TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Great Service, but Price needs to go down This a great service--everything was well explained and easy to do. The $39 processing fee that is taken when you take your fee from the Refund is really a tax on the Poor an dd should be dropped. Also, the Camera option for getting my 1099-R info didn't work for me and I had to enter data manually.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Very easy to use, if you have a question it can be answered plus it helps you understand certain parts with prompts on what information is needed.
Date published: 2023-04-17
Rated 5 out of 5 by from Stil the best, easiest and most trusted I tried all the other free options, so I didn't have to pay to do a pretty straightforward return, but when I tried the others, I didn't get the refund, or I paid more, so TurboTax is worth it. I've TurboTax for many years, and I just trust them.
Date published: 2023-04-17
Rated 5 out of 5 by from Good experience I have only used Turbotax software in the past. Filing online was even easier with the ability immediately upload my W-2, and a streamlined review of deductions.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY TO USE The program is easily followed, and each step has an explanation (if needed).
Date published: 2023-04-17
Rated 2 out of 5 by from Never use TurboTax again.... I paid 119.00 plus tax for my filing and my parents, for the same filing, only paid 89.00 plus tax. Also, I have to mail forms in to the IRS, though my parents did NOT have to mail forms. I had to jump through numerous hoops to prove my identity....though I had my username, password, and a code sent to me via text. I had to provide my AGI.....again, my parents did NOT have to provide last year's AGI.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great It's quick and easy to use, and I am definitely using this next year.
Date published: 2023-04-17
Rated 4 out of 5 by from Great Software, the constant upsell is annoing I love using turbo tax. It's easy, you can import a lot of info, and I would not trade it for another online tax preparation. But the constant up-sell, and it is done in a such a way that it tries to trick you into buying things its just obnoxious. Get more input from your product developers, and less from your marketing people.
Date published: 2023-04-17
Rated 1 out of 5 by from Forced me to upgrade to most expensive service I was finished with my taxes, when I went to finalize taxes, I was forced to upgrade from mid level price/service to their max level price structure- ALL I had was a W2- the "live chat" is awful and after 20 minutes of waiting I was connected. Then the agent asked me to hold for a moment. This moment turned into 15 minutes with still no response. To boot, every time me or the agent entered anything in the chat box, it went all the way back to the top of the chat, super irritating all around-
Date published: 2023-04-17
Rated 5 out of 5 by from is easy and best way to get ur max return its fast easy and helps u get ur max returns every single time
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1828
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great Service, but Price needs to go down This a great service--everything was well explained and easy to do. The $39 processing fee that is taken when you take your fee from the Refund is really a tax on the Poor an dd should be dropped. Also, the Camera option for getting my 1099-R info didn't work for me and I had to enter data manually.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Very easy to use, if you have a question it can be answered plus it helps you understand certain parts with prompts on what information is needed.
Date published: 2023-04-17
Rated 5 out of 5 by from Stil the best, easiest and most trusted I tried all the other free options, so I didn't have to pay to do a pretty straightforward return, but when I tried the others, I didn't get the refund, or I paid more, so TurboTax is worth it. I've TurboTax for many years, and I just trust them.
Date published: 2023-04-17
Rated 5 out of 5 by from Good experience I have only used Turbotax software in the past. Filing online was even easier with the ability immediately upload my W-2, and a streamlined review of deductions.
Date published: 2023-04-17
Rated 5 out of 5 by from EASY TO USE The program is easily followed, and each step has an explanation (if needed).
Date published: 2023-04-17
Rated 2 out of 5 by from Never use TurboTax again.... I paid 119.00 plus tax for my filing and my parents, for the same filing, only paid 89.00 plus tax. Also, I have to mail forms in to the IRS, though my parents did NOT have to mail forms. I had to jump through numerous hoops to prove my identity....though I had my username, password, and a code sent to me via text. I had to provide my AGI.....again, my parents did NOT have to provide last year's AGI.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great It's quick and easy to use, and I am definitely using this next year.
Date published: 2023-04-17
Rated 4 out of 5 by from Great Software, the constant upsell is annoing I love using turbo tax. It's easy, you can import a lot of info, and I would not trade it for another online tax preparation. But the constant up-sell, and it is done in a such a way that it tries to trick you into buying things its just obnoxious. Get more input from your product developers, and less from your marketing people.
Date published: 2023-04-17
Rated 1 out of 5 by from Forced me to upgrade to most expensive service I was finished with my taxes, when I went to finalize taxes, I was forced to upgrade from mid level price/service to their max level price structure- ALL I had was a W2- the "live chat" is awful and after 20 minutes of waiting I was connected. Then the agent asked me to hold for a moment. This moment turned into 15 minutes with still no response. To boot, every time me or the agent entered anything in the chat box, it went all the way back to the top of the chat, super irritating all around-
Date published: 2023-04-17
Rated 5 out of 5 by from is easy and best way to get ur max return its fast easy and helps u get ur max returns every single time
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1828