TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from FEES KEEP GOING UP More difficult and 28 minutes was not even close to time to file
Date published: 2023-04-17
Rated 5 out of 5 by from Fairly quick and fairly easy Filing taxes is NEVER quick and easy, but TurboTax made it as quick and easy as possible. I was asked a lot questions that I never would have thought to ask.
Date published: 2023-04-17
Rated 1 out of 5 by from So many extra fees Turbo tax is always seeming to try to add extra costs and fees to their services. They "gave" me an option to pay the filing fees with a card because if you applied those filing fees to your return... they charge you another additional fee. When I tried to add 3 separate cards to pay the filing fee now the system wasn't able to precess any of the cards. So I was forced to apply my filing fee to my return and have to pay an additional fee just for adding the filing fee to my return. Would not recommend turbotax period.
Date published: 2023-04-17
Rated 1 out of 5 by from $178 just to file The cost is to expensive for something the government requires me to do. Will probably just hire an accountant next year.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Rocks Easy and self explanatory. I choose TurboTax over any other !!
Date published: 2023-04-17
Rated 3 out of 5 by from Absurd Fees... Love the tool, however, the price for services appear steep. Overall, service makes completing Taxes rather simple, but at an unusually high price.
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading Every commercial on television and almost every social media platform TurboTax claims this is a "free" site to file taxes. I was just charged nearly $200 doing it myself. If I were to have chosen a "tax pro" this would have cost me almost double. Complete sham.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 is great! Write down your tax info then go thru filling in the screen. Gets easier every year. Im grateful that I could use my phone, my internet went down.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is GREAT! Smooth sailing. Guided all along and user friendly
Date published: 2023-04-17
Rated 5 out of 5 by from Returning to Turbo Tax Our accountant had us fill out a form with ALL our income and expenses itemized and all he had to do was plug the numbers in for previous years. This year I entered those amounts myself, and Turbo Tax even found some additional deductions that he had missed!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1832
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from FEES KEEP GOING UP More difficult and 28 minutes was not even close to time to file
Date published: 2023-04-17
Rated 5 out of 5 by from Fairly quick and fairly easy Filing taxes is NEVER quick and easy, but TurboTax made it as quick and easy as possible. I was asked a lot questions that I never would have thought to ask.
Date published: 2023-04-17
Rated 1 out of 5 by from So many extra fees Turbo tax is always seeming to try to add extra costs and fees to their services. They "gave" me an option to pay the filing fees with a card because if you applied those filing fees to your return... they charge you another additional fee. When I tried to add 3 separate cards to pay the filing fee now the system wasn't able to precess any of the cards. So I was forced to apply my filing fee to my return and have to pay an additional fee just for adding the filing fee to my return. Would not recommend turbotax period.
Date published: 2023-04-17
Rated 1 out of 5 by from $178 just to file The cost is to expensive for something the government requires me to do. Will probably just hire an accountant next year.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Rocks Easy and self explanatory. I choose TurboTax over any other !!
Date published: 2023-04-17
Rated 3 out of 5 by from Absurd Fees... Love the tool, however, the price for services appear steep. Overall, service makes completing Taxes rather simple, but at an unusually high price.
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading Every commercial on television and almost every social media platform TurboTax claims this is a "free" site to file taxes. I was just charged nearly $200 doing it myself. If I were to have chosen a "tax pro" this would have cost me almost double. Complete sham.
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 is great! Write down your tax info then go thru filling in the screen. Gets easier every year. Im grateful that I could use my phone, my internet went down.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is GREAT! Smooth sailing. Guided all along and user friendly
Date published: 2023-04-17
Rated 5 out of 5 by from Returning to Turbo Tax Our accountant had us fill out a form with ALL our income and expenses itemized and all he had to do was plug the numbers in for previous years. This year I entered those amounts myself, and Turbo Tax even found some additional deductions that he had missed!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1832