TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax still a very good product This is second year I have done my taxes with Turbo tax and while last year seemed easier it was still s good experience. Good value for the money.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax makes taxes easy to do! When I got stuck I just checked in with the help section and found my answer.
Date published: 2023-04-17
Rated 5 out of 5 by from excellent highly recommendable to use to someone to use it for filling tax
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax was satisfactory Disappointment this year. forced to upgrade to MAX BENEFIT prior to filing return
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY LOVE IT. SO EASY. Literally does everything for you.
Date published: 2023-04-17
Rated 5 out of 5 by from Top Tax Dog You make it easy and simple for the average person out here! Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes filing so easy and fun!!!! TurboTax makes filing so easy and fun!!!! I love the encouraging during the process and the dancing at the end!
Date published: 2023-04-17
Rated 3 out of 5 by from Looks Old, but still good I used TurboTax software about 10 years ago. I had been using the online version for the last several years. I saw the download version on sale at Costco, so decided to save a few dollars. For those who like to review the forms in detail, this was better. But for the overall aesthetic, the online version looks nicer. My biggest gripe was that the text was tiny tiny on my 4k monitor - time for a refresh, I think.
Date published: 2023-04-17
Rated 2 out of 5 by from Your software is buggy and predatory It's incredibly buggy that often times when you click next, it just takes you back to the same step after entering all the information required (I had to enter my driver license 5 times to finally able to file the return). Moreover, there is a pop up that asks you not to forget file while user is in the middle of entering the information, like why? It's very confusing to navigate (not sure if this is on purpose just to upsell your tax expert product) and it's predatory practice to force user re-entering all the information if they decide to downgrade. Your product is SaaS and you are literally making it difficult for user to use in order to upsell your bad software product. It's incredible that this is even a profitable company that is making this grade of software product in 2023.
Date published: 2023-04-17
Rated 4 out of 5 by from easy to use would be nice tho if there was a free version for those who only have a retirement deduction and no other deductions. It goes from free to $60, there is always a catch to the "free"
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1793
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax still a very good product This is second year I have done my taxes with Turbo tax and while last year seemed easier it was still s good experience. Good value for the money.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax makes taxes easy to do! When I got stuck I just checked in with the help section and found my answer.
Date published: 2023-04-17
Rated 5 out of 5 by from excellent highly recommendable to use to someone to use it for filling tax
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax was satisfactory Disappointment this year. forced to upgrade to MAX BENEFIT prior to filing return
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY LOVE IT. SO EASY. Literally does everything for you.
Date published: 2023-04-17
Rated 5 out of 5 by from Top Tax Dog You make it easy and simple for the average person out here! Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes filing so easy and fun!!!! TurboTax makes filing so easy and fun!!!! I love the encouraging during the process and the dancing at the end!
Date published: 2023-04-17
Rated 3 out of 5 by from Looks Old, but still good I used TurboTax software about 10 years ago. I had been using the online version for the last several years. I saw the download version on sale at Costco, so decided to save a few dollars. For those who like to review the forms in detail, this was better. But for the overall aesthetic, the online version looks nicer. My biggest gripe was that the text was tiny tiny on my 4k monitor - time for a refresh, I think.
Date published: 2023-04-17
Rated 2 out of 5 by from Your software is buggy and predatory It's incredibly buggy that often times when you click next, it just takes you back to the same step after entering all the information required (I had to enter my driver license 5 times to finally able to file the return). Moreover, there is a pop up that asks you not to forget file while user is in the middle of entering the information, like why? It's very confusing to navigate (not sure if this is on purpose just to upsell your tax expert product) and it's predatory practice to force user re-entering all the information if they decide to downgrade. Your product is SaaS and you are literally making it difficult for user to use in order to upsell your bad software product. It's incredible that this is even a profitable company that is making this grade of software product in 2023.
Date published: 2023-04-17
Rated 4 out of 5 by from easy to use would be nice tho if there was a free version for those who only have a retirement deduction and no other deductions. It goes from free to $60, there is always a catch to the "free"
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1793