TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Worse instructions ever. could not make out exactly what was needed to be corrected Pages need to be numbered should not be this hard to file taxes. Need to be a CPA to do your own taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax does the job! Everything works great, but explaining each type of deduction or qualification is still lacking. Have to perform Google searches to get some answers.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent assistance. There was about a 25 minute wait for Chat help, but ultimately it was worth it. There was a problem in properly accounting for pension income and I couldn't figure it out. Ken walked me through the steps, plus how to amend last year's return where I had the same problem but didn't realize it. It was worth the cost, BUT - Turbo Tax really should clear up the confusion, which involves a very common pension, so reasonably intelligent people can complete the process without having to pay for extra help.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use but unclear pricing packages The experience was easy and good until the end when TurboTax charged me for the Premium package that I did not need or use. There's nowhere for me to understand the product that was applied to my final cost and why. Considering how well you lay everything else out, it's confusing why you haven't been more transparent about the costs.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is very easy and fast. I will also use it in the next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Only 1 Thing Overall, Turbo Tax is great. I love that my W-2 info can be imported which shortens the time spent doing taxes. However, I am not happy with the cost. I could have them done for what I pay and one state I owe nothing but was still charged $59. For what? I did all the work! I have been using Turbo tax for years and this has always bugged me. Also, I cannot get it to not show me as self-employed as I am not!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Quick and Easy. Keeps info from previous years to make filing easy
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is easy to use I have used turbo tax for years. Easy to use, fast and efficient.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Service We have used TurboTax for several years. It is straightforward and easy to use...which is why we keep returning.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax as usual turbo tax is the best service hands down!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1852
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Worse instructions ever. could not make out exactly what was needed to be corrected Pages need to be numbered should not be this hard to file taxes. Need to be a CPA to do your own taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax does the job! Everything works great, but explaining each type of deduction or qualification is still lacking. Have to perform Google searches to get some answers.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent assistance. There was about a 25 minute wait for Chat help, but ultimately it was worth it. There was a problem in properly accounting for pension income and I couldn't figure it out. Ken walked me through the steps, plus how to amend last year's return where I had the same problem but didn't realize it. It was worth the cost, BUT - Turbo Tax really should clear up the confusion, which involves a very common pension, so reasonably intelligent people can complete the process without having to pay for extra help.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use but unclear pricing packages The experience was easy and good until the end when TurboTax charged me for the Premium package that I did not need or use. There's nowhere for me to understand the product that was applied to my final cost and why. Considering how well you lay everything else out, it's confusing why you haven't been more transparent about the costs.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is very easy and fast. I will also use it in the next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Only 1 Thing Overall, Turbo Tax is great. I love that my W-2 info can be imported which shortens the time spent doing taxes. However, I am not happy with the cost. I could have them done for what I pay and one state I owe nothing but was still charged $59. For what? I did all the work! I have been using Turbo tax for years and this has always bugged me. Also, I cannot get it to not show me as self-employed as I am not!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Quick and Easy. Keeps info from previous years to make filing easy
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is easy to use I have used turbo tax for years. Easy to use, fast and efficient.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Service We have used TurboTax for several years. It is straightforward and easy to use...which is why we keep returning.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax as usual turbo tax is the best service hands down!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1852