TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax Made it Easy From starting online through every step of a fairly complicated tax return TurboTax made this simple and thorough. Menu items on the left side, search questions on the right. When I quit and came back, TurboTax took me right to where I left off. The scanning app made entering W2 and other forms almost instant.
Date published: 2023-04-17
Rated 5 out of 5 by from Bdjdhdbxbzb Great...wonderful....jjdgd hshsgsg jshshsgshshsjensje
Date published: 2023-04-17
Rated 4 out of 5 by from Better Use Of Screen Space Been using this product for years and it is good at making a miserable process a bit more bearable. The digital assistant was no help for the unique issue I had this year. On the plus side the digital assistant did tell me right up front that it had no idea about what I was asking and ended the interaction instead of trying to guess and waste a lot of my time. It did suggest some related links that did eventually get me the answer to my question. Now the downside: The user interface is not user friendly to people with visual challenges. Just because you have the technology to create 1/2 point fonts, does not mean you should. The text on my end is less than 9 points. I can not read anything less than 8 points. When I'm in default (small screen) mode the text fills the screen reasonably well, but it is difficult to impossible to read. When I go into full screen mode there is not change in text or paragraph formatting, but there is a lot of empty screen space. It would be nice if this space could be used to accommodate significantly larger text formatted to remain within the vertical edges of the screen. This would make it a lot easier to use the product and greatly reduce the level of eye strain.
Date published: 2023-04-17
Rated 5 out of 5 by from another great year with turbotax live help was awesome, very knowledgeable, very happy
Date published: 2023-04-17
Rated 5 out of 5 by from YES, TURBO TAX IS GREAT! LOVE YOU GUYS !! TURBO TAX JUST MAKES THE DREADED NIGHTMARE OF DOING TAXES ...EASIER : )
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy to follow and gives clear explanations
Date published: 2023-04-17
Rated 5 out of 5 by from BEST WAY TO FILE....EVER!!! Easier than ever! Year after year Turbo Tax makes for an exceptionally easy way to file my taxes.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is starting to become more difficult Turbo Tax is becoming more difficult than it needs to be also i bought the 2022 software completely useless.
Date published: 2023-04-17
Rated 1 out of 5 by from The opposite of helpful Vague and not helpful. At one point got stuck in a loop where it was asking me to fill in information and then later remove it. It asks you to upgrade to their more expensive options every step of the way. I get the impression they actually want it to be more difficult so that you pay for the upgrade. The "more information" links dont go into any details and I end up using google to figure out what info is required which makes me question why I am using this service in the first place.
Date published: 2023-04-17
Rated 5 out of 5 by from AWESOME EASY. STEP BY STEP. EASY TO USE AND EASY TO UNDERSTAND
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1854
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Made it Easy From starting online through every step of a fairly complicated tax return TurboTax made this simple and thorough. Menu items on the left side, search questions on the right. When I quit and came back, TurboTax took me right to where I left off. The scanning app made entering W2 and other forms almost instant.
Date published: 2023-04-17
Rated 5 out of 5 by from Bdjdhdbxbzb Great...wonderful....jjdgd hshsgsg jshshsgshshsjensje
Date published: 2023-04-17
Rated 4 out of 5 by from Better Use Of Screen Space Been using this product for years and it is good at making a miserable process a bit more bearable. The digital assistant was no help for the unique issue I had this year. On the plus side the digital assistant did tell me right up front that it had no idea about what I was asking and ended the interaction instead of trying to guess and waste a lot of my time. It did suggest some related links that did eventually get me the answer to my question. Now the downside: The user interface is not user friendly to people with visual challenges. Just because you have the technology to create 1/2 point fonts, does not mean you should. The text on my end is less than 9 points. I can not read anything less than 8 points. When I'm in default (small screen) mode the text fills the screen reasonably well, but it is difficult to impossible to read. When I go into full screen mode there is not change in text or paragraph formatting, but there is a lot of empty screen space. It would be nice if this space could be used to accommodate significantly larger text formatted to remain within the vertical edges of the screen. This would make it a lot easier to use the product and greatly reduce the level of eye strain.
Date published: 2023-04-17
Rated 5 out of 5 by from another great year with turbotax live help was awesome, very knowledgeable, very happy
Date published: 2023-04-17
Rated 5 out of 5 by from YES, TURBO TAX IS GREAT! LOVE YOU GUYS !! TURBO TAX JUST MAKES THE DREADED NIGHTMARE OF DOING TAXES ...EASIER : )
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy to follow and gives clear explanations
Date published: 2023-04-17
Rated 5 out of 5 by from BEST WAY TO FILE....EVER!!! Easier than ever! Year after year Turbo Tax makes for an exceptionally easy way to file my taxes.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is starting to become more difficult Turbo Tax is becoming more difficult than it needs to be also i bought the 2022 software completely useless.
Date published: 2023-04-17
Rated 1 out of 5 by from The opposite of helpful Vague and not helpful. At one point got stuck in a loop where it was asking me to fill in information and then later remove it. It asks you to upgrade to their more expensive options every step of the way. I get the impression they actually want it to be more difficult so that you pay for the upgrade. The "more information" links dont go into any details and I end up using google to figure out what info is required which makes me question why I am using this service in the first place.
Date published: 2023-04-17
Rated 5 out of 5 by from AWESOME EASY. STEP BY STEP. EASY TO USE AND EASY TO UNDERSTAND
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1854