filing my taxes. I appreciate the ease of use and help provided.
Date published: 2023-04-17
Rated 5 out of 5 by from GOOD I WILL USE AGAIN EASY TO FOLLOW AND UNDERSTAND. VERRY HELPFUL AND ACCURATE
Date published: 2023-04-17
Rated 3 out of 5 by from ok, needs work Overall, it got the job done, but finding earlier line by line info from my return for my wife to use and vice versa for me to use to complete the return was extremely difficult- I had to pay for TurboTax in full before I could look back into my half finished return. Also the live help was a glitchy nightmare- never could get connected properly for assistance.
Date published: 2023-04-17
Rated 2 out of 5 by from A tax on the money that you were overtaxed Turbo tax is quite intuitive and easy to navigate thanks to their simple and streamlined gui. However, they will periodically interrupt your tax filing to spam you with fear tactics designed to scare you into upgrading to ever-increasing $$ versions of the software. Additionally, there is no easy or simple way to import your Quickbooks online itemized expenses and income, even though they are the same company and advertise that they play together well. It's especially ironic that after paying hundreds of dollars to access the money that was stolen from me in excess, I still had to pay sales tax. Sales tax to pay the access tax to receive excess tax.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax 2022 TurboTax is easy to use with helpful hints along the way.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes taxes easy Quick and easy Helpful answers to questions you may have
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1874