TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is great and friendly every year. Kind of miss seeing the Refund/Payment change with each entry.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Easy to use. Good price. Reliable. Never had a problem
Date published: 2023-04-17
Rated 4 out of 5 by from Love TurboTax - wished it loved ItsDedubtible Very unfortunate that after deciding to keep ItsDeductible, TurboTax appears intent on killing it off slowly. No longer are you able to automatically input ItsDeductible donations into your tax return. TurboTax has made the ItsDeductible entries difficult to find and if you do find the link (buried in the Search box) you will see that all ItsDeductible can do now is produce a pdf file from which you manually type the deductions into your return, no longer are the deductions exported automatically into your tax return. Very sneaky and very unfortunate, for what is otherwise great software.
Date published: 2023-04-17
Rated 1 out of 5 by from Has become too expensive Price use to be reasonable. Just keeps going up more and more each year.
Date published: 2023-04-17
Rated 5 out of 5 by from Great system They walk you through. Easy to use. I would highly recommend
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use... Software was easy to use. I liked the new feature where it would autoload the info through either a photo (via app) or dropping a pdf file in. Saved me a lot of time!
Date published: 2023-04-17
Rated 3 out of 5 by from Wonky this year I've been using Turbotax for over a decade and this year's walkthrough felt disjointed and totally wonky. Income didn't get entered until after deductions and I kept having to repeat steps and go back several times. It was super annoying and took twice as long as their "race timer" suggested it would take as a result. I also have issues every single year when entering my 1095-A form. Luckily the TurboTax rep I spoke to on the phone was lovely and helpful and she walked me through how to fix it. But seems like a waste of both our time since the software was malfunctioning.
Date published: 2023-04-17
Rated 2 out of 5 by from serious flaws serious flaws i had to call to get it to work she gave me 20 percent discount for my aggravation because it wasnt workin
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and Easy Its simple to do. It helps with my busy schedule. l
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Awesome! Very easy to follow and great tips along the entire process. Been using TurboTax (online) for over 10 years. Great product overall.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1798
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great and friendly every year. Kind of miss seeing the Refund/Payment change with each entry.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Easy to use. Good price. Reliable. Never had a problem
Date published: 2023-04-17
Rated 4 out of 5 by from Love TurboTax - wished it loved ItsDedubtible Very unfortunate that after deciding to keep ItsDeductible, TurboTax appears intent on killing it off slowly. No longer are you able to automatically input ItsDeductible donations into your tax return. TurboTax has made the ItsDeductible entries difficult to find and if you do find the link (buried in the Search box) you will see that all ItsDeductible can do now is produce a pdf file from which you manually type the deductions into your return, no longer are the deductions exported automatically into your tax return. Very sneaky and very unfortunate, for what is otherwise great software.
Date published: 2023-04-17
Rated 1 out of 5 by from Has become too expensive Price use to be reasonable. Just keeps going up more and more each year.
Date published: 2023-04-17
Rated 5 out of 5 by from Great system They walk you through. Easy to use. I would highly recommend
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use... Software was easy to use. I liked the new feature where it would autoload the info through either a photo (via app) or dropping a pdf file in. Saved me a lot of time!
Date published: 2023-04-17
Rated 3 out of 5 by from Wonky this year I've been using Turbotax for over a decade and this year's walkthrough felt disjointed and totally wonky. Income didn't get entered until after deductions and I kept having to repeat steps and go back several times. It was super annoying and took twice as long as their "race timer" suggested it would take as a result. I also have issues every single year when entering my 1095-A form. Luckily the TurboTax rep I spoke to on the phone was lovely and helpful and she walked me through how to fix it. But seems like a waste of both our time since the software was malfunctioning.
Date published: 2023-04-17
Rated 2 out of 5 by from serious flaws serious flaws i had to call to get it to work she gave me 20 percent discount for my aggravation because it wasnt workin
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and Easy Its simple to do. It helps with my busy schedule. l
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Awesome! Very easy to follow and great tips along the entire process. Been using TurboTax (online) for over 10 years. Great product overall.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1798