TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from PROBLEM TM W2 entry box 14 (SDI) gave problems I don't know what
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Ditectons were clear. Finding all the answers took time.
Date published: 2023-04-17
Rated 5 out of 5 by from Works Great Filed and works great. Would definitely recommend to a friend.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is awesome I did it on my own it's really easy to file with no help
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome! I had the easiest time filing for taxes. I will use turbo tax every year
Date published: 2023-04-17
Rated 5 out of 5 by from Super helpful! Susan answered everything very smoothly and gave me a very high level of confidence.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is amazing.... MOSTLY! Easy to use and most things are very well explained. I have used Turbotax for relatively complicated taxes for several years now and I will probably continue to do so in the future. The product really is that good. That being said, some things are really nonsensical. For example, on the medical expenses deduction, really, the only question anybody ever wants answered is how big do my medical bills have to be before it is worth while to add them all up and then put them on my tax return. The answer is something like 7.5% of your income, but that answer is nowhere to be found on turbotax. So every year I am a sucker and add everything up only to be told I can't deduct it. Also, when doing state taxes, turbotax actually asks you a question about whether or not you got a state refund last year. Well crap! seeing as how I filed my taxes through turbotax last year, wouldn't you think this is a question that they would have filled out for me and then have the amount already filled out as well. NOPE! they actually make you go and find your old refund from last year, download it, and sift through the whole dang thing in order to find the amount. NONSENSE! But other than those few things, it's a really great way to file your taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from It is just taxes I was easy and now it is done for this year. Turbo tax make it easy for me to do them.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is great Easy to fill out. questions are explained will use again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great very efficient and user-friendly, my experience is always great
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1846
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from PROBLEM TM W2 entry box 14 (SDI) gave problems I don't know what
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Ditectons were clear. Finding all the answers took time.
Date published: 2023-04-17
Rated 5 out of 5 by from Works Great Filed and works great. Would definitely recommend to a friend.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is awesome I did it on my own it's really easy to file with no help
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome! I had the easiest time filing for taxes. I will use turbo tax every year
Date published: 2023-04-17
Rated 5 out of 5 by from Super helpful! Susan answered everything very smoothly and gave me a very high level of confidence.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is amazing.... MOSTLY! Easy to use and most things are very well explained. I have used Turbotax for relatively complicated taxes for several years now and I will probably continue to do so in the future. The product really is that good. That being said, some things are really nonsensical. For example, on the medical expenses deduction, really, the only question anybody ever wants answered is how big do my medical bills have to be before it is worth while to add them all up and then put them on my tax return. The answer is something like 7.5% of your income, but that answer is nowhere to be found on turbotax. So every year I am a sucker and add everything up only to be told I can't deduct it. Also, when doing state taxes, turbotax actually asks you a question about whether or not you got a state refund last year. Well crap! seeing as how I filed my taxes through turbotax last year, wouldn't you think this is a question that they would have filled out for me and then have the amount already filled out as well. NOPE! they actually make you go and find your old refund from last year, download it, and sift through the whole dang thing in order to find the amount. NONSENSE! But other than those few things, it's a really great way to file your taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from It is just taxes I was easy and now it is done for this year. Turbo tax make it easy for me to do them.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is great Easy to fill out. questions are explained will use again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great very efficient and user-friendly, my experience is always great
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1846