TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Live help was helpful 50% of the time I decided to use Live Help version this year as there were some new-to-me tax situations I needed to navigate. The first time I got stuck and asked for a live tax expert, they gave me an incorrect answer -- one that contradicted the "tips" written right there on the page we were both looking at (via shared screen). The second time I asked I got a helpful response. I won't be paying for the live help feature in the future.
Date published: 2023-04-17
Rated 4 out of 5 by from Very good, just a few squirrely bits Find it to be an easy to use tool. There a few less used portions that are not as intuitive as the others, but otherwise a very good experience.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use Very easy to use, the site guides you every step of the way
Date published: 2023-04-17
Rated 5 out of 5 by from Grateful user Every year I dread filing my taxes, and every year I am pleasantly surprised by how helpful and easy TurboTax makes the experience. I am thankful that I have a reliable partner in Turbo Tax. Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax made filing so easy! TurboTax made filing so easy! This was way easier than any other online format I've used. Will definitely use it again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes things easy and quick We have used TurboTax for a few years now and haven't had any issues
Date published: 2023-04-17
Rated 5 out of 5 by from Teaching Artist A little Frustrating when I could not edit my mistake on IRS distribution I had to start all the way over but I had a tech person that was awesome and had me start all over. Was not happy about that but the only way I could edit my form.
Date published: 2023-04-17
Rated 3 out of 5 by from EFile for Business 1065 error The Texas state form requested my Texas Tax ID and Webfile number. On the TurboTax form, the number entered beside my company name is is two digits short. the coding is similar to a Federal EIN XX-XXXXXX where it should be 11 digits XXXXXXXXXX. My company Tx Webfile starts with FQ not TX.
Date published: 2023-04-17
Rated 1 out of 5 by from Integration with Quickbooks is terrible Love using Turbotax. Started using Quickbooks Online last year for my small business with the expectation that Intuit Quickbooks would seamlessly integrate with Intuit Turbotax. Same company, I assumed (! my mistake !) there would be no problems. This was a terrible experience.
Date published: 2023-04-17
Rated 2 out of 5 by from Schedule C bug You can't enter Schedule c principle business activity. Finally went to "Forms" view to enter it and it appeared to work, but as I was e-filing, it had disappeared again and I had to re-enter one more time.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1807
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Live help was helpful 50% of the time I decided to use Live Help version this year as there were some new-to-me tax situations I needed to navigate. The first time I got stuck and asked for a live tax expert, they gave me an incorrect answer -- one that contradicted the "tips" written right there on the page we were both looking at (via shared screen). The second time I asked I got a helpful response. I won't be paying for the live help feature in the future.
Date published: 2023-04-17
Rated 4 out of 5 by from Very good, just a few squirrely bits Find it to be an easy to use tool. There a few less used portions that are not as intuitive as the others, but otherwise a very good experience.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use Very easy to use, the site guides you every step of the way
Date published: 2023-04-17
Rated 5 out of 5 by from Grateful user Every year I dread filing my taxes, and every year I am pleasantly surprised by how helpful and easy TurboTax makes the experience. I am thankful that I have a reliable partner in Turbo Tax. Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax made filing so easy! TurboTax made filing so easy! This was way easier than any other online format I've used. Will definitely use it again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes things easy and quick We have used TurboTax for a few years now and haven't had any issues
Date published: 2023-04-17
Rated 5 out of 5 by from Teaching Artist A little Frustrating when I could not edit my mistake on IRS distribution I had to start all the way over but I had a tech person that was awesome and had me start all over. Was not happy about that but the only way I could edit my form.
Date published: 2023-04-17
Rated 3 out of 5 by from EFile for Business 1065 error The Texas state form requested my Texas Tax ID and Webfile number. On the TurboTax form, the number entered beside my company name is is two digits short. the coding is similar to a Federal EIN XX-XXXXXX where it should be 11 digits XXXXXXXXXX. My company Tx Webfile starts with FQ not TX.
Date published: 2023-04-17
Rated 1 out of 5 by from Integration with Quickbooks is terrible Love using Turbotax. Started using Quickbooks Online last year for my small business with the expectation that Intuit Quickbooks would seamlessly integrate with Intuit Turbotax. Same company, I assumed (! my mistake !) there would be no problems. This was a terrible experience.
Date published: 2023-04-17
Rated 2 out of 5 by from Schedule C bug You can't enter Schedule c principle business activity. Finally went to "Forms" view to enter it and it appeared to work, but as I was e-filing, it had disappeared again and I had to re-enter one more time.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1807