TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax is convenient. Turbo Tax is convenient. I appreciate that certain documents can be uploaded. I can work on my taxes from anywhere, anytime. I can also file them electronically.
Date published: 2023-04-17
Rated 2 out of 5 by from Paid for tax Last year I paid for taxes to be filed. Apparently it was rejected. That is my fault, but why did turbo tax keep what I paid for the service if it was never filed.
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like a scam! I hate that it never gives you a price until you pay! What happened to FREE Turbo Tax. I had 3 W-2's and nothing else at all and I had to pay $137 for the work I DID!!! Hate this software. It is not transparent and you can't find help on the internet unless you pay for it.
Date published: 2023-04-17
Rated 5 out of 5 by from t was good it did what i needed it do .quick enough , i woud use again
Date published: 2023-04-17
Rated 1 out of 5 by from Bad import doc function This worst year have ever had. I could not import my form 1099-B from Fidelity Brokerage Services LLC or it is also called National Financial Services LLC. so i had to enter all my info manually. I called Fidelity and your help line many times. I sent hours doing taxes. All the previous years it work OK.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best! Did it on my own and it was easy and fun! I will be doing it again next year
Date published: 2023-04-17
Rated 4 out of 5 by from great tool I think it's fairly easy to navigate and get help. Some of the fields don't clear unless you check them and then uncheck them. That's funky.
Date published: 2023-04-17
Rated 5 out of 5 by from Still a great service after a decade as a client I've been more and more satisfied with the service. Even though the price has continued to increase over time, I do feel it's been worthwhile.
Date published: 2023-04-17
Rated 5 out of 5 by from Count YOUR Own Coins! I love being able to file my own taxes and when I need a little extra explanation, all I do is hit the "?" in Turbo Tax!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use User friendly and makes it very simple to use! Recommend to anyone!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1818
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is convenient. Turbo Tax is convenient. I appreciate that certain documents can be uploaded. I can work on my taxes from anywhere, anytime. I can also file them electronically.
Date published: 2023-04-17
Rated 2 out of 5 by from Paid for tax Last year I paid for taxes to be filed. Apparently it was rejected. That is my fault, but why did turbo tax keep what I paid for the service if it was never filed.
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like a scam! I hate that it never gives you a price until you pay! What happened to FREE Turbo Tax. I had 3 W-2's and nothing else at all and I had to pay $137 for the work I DID!!! Hate this software. It is not transparent and you can't find help on the internet unless you pay for it.
Date published: 2023-04-17
Rated 5 out of 5 by from t was good it did what i needed it do .quick enough , i woud use again
Date published: 2023-04-17
Rated 1 out of 5 by from Bad import doc function This worst year have ever had. I could not import my form 1099-B from Fidelity Brokerage Services LLC or it is also called National Financial Services LLC. so i had to enter all my info manually. I called Fidelity and your help line many times. I sent hours doing taxes. All the previous years it work OK.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best! Did it on my own and it was easy and fun! I will be doing it again next year
Date published: 2023-04-17
Rated 4 out of 5 by from great tool I think it's fairly easy to navigate and get help. Some of the fields don't clear unless you check them and then uncheck them. That's funky.
Date published: 2023-04-17
Rated 5 out of 5 by from Still a great service after a decade as a client I've been more and more satisfied with the service. Even though the price has continued to increase over time, I do feel it's been worthwhile.
Date published: 2023-04-17
Rated 5 out of 5 by from Count YOUR Own Coins! I love being able to file my own taxes and when I need a little extra explanation, all I do is hit the "?" in Turbo Tax!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use User friendly and makes it very simple to use! Recommend to anyone!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1818