TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Great Tax Tool !!! Convenient and straightforward to use. Clear explanations of all options.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX TAKES THE HEADACHE OUT OF TAX TIME i'VE BEEN USING TURBO TAX FOR YEARS AND ALWAYS HAVE BEEN HAPPY WITH IT, BUT THIS YEAR IT WAS EASIER AND FASTER....GREAT FOR THOSE WHO DO THEIR TAXES LAST MINUTE!
Date published: 2023-04-17
Rated 5 out of 5 by from Efficient and easy to use! I am glad I upgraded to TurboTax Premium. Before filing, I had a few questions. The help desk got back to me in less than 10 minutes, and I could speak with someone by phone. She answered my questions, and as a result, I felt confident filing my returns.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax Live Wendy was patient and great to work with. Thank you.
Date published: 2023-04-17
Rated 2 out of 5 by from Very frustrating this year I have used TurboTax for many years. This year between the many pop-up ads trying to upsell me and numerous unneeded loops over the same questions, it felt much frustrating to use. I am not feeling like I will continue to use this program next year. Whatever you are doing to make it "better" is making the service significantly worse.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great! Carol did a great job! She was very knowledgeable and did an excellent job of maximizing our return!
Date published: 2023-04-17
Rated 1 out of 5 by from Tax Bad, I owe!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-17
Rated 3 out of 5 by from Too expensive and not a very quick process. Too expensive for what it does and doesn't include. It really wasn't as simple or quick as you might think it should be. I could have done it on paper just as easily but one year the mail option really failed us.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple, quick, and easy Very easy to use. All the imports and downloads work. Keeps and reuses info from previous years.
Date published: 2023-04-17
Rated 2 out of 5 by from Some areas need LOTS of work Over all, data entry is great and quick, but things like verifying youself using AGI or whatever when filing jointly is very confusing and I feel like I am thrown in circles just trying to submit!! This should NOT be this difficult to submit!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1834
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Tax Tool !!! Convenient and straightforward to use. Clear explanations of all options.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX TAKES THE HEADACHE OUT OF TAX TIME i'VE BEEN USING TURBO TAX FOR YEARS AND ALWAYS HAVE BEEN HAPPY WITH IT, BUT THIS YEAR IT WAS EASIER AND FASTER....GREAT FOR THOSE WHO DO THEIR TAXES LAST MINUTE!
Date published: 2023-04-17
Rated 5 out of 5 by from Efficient and easy to use! I am glad I upgraded to TurboTax Premium. Before filing, I had a few questions. The help desk got back to me in less than 10 minutes, and I could speak with someone by phone. She answered my questions, and as a result, I felt confident filing my returns.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax Live Wendy was patient and great to work with. Thank you.
Date published: 2023-04-17
Rated 2 out of 5 by from Very frustrating this year I have used TurboTax for many years. This year between the many pop-up ads trying to upsell me and numerous unneeded loops over the same questions, it felt much frustrating to use. I am not feeling like I will continue to use this program next year. Whatever you are doing to make it "better" is making the service significantly worse.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great! Carol did a great job! She was very knowledgeable and did an excellent job of maximizing our return!
Date published: 2023-04-17
Rated 1 out of 5 by from Tax Bad, I owe!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-17
Rated 3 out of 5 by from Too expensive and not a very quick process. Too expensive for what it does and doesn't include. It really wasn't as simple or quick as you might think it should be. I could have done it on paper just as easily but one year the mail option really failed us.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple, quick, and easy Very easy to use. All the imports and downloads work. Keeps and reuses info from previous years.
Date published: 2023-04-17
Rated 2 out of 5 by from Some areas need LOTS of work Over all, data entry is great and quick, but things like verifying youself using AGI or whatever when filing jointly is very confusing and I feel like I am thrown in circles just trying to submit!! This should NOT be this difficult to submit!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1834