TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from TurboTax Sucks More Money From Me Each Year TurboTax has made itself into a necessary evil. I hate that I use it but the confusion of the US tax system and the fear that I may make a mistake on my return keeps me coming back. This year they charged the same fee for less, putting their LIVE help line behind a pay wall. I'm so excited for the day I can be rid of you, INTUIT.
Date published: 2023-04-17
Rated 5 out of 5 by from Great product. I got everything I needed . I have been using Turbo Tax for last several years. Great product, make me sleep without worries.
Date published: 2023-04-17
Rated 3 out of 5 by from Not as satisfied this time around While it's always relatively easy to use and does what you ask it to do quickly, the price has gone up significantly since I last used it, so that was an unwelcome surprise. And it kept wanting me to add MAX, asked me several times. Isn't 200 of my dollars already enough? Going back again and again over and over to the same page and not making clear what needed to be fixed, helpful hints not as helpful anymore and wouldn't being me where I needed to go. Looks like I'll just file by hand again.
Date published: 2023-04-17
Rated 2 out of 5 by from Parts of turbo tax is frustrating! Several changes were made that made it more difficult to get info from my financial accounts into turbo tax. Also, the “I’m not a robot” thing was not working and kept circling. I had to talk to an expert who was able to help me get it to finally work!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome !! Accurate and easy way to do my taxes, I like the way turbo tax help you to find all possible deductions.
Date published: 2023-04-17
Rated 3 out of 5 by from Printing draft for review and then updating info Why make it so hard to print a draft of return to review without going to MAIL tax return process and then hide how to update (not amend) a return by hiding behind "add a state" button to get back to where I just wanted to change how to file from MAIL to email?
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! It was easy to use and directed me all the way through the process
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Online is Amazing! Super fast and easy. The step-by-step is so simple and easy to go back and change things if needed. Having used TurboTax before, it just gets better. Overall, Great experience!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Tax tool User friendly ! Been using Turbo Tax for years and very easy to navigate!
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY For the last several years I have used Turbo Tax and each year I forget how super easy it is to use. Your previous year return is saved and it allows you to import your current year info. I will continue to use Turbo Tax:)
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1850
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Sucks More Money From Me Each Year TurboTax has made itself into a necessary evil. I hate that I use it but the confusion of the US tax system and the fear that I may make a mistake on my return keeps me coming back. This year they charged the same fee for less, putting their LIVE help line behind a pay wall. I'm so excited for the day I can be rid of you, INTUIT.
Date published: 2023-04-17
Rated 5 out of 5 by from Great product. I got everything I needed . I have been using Turbo Tax for last several years. Great product, make me sleep without worries.
Date published: 2023-04-17
Rated 3 out of 5 by from Not as satisfied this time around While it's always relatively easy to use and does what you ask it to do quickly, the price has gone up significantly since I last used it, so that was an unwelcome surprise. And it kept wanting me to add MAX, asked me several times. Isn't 200 of my dollars already enough? Going back again and again over and over to the same page and not making clear what needed to be fixed, helpful hints not as helpful anymore and wouldn't being me where I needed to go. Looks like I'll just file by hand again.
Date published: 2023-04-17
Rated 2 out of 5 by from Parts of turbo tax is frustrating! Several changes were made that made it more difficult to get info from my financial accounts into turbo tax. Also, the “I’m not a robot” thing was not working and kept circling. I had to talk to an expert who was able to help me get it to finally work!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome !! Accurate and easy way to do my taxes, I like the way turbo tax help you to find all possible deductions.
Date published: 2023-04-17
Rated 3 out of 5 by from Printing draft for review and then updating info Why make it so hard to print a draft of return to review without going to MAIL tax return process and then hide how to update (not amend) a return by hiding behind "add a state" button to get back to where I just wanted to change how to file from MAIL to email?
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! It was easy to use and directed me all the way through the process
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Online is Amazing! Super fast and easy. The step-by-step is so simple and easy to go back and change things if needed. Having used TurboTax before, it just gets better. Overall, Great experience!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Tax tool User friendly ! Been using Turbo Tax for years and very easy to navigate!
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY For the last several years I have used Turbo Tax and each year I forget how super easy it is to use. Your previous year return is saved and it allows you to import your current year info. I will continue to use Turbo Tax:)
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1850