TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from has been good, but problems this year. In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT THAT GOOD AS EXPECTED Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Rocks Turbotax is Awesome!!! Simplified the process and made it easy to get through.
Date published: 2023-04-17
Rated 5 out of 5 by from Love TurboTax Free Edition! As a student, I really appreciate that I can file my taxes for free using TurboTax. My filing is very simple and straight forward, so it takes me no time at all to get things done.
Date published: 2023-04-17
Rated 5 out of 5 by from Your experts were awesome Spoke live with Cathy. She was so patient and helpful. She was able to get me to the finish line after I worked hours on one question!
Date published: 2023-04-17
Rated 5 out of 5 by from Best tax return ever1 I've used Turbo Tax for several years, but this year has been the easiest yet. I highly recommend this program to anyone who has never done their own taxes. They ask questions, and you provide answers. Easiest way to do your taxes!
Date published: 2023-04-17
Rated 1 out of 5 by from LOST ALL OF OUR INFO The intuit monopoly should be broken. They lost all of our info from last year and we had to refile entirely. Now they are telling us we are filing with a new account, yet it is the same one we have used forever. BEYOND FRUSTRATING.
Date published: 2023-04-17
Rated 5 out of 5 by from Great to work with Everything on the process was explained to my understanding.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and Easy simple step by step instructions. It was so easy to upload all of my documents.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use. No complaints I've been using TurboTax for 7 years. This year, I ended up having to pay the government, but that's not TurboTax's fault. They made it super-easy to file my return and to pay the government what I owe them.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1855
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from has been good, but problems this year. In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT THAT GOOD AS EXPECTED Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Rocks Turbotax is Awesome!!! Simplified the process and made it easy to get through.
Date published: 2023-04-17
Rated 5 out of 5 by from Love TurboTax Free Edition! As a student, I really appreciate that I can file my taxes for free using TurboTax. My filing is very simple and straight forward, so it takes me no time at all to get things done.
Date published: 2023-04-17
Rated 5 out of 5 by from Your experts were awesome Spoke live with Cathy. She was so patient and helpful. She was able to get me to the finish line after I worked hours on one question!
Date published: 2023-04-17
Rated 5 out of 5 by from Best tax return ever1 I've used Turbo Tax for several years, but this year has been the easiest yet. I highly recommend this program to anyone who has never done their own taxes. They ask questions, and you provide answers. Easiest way to do your taxes!
Date published: 2023-04-17
Rated 1 out of 5 by from LOST ALL OF OUR INFO The intuit monopoly should be broken. They lost all of our info from last year and we had to refile entirely. Now they are telling us we are filing with a new account, yet it is the same one we have used forever. BEYOND FRUSTRATING.
Date published: 2023-04-17
Rated 5 out of 5 by from Great to work with Everything on the process was explained to my understanding.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and Easy simple step by step instructions. It was so easy to upload all of my documents.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use. No complaints I've been using TurboTax for 7 years. This year, I ended up having to pay the government, but that's not TurboTax's fault. They made it super-easy to file my return and to pay the government what I owe them.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1855