TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo TAx is very good. It was fine and I asked one question about deducting closing costs and the answer was not helpful.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use. Accurate It's easy to go in and change information. It knows the rules and asks the right questions to get an accurate return.
Date published: 2023-04-17
Rated 1 out of 5 by from Had to pay 129 dollars just to add my expenses i had to pay turbotax 129 dollars just to add my expenses and this is the first year ive ever had to pay that much its normally like 40 dollars
Date published: 2023-04-17
Rated 5 out of 5 by from Awesomeness Filed! With a job change, and multiple accounts, IRA, etc etc it was still very convenient, fast, and HELPFUL to make sure I understand what and why about every form and possible deduction! Another year, ANOTHER MAXIMIZED DEDUCTION!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is better than dealing with a CPA It was alright, This will be my last year on turbo tax. It's fine for w2's but I couldn't imagine using it next year with a small business. I don't know if it could be any easier tho. The IRS makes it difficult reguardless. Thanks for the help
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and Easy! I have been using Turbo Tax for 8 years straight and it's the fasted and most reliable system to use.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is very good Turbotax was good and fairly easy to use. The breakdown in question was easy to follow and understand. However, when needed to go back to review it was difficult to navigate back to areas and find spot needed.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax excellent service So easy to use, I love it, I'm going to use it for the next years
Date published: 2023-04-17
Rated 2 out of 5 by from Poorly executed Probably last year I use Turbotax. Circular loops, bad imports, useless guidance,... Not a good year.
Date published: 2023-04-17
Rated 4 out of 5 by from Almost excellent, but not quite. I love using the deluxe program every year, but there are minor irritations that prevent me from giving it 5 stars. Last year it was their very late correction of the form I needed to file regarding my non-standard quarterly estimated tax payments. An ongoing problem is that none of their forms allow the use of "NRA" (Non Resident Alien) in the Social Security Number field for anyone who's spouse is a non-US citizen living in a foreign country and filing separately. That spouse does not have a SS#, nor is required to have one, in which case the IRS requires NRA to be noted in the SS# field. This forces me to print out the forms and mail them in, rather than file electronically.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1785
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo TAx is very good. It was fine and I asked one question about deducting closing costs and the answer was not helpful.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use. Accurate It's easy to go in and change information. It knows the rules and asks the right questions to get an accurate return.
Date published: 2023-04-17
Rated 1 out of 5 by from Had to pay 129 dollars just to add my expenses i had to pay turbotax 129 dollars just to add my expenses and this is the first year ive ever had to pay that much its normally like 40 dollars
Date published: 2023-04-17
Rated 5 out of 5 by from Awesomeness Filed! With a job change, and multiple accounts, IRA, etc etc it was still very convenient, fast, and HELPFUL to make sure I understand what and why about every form and possible deduction! Another year, ANOTHER MAXIMIZED DEDUCTION!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is better than dealing with a CPA It was alright, This will be my last year on turbo tax. It's fine for w2's but I couldn't imagine using it next year with a small business. I don't know if it could be any easier tho. The IRS makes it difficult reguardless. Thanks for the help
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and Easy! I have been using Turbo Tax for 8 years straight and it's the fasted and most reliable system to use.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is very good Turbotax was good and fairly easy to use. The breakdown in question was easy to follow and understand. However, when needed to go back to review it was difficult to navigate back to areas and find spot needed.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax excellent service So easy to use, I love it, I'm going to use it for the next years
Date published: 2023-04-17
Rated 2 out of 5 by from Poorly executed Probably last year I use Turbotax. Circular loops, bad imports, useless guidance,... Not a good year.
Date published: 2023-04-17
Rated 4 out of 5 by from Almost excellent, but not quite. I love using the deluxe program every year, but there are minor irritations that prevent me from giving it 5 stars. Last year it was their very late correction of the form I needed to file regarding my non-standard quarterly estimated tax payments. An ongoing problem is that none of their forms allow the use of "NRA" (Non Resident Alien) in the Social Security Number field for anyone who's spouse is a non-US citizen living in a foreign country and filing separately. That spouse does not have a SS#, nor is required to have one, in which case the IRS requires NRA to be noted in the SS# field. This forces me to print out the forms and mail them in, rather than file electronically.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1785