TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Staring to get less appealing The software is easy to use. The tips are useful. The price is starting to get a little on the steep side, and the solicitations to upgrade can be a little distracting.
Date published: 2023-04-17
Rated 4 out of 5 by from I didn't like the opt-out shenanigans We didn't like the irksome opt-out shenanigans, the language used for the opt-out was neither simple or direct. We are convincedthat this was intentional and designed to confuse.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is so easy to use I had such ease understanding the options and information recommended
Date published: 2023-04-17
Rated 3 out of 5 by from Turbotax has great software but... I've been using it for a few years mostly because i don't know any other options that i'm comfortable with. But for some reason this year my refund wasn't "enough" to pay TT with. Which is not correct. But they do make it crazy easy when you're a repeat customer. It's fine.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy and thorough. The only negative was filling Schedule C. Everything else was great!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was Great and Easy to Use I was able to upload most of my tax information to Turbo Tax, either by uploading files or signing in to my needed tax info sights. I was also able to upload my Quicken Book Information for my Small Business.
Date published: 2023-04-17
Rated 1 out of 5 by from SEVERELY DISAPPOINTED YOU DOUBLED THE FEE AND THERE WERE NO CHANGES YEAR OVER YEAR. THIS IS THE FIRST TIME IN MORE THAN 12 OR 14 YEARS I'VE EVER BEEN DISAPPOINTED IN TURBO TAX!!! I ALSO HATE THE NEW SITE. I HAVE DONE MY CHILDREN'S TAXES FOR YEARS WITH TURBO TAX ALSO AND THE NEW FORMAT IS AWFUL.
Date published: 2023-04-17
Rated 5 out of 5 by from Very easy and helpful! I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by from 3 failures Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by from It works but is has gotten too expensive For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1835
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Staring to get less appealing The software is easy to use. The tips are useful. The price is starting to get a little on the steep side, and the solicitations to upgrade can be a little distracting.
Date published: 2023-04-17
Rated 4 out of 5 by from I didn't like the opt-out shenanigans We didn't like the irksome opt-out shenanigans, the language used for the opt-out was neither simple or direct. We are convincedthat this was intentional and designed to confuse.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is so easy to use I had such ease understanding the options and information recommended
Date published: 2023-04-17
Rated 3 out of 5 by from Turbotax has great software but... I've been using it for a few years mostly because i don't know any other options that i'm comfortable with. But for some reason this year my refund wasn't "enough" to pay TT with. Which is not correct. But they do make it crazy easy when you're a repeat customer. It's fine.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy and thorough. The only negative was filling Schedule C. Everything else was great!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was Great and Easy to Use I was able to upload most of my tax information to Turbo Tax, either by uploading files or signing in to my needed tax info sights. I was also able to upload my Quicken Book Information for my Small Business.
Date published: 2023-04-17
Rated 1 out of 5 by from SEVERELY DISAPPOINTED YOU DOUBLED THE FEE AND THERE WERE NO CHANGES YEAR OVER YEAR. THIS IS THE FIRST TIME IN MORE THAN 12 OR 14 YEARS I'VE EVER BEEN DISAPPOINTED IN TURBO TAX!!! I ALSO HATE THE NEW SITE. I HAVE DONE MY CHILDREN'S TAXES FOR YEARS WITH TURBO TAX ALSO AND THE NEW FORMAT IS AWFUL.
Date published: 2023-04-17
Rated 5 out of 5 by from Very easy and helpful! I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by from 3 failures Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by from It works but is has gotten too expensive For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1835