TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Turbotax is efficient but expensive. Turbotax is largely easy to use and offers a streamlined platform but then they make you feel terrible when you put in all the work and then they ask you pay.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and pretty easy! Love the simplicity and convenience of the application
Date published: 2023-04-17
Rated 3 out of 5 by from frustrated I have been using turbo tax for many years. I was very frustrated this year trying to file my state tax by mail. TT seems to make it very difficult trying to force me to e-file and of coarse spend the absurd price of $25.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax Thanks for helping me make sense of all the legal jargon and details.
Date published: 2023-04-17
Rated 5 out of 5 by from FASTEST EVER FILING THIS PRODUCT WAS VERY FAST! IT WAS ABLE TO DOWNLOAD MY INCOMEINFORMATION FROM MY EMPLOYER AND WORK FOR ME TO ANSWER SIMPLE QUESTIONS ABOUT OTHER INCOME SOURCES OR DEDUCTIONS THAT I WAS ENTITLED TO. I APPREACIATE THE EASE OF USE OF THE SYSTEM!
Date published: 2023-04-17
Rated 1 out of 5 by from Pure pain. I use a MacBook and this software kept bringing up some keychain login dialog box with "Deny", "Allow" and "Always Allow" every time I tried to import any info or document. This wasted 3 days of my time, I called up the support number that came up on my screen after the error, but I could not get much help. I finally found a way to disable that keychain login access box through my MacBook keychain settings.
Date published: 2023-04-17
Rated 1 out of 5 by from You'll be charged even when you don't want to be! I have used Turbotax religiously for many years. This year, I found out that I actually owed money. Since my tax return is simple, I didn't want to have to pay the fee when I can fill out the tax forms myself. I deleted ALL of my information and filled out everything myself. Then, when I checked out, I saw that I had been charged a full $140.22 anyway. Mind you, I had selected the basic plan which was around $50, before realizing I had to pay taxes this year, and then deleted all of my information and selected the FREE choice. Unfortunately, I feel that this is a very deceptive way to get money from people. I understand offering these options for someone who makes six figures and has complex forms, but I literally just had W-2's and student loan information. You did me wrong, Turbotax. I won't be using these services next year.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the best! Been using TurboTax for years, the best tax filing system available.
Date published: 2023-04-17
Rated 5 out of 5 by from I Love Turbo Tax This is my second year using TurboTax to file my taxes, and I love it!! I am certain that I am receiving the biggest fund available. The process is very simple and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax For Dummies I love the step by step process and the questions asked if using "guide me through" option. So helpful!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1833
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbotax is efficient but expensive. Turbotax is largely easy to use and offers a streamlined platform but then they make you feel terrible when you put in all the work and then they ask you pay.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and pretty easy! Love the simplicity and convenience of the application
Date published: 2023-04-17
Rated 3 out of 5 by from frustrated I have been using turbo tax for many years. I was very frustrated this year trying to file my state tax by mail. TT seems to make it very difficult trying to force me to e-file and of coarse spend the absurd price of $25.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax Thanks for helping me make sense of all the legal jargon and details.
Date published: 2023-04-17
Rated 5 out of 5 by from FASTEST EVER FILING THIS PRODUCT WAS VERY FAST! IT WAS ABLE TO DOWNLOAD MY INCOMEINFORMATION FROM MY EMPLOYER AND WORK FOR ME TO ANSWER SIMPLE QUESTIONS ABOUT OTHER INCOME SOURCES OR DEDUCTIONS THAT I WAS ENTITLED TO. I APPREACIATE THE EASE OF USE OF THE SYSTEM!
Date published: 2023-04-17
Rated 1 out of 5 by from Pure pain. I use a MacBook and this software kept bringing up some keychain login dialog box with "Deny", "Allow" and "Always Allow" every time I tried to import any info or document. This wasted 3 days of my time, I called up the support number that came up on my screen after the error, but I could not get much help. I finally found a way to disable that keychain login access box through my MacBook keychain settings.
Date published: 2023-04-17
Rated 1 out of 5 by from You'll be charged even when you don't want to be! I have used Turbotax religiously for many years. This year, I found out that I actually owed money. Since my tax return is simple, I didn't want to have to pay the fee when I can fill out the tax forms myself. I deleted ALL of my information and filled out everything myself. Then, when I checked out, I saw that I had been charged a full $140.22 anyway. Mind you, I had selected the basic plan which was around $50, before realizing I had to pay taxes this year, and then deleted all of my information and selected the FREE choice. Unfortunately, I feel that this is a very deceptive way to get money from people. I understand offering these options for someone who makes six figures and has complex forms, but I literally just had W-2's and student loan information. You did me wrong, Turbotax. I won't be using these services next year.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the best! Been using TurboTax for years, the best tax filing system available.
Date published: 2023-04-17
Rated 5 out of 5 by from I Love Turbo Tax This is my second year using TurboTax to file my taxes, and I love it!! I am certain that I am receiving the biggest fund available. The process is very simple and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax For Dummies I love the step by step process and the questions asked if using "guide me through" option. So helpful!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1833