TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Tax Made Easy! I have used TurboTax for 3 years in a row now. I consider myself an average person when it comes to taxes and TurboTax makes it easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Program Very easy. Seach tool is great. Easy to understand.
Date published: 2023-04-17
Rated 1 out of 5 by from Too many fees. Will be looking into different options for next tax season due to the excessive fees which cut into my tax return.
Date published: 2023-04-17
Rated 1 out of 5 by from This will be the last year I use Turbotax My tax situation changed from W-2 based to 1099 based. Turbotax forced me to pay almost 200 dollars for my return this year since I had expenses to file. I could have paid an accountant to do all of this for less than 200 dollars.
Date published: 2023-04-17
Rated 4 out of 5 by from pretty good pretty simple to use and the learn more feature is helpfull but you can see im pretty poor why keep trying to get me to spend more money on services i dont need
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax removes a lot of the hassle of filing Overall pretty good. But y'all need to cut it out with all of the sleezy attempts at getting people to add additional costs to their return. You make enough money off of the process as it is.
Date published: 2023-04-17
Rated 1 out of 5 by from Keep getting rejected. I've been using TurboTax since 1998. I used to swear by this product...but not so much, anymore. The last few years, I've noticed it's decline. My latest issue is that my federal return is being rejected, even though the IRS website says my AGI is correct. This happened last year, as well. Turbo Tax offers no resolution assistance. My only recourse is to physically mail my return. Why pay the premium if I can't even e-file?
Date published: 2023-04-17
Rated 3 out of 5 by from Is it just me or did Turbo Tax seem to cost double Is it just me or did Turbo Tax seem to cost double this year? I could be wrong, but both myself and my sig other thought so. Otherwise, it was easy to use and made it all simple to understand.
Date published: 2023-04-17
Rated 5 out of 5 by from I have used TT for two years and it works great! Very easy to flow through and to bounce around to areas needed.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast Tax Easy to use and efficient. A great tool for tax time.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1855
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax Made Easy! I have used TurboTax for 3 years in a row now. I consider myself an average person when it comes to taxes and TurboTax makes it easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Program Very easy. Seach tool is great. Easy to understand.
Date published: 2023-04-17
Rated 1 out of 5 by from Too many fees. Will be looking into different options for next tax season due to the excessive fees which cut into my tax return.
Date published: 2023-04-17
Rated 1 out of 5 by from This will be the last year I use Turbotax My tax situation changed from W-2 based to 1099 based. Turbotax forced me to pay almost 200 dollars for my return this year since I had expenses to file. I could have paid an accountant to do all of this for less than 200 dollars.
Date published: 2023-04-17
Rated 4 out of 5 by from pretty good pretty simple to use and the learn more feature is helpfull but you can see im pretty poor why keep trying to get me to spend more money on services i dont need
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax removes a lot of the hassle of filing Overall pretty good. But y'all need to cut it out with all of the sleezy attempts at getting people to add additional costs to their return. You make enough money off of the process as it is.
Date published: 2023-04-17
Rated 1 out of 5 by from Keep getting rejected. I've been using TurboTax since 1998. I used to swear by this product...but not so much, anymore. The last few years, I've noticed it's decline. My latest issue is that my federal return is being rejected, even though the IRS website says my AGI is correct. This happened last year, as well. Turbo Tax offers no resolution assistance. My only recourse is to physically mail my return. Why pay the premium if I can't even e-file?
Date published: 2023-04-17
Rated 3 out of 5 by from Is it just me or did Turbo Tax seem to cost double Is it just me or did Turbo Tax seem to cost double this year? I could be wrong, but both myself and my sig other thought so. Otherwise, it was easy to use and made it all simple to understand.
Date published: 2023-04-17
Rated 5 out of 5 by from I have used TT for two years and it works great! Very easy to flow through and to bounce around to areas needed.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast Tax Easy to use and efficient. A great tool for tax time.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1855