TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 3 out of 5 by
cannotchooseonenotincuse from
has been good, but problems this year.
In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by
Margo6789800 from
NOT THAT GOOD AS EXPECTED
Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
Rated 5 out of 5 by
JM198871645 from
TurboTax Rocks
Turbotax is Awesome!!! Simplified the process and made it easy to get through.
Date published: 2023-04-17
Rated 5 out of 5 by
AugDawg from
Love TurboTax Free Edition!
As a student, I really appreciate that I can file my taxes for free using TurboTax. My filing is very simple and straight forward, so it takes me no time at all to get things done.
Date published: 2023-04-17
Rated 5 out of 5 by
LeslieP and Cathy from
Your experts were awesome
Spoke live with Cathy. She was so patient and helpful. She was able to get me to the finish line after I worked hours on one question!
Date published: 2023-04-17
Rated 5 out of 5 by
Bek7685 from
Best tax return ever1
I've used Turbo Tax for several years, but this year has been the easiest yet. I highly recommend this program to anyone who has never done their own taxes. They ask questions, and you provide answers. Easiest way to do your taxes!
Date published: 2023-04-17
Rated 1 out of 5 by
UPZMTN from
LOST ALL OF OUR INFO
The intuit monopoly should be broken. They lost all of our info from last year and we had to refile entirely. Now they are telling us we are filing with a new account, yet it is the same one we have used forever. BEYOND FRUSTRATING.
Date published: 2023-04-17
Rated 5 out of 5 by
Lady TE from
Great to work with
Everything on the process was explained to my understanding.
Date published: 2023-04-17
Rated 5 out of 5 by
Sean Boh from
Fast and Easy
simple step by step instructions. It was so easy to upload all of my documents.
Date published: 2023-04-17
Rated 5 out of 5 by
TurboTax User555 from
Easy to use. No complaints
I've been using TurboTax for 7 years. This year, I ended up having to pay the government, but that's not TurboTax's fault. They made it super-easy to file my return and to pay the government what I owe them.
All TurboTax® Offerings Reviews - Page 1855
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
cannotchooseonenotincuse from
has been good, but problems this year.
In final stages kept taking me back to pages that were not applicable to complete. I almost was not able to efile because it would 't let me get past a form asking for rental prop address and other info, and I had no rental prop! A big fristrating waste of time. I WOULD LIKE A PARTIAL REFUND.
Date published: 2023-04-17
Rated 3 out of 5 by
Margo6789800 from
NOT THAT GOOD AS EXPECTED
Disappointed with unexpected charge of $39 (deduction from Federal Refund). Was NOT clearly explained about charges and I was "surprised" at the end.
Date published: 2023-04-17
Rated 5 out of 5 by
JM198871645 from
TurboTax Rocks
Turbotax is Awesome!!! Simplified the process and made it easy to get through.
Date published: 2023-04-17
Rated 5 out of 5 by
AugDawg from
Love TurboTax Free Edition!
As a student, I really appreciate that I can file my taxes for free using TurboTax. My filing is very simple and straight forward, so it takes me no time at all to get things done.
Date published: 2023-04-17
Rated 5 out of 5 by
LeslieP and Cathy from
Your experts were awesome
Spoke live with Cathy. She was so patient and helpful. She was able to get me to the finish line after I worked hours on one question!
Date published: 2023-04-17
Rated 5 out of 5 by
Bek7685 from
Best tax return ever1
I've used Turbo Tax for several years, but this year has been the easiest yet. I highly recommend this program to anyone who has never done their own taxes. They ask questions, and you provide answers. Easiest way to do your taxes!
Date published: 2023-04-17
Rated 1 out of 5 by
UPZMTN from
LOST ALL OF OUR INFO
The intuit monopoly should be broken. They lost all of our info from last year and we had to refile entirely. Now they are telling us we are filing with a new account, yet it is the same one we have used forever. BEYOND FRUSTRATING.
Date published: 2023-04-17
Rated 5 out of 5 by
Lady TE from
Great to work with
Everything on the process was explained to my understanding.
Date published: 2023-04-17
Rated 5 out of 5 by
Sean Boh from
Fast and Easy
simple step by step instructions. It was so easy to upload all of my documents.
Date published: 2023-04-17
Rated 5 out of 5 by
TurboTax User555 from
Easy to use. No complaints
I've been using TurboTax for 7 years. This year, I ended up having to pay the government, but that's not TurboTax's fault. They made it super-easy to file my return and to pay the government what I owe them.
All TurboTax® Offerings Reviews - Page 1855
Date published: 2023-04-17