TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from TurboTax Premier Desktop Download was a pain No happy with using TurboTax Premier. It asked me to pay the State e-filing fee even though it is supposed to be included in the product.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax for 2022 taxes... Went as smooth as it has the last 8 years with Turbo Tax.
Date published: 2023-04-17
Rated 1 out of 5 by from 1040x NOT WORKING!!!! Was UNABLE to refile via e-file after making a mistake on my taxes (original was rejected by feds and state because of wrong social security number). TurboTax sent emails about the rejected status of both submission,... so I revise the SS number and try to submit a 1040x and now TurboTax is reporting I did not submit my original paperwork through e-file (after the email that forms were not accepted, so obviously I DID submit the files but they were rejected). I'm out the charge for the state filing and have to submit my taxes through the mail. I WOULD NEVER agree to the $25 if I knew that if I made a mistake on a form that I would not be able to submit the 1040x via e-file, I would never fork over the fee for the electronic submission. There are some folks complaining about this - look if you want - this is a problem that TurboTax has not address as early as 2020. I will continue to use TurboTax - just not e-file. Save yourself $25 or what your state fees are,... live and learn- hope this helps someone and they avoid e-file for your state <sigh>
Date published: 2023-04-17
Rated 4 out of 5 by from Pretty Good Would have loved to give 5 stars for the speed, ease and convenience, but i paid $200 which was bit high I think compared to past years.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Awesome It is easy to use I recommend this to anyone thanks again TurboTax
Date published: 2023-04-17
Rated 5 out of 5 by from I had such anxiety but ended up just fine Last year I hired an agency but I had deductions I was nervous about (new home,kid etc) and it ended up being a complete ring-a-maroo. Everything was late and hectic and lost in the mail and UBER STRESSFUL. This year I came back to TurboTax and I was happy to experience a very simple step by step process that not only filed my Fed but also my State. It pays dividends to keep your receipts and tax info all in one place. I thankfully had done so and was able to easily input my deductions and W2's. If I didn't understand a concept, the ability to look up explanations was clear and available. SO NICE! All in all, it didn't kill me and I am happy to be back with turbotax.
Date published: 2023-04-17
Rated 4 out of 5 by from Good Good point is, your support is prompt ! I feel that you are not so nice is: different from previous years, You take "Capitol Loss" Schule D service outside of the Basic service (the $59.00 one). Upgrade the charge to be $119.00 more only for this little thing! Why?!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great Great experience as always. It was straight forward and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is awsome Awesome job as always. Awesome job as always. Awesome job as always.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Turbotax is really turbo fast! very useful and helpful to get your taxes done in no time. Get it done and get it done now, no need to wait in line when you can go online. Win the race and beat the deadline with turbo tax.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1786
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Premier Desktop Download was a pain No happy with using TurboTax Premier. It asked me to pay the State e-filing fee even though it is supposed to be included in the product.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax for 2022 taxes... Went as smooth as it has the last 8 years with Turbo Tax.
Date published: 2023-04-17
Rated 1 out of 5 by from 1040x NOT WORKING!!!! Was UNABLE to refile via e-file after making a mistake on my taxes (original was rejected by feds and state because of wrong social security number). TurboTax sent emails about the rejected status of both submission,... so I revise the SS number and try to submit a 1040x and now TurboTax is reporting I did not submit my original paperwork through e-file (after the email that forms were not accepted, so obviously I DID submit the files but they were rejected). I'm out the charge for the state filing and have to submit my taxes through the mail. I WOULD NEVER agree to the $25 if I knew that if I made a mistake on a form that I would not be able to submit the 1040x via e-file, I would never fork over the fee for the electronic submission. There are some folks complaining about this - look if you want - this is a problem that TurboTax has not address as early as 2020. I will continue to use TurboTax - just not e-file. Save yourself $25 or what your state fees are,... live and learn- hope this helps someone and they avoid e-file for your state <sigh>
Date published: 2023-04-17
Rated 4 out of 5 by from Pretty Good Would have loved to give 5 stars for the speed, ease and convenience, but i paid $200 which was bit high I think compared to past years.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Awesome It is easy to use I recommend this to anyone thanks again TurboTax
Date published: 2023-04-17
Rated 5 out of 5 by from I had such anxiety but ended up just fine Last year I hired an agency but I had deductions I was nervous about (new home,kid etc) and it ended up being a complete ring-a-maroo. Everything was late and hectic and lost in the mail and UBER STRESSFUL. This year I came back to TurboTax and I was happy to experience a very simple step by step process that not only filed my Fed but also my State. It pays dividends to keep your receipts and tax info all in one place. I thankfully had done so and was able to easily input my deductions and W2's. If I didn't understand a concept, the ability to look up explanations was clear and available. SO NICE! All in all, it didn't kill me and I am happy to be back with turbotax.
Date published: 2023-04-17
Rated 4 out of 5 by from Good Good point is, your support is prompt ! I feel that you are not so nice is: different from previous years, You take "Capitol Loss" Schule D service outside of the Basic service (the $59.00 one). Upgrade the charge to be $119.00 more only for this little thing! Why?!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great Great experience as always. It was straight forward and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is awsome Awesome job as always. Awesome job as always. Awesome job as always.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Turbotax is really turbo fast! very useful and helpful to get your taxes done in no time. Get it done and get it done now, no need to wait in line when you can go online. Win the race and beat the deadline with turbo tax.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1786