TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Great time saver and easy to use. I have used Turbo Tax since it first came out. Great product and time saver. It is easy to use and since I have used it many years, it is very familiar to me. I feel very comfortable using it and never have had any issues in the calculations it does. When I am using it, I feel like I have an old friend helping me.
Date published: 2023-04-17
Rated 4 out of 5 by from yippee it was so easy and almost fun but I owed money so it wasn't really fun
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE EASY TO USE I PREPARE IT MYSEL, NO EXPERT HELP NEEDED, ANYONE CAN DO IT.
Date published: 2023-04-17
Rated 5 out of 5 by from Tax return got very complicated last year I recently inherited some rental properties. This prompted me to seek help with tax returns for my first time. I initially purchased the software from a warehouse club but my computer would not support the program. I did not realize this at first and ended up preparing my taxes through the web portal. Upon completion, I was perplexed as to why I was being charged again for the software that I had purchased. I requested assistance and when Nicole called to help she explained the difference between downloaded software and web direct software. She was able to get me a discount for the web version and then Costco refunded my purchase of the download software.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is wonderful They are respectful of your dedication to using the software
Date published: 2023-04-17
Rated 5 out of 5 by from covers it all! Have farming expenses/income and sale of inherited property - TurboTax covers it all
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Very simple to use! First time filing my own taxes and it was a breeze.
Date published: 2023-04-17
Rated 4 out of 5 by from Live help was helpful 50% of the time I decided to use Live Help version this year as there were some new-to-me tax situations I needed to navigate. The first time I got stuck and asked for a live tax expert, they gave me an incorrect answer -- one that contradicted the "tips" written right there on the page we were both looking at (via shared screen). The second time I asked I got a helpful response. I won't be paying for the live help feature in the future.
Date published: 2023-04-17
Rated 4 out of 5 by from Very good, just a few squirrely bits Find it to be an easy to use tool. There a few less used portions that are not as intuitive as the others, but otherwise a very good experience.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use Very easy to use, the site guides you every step of the way
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1804
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great time saver and easy to use. I have used Turbo Tax since it first came out. Great product and time saver. It is easy to use and since I have used it many years, it is very familiar to me. I feel very comfortable using it and never have had any issues in the calculations it does. When I am using it, I feel like I have an old friend helping me.
Date published: 2023-04-17
Rated 4 out of 5 by from yippee it was so easy and almost fun but I owed money so it wasn't really fun
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE EASY TO USE I PREPARE IT MYSEL, NO EXPERT HELP NEEDED, ANYONE CAN DO IT.
Date published: 2023-04-17
Rated 5 out of 5 by from Tax return got very complicated last year I recently inherited some rental properties. This prompted me to seek help with tax returns for my first time. I initially purchased the software from a warehouse club but my computer would not support the program. I did not realize this at first and ended up preparing my taxes through the web portal. Upon completion, I was perplexed as to why I was being charged again for the software that I had purchased. I requested assistance and when Nicole called to help she explained the difference between downloaded software and web direct software. She was able to get me a discount for the web version and then Costco refunded my purchase of the download software.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is wonderful They are respectful of your dedication to using the software
Date published: 2023-04-17
Rated 5 out of 5 by from covers it all! Have farming expenses/income and sale of inherited property - TurboTax covers it all
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Very simple to use! First time filing my own taxes and it was a breeze.
Date published: 2023-04-17
Rated 4 out of 5 by from Live help was helpful 50% of the time I decided to use Live Help version this year as there were some new-to-me tax situations I needed to navigate. The first time I got stuck and asked for a live tax expert, they gave me an incorrect answer -- one that contradicted the "tips" written right there on the page we were both looking at (via shared screen). The second time I asked I got a helpful response. I won't be paying for the live help feature in the future.
Date published: 2023-04-17
Rated 4 out of 5 by from Very good, just a few squirrely bits Find it to be an easy to use tool. There a few less used portions that are not as intuitive as the others, but otherwise a very good experience.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use Very easy to use, the site guides you every step of the way
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1804