TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from excellent good experience its very easy to use very detailed questionare
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great The help from Roberta yesterday was essential. I couldn't have done it without her.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent program for taxes! This was speedy! I love using Turbo Tax! It's my favorite out of all the tax prep services!
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is Great Turbotax makes it easy to file your taxes. They explain everything you're filling out and answer any questions you may have. They also keep track of any corrections that need to be made before efiling in to the IRS. The only improvement I wish there was, was if they immediately ask you for your IP Pin. They ask if you've been issued one, but once I check the "yes" box, they never ask me to type in the IP Pin. Unfortunately, I have to go through the process of filing the return, get the return rejected, and then I'm finally asked to type in my IP Pin. :( This is the 2nd year this has happened to me.
Date published: 2023-04-17
Rated 3 out of 5 by from Review Cannot make corrections to taxes easy. Cannot go to IP easily. No search tool!!! Frustrating. Taxes rejected twice. No One to speak to!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Tubo Tax was easier than I expected This was my first experience at doing taxes on my own. Our financial picture has simplified in retirement and with the sale of property so I thought I would see if I could handle it myself.. Turbo Tax made the process fairly simple and the "learn more" tab explanations were very helpful. My only complaint is that while preparing the medical expense portion of the joint federal return I was not for-warned that my state would expect these figures to be computed for each taxpayer rather than the lump sum required by the federal form. Perhaps there could be a notation on the form stating this could be a possibility for certain states with a drop down box listing states with a different format from the federal return, That would have saved me a great deal of work..
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful website Always easy, user friendly and extremely helpful!!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is a great to use All good but when dealing with property in foreign country, it's bit challenging.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax needs a little work I had a simple return as my only income was from employment. No interest, no dividends etc. No deductions except for the standard for individual. Therefore turbo tax advertises file fed and state free. It was not free and actually cost me $216.00 . On top of that it never asked me for my IP pin and got rejected because the program did not catch it either.
Date published: 2023-04-17
Rated 5 out of 5 by from So easy and fast! Super easy to use. Great help with a click of a button!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1771
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent good experience its very easy to use very detailed questionare
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great The help from Roberta yesterday was essential. I couldn't have done it without her.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent program for taxes! This was speedy! I love using Turbo Tax! It's my favorite out of all the tax prep services!
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is Great Turbotax makes it easy to file your taxes. They explain everything you're filling out and answer any questions you may have. They also keep track of any corrections that need to be made before efiling in to the IRS. The only improvement I wish there was, was if they immediately ask you for your IP Pin. They ask if you've been issued one, but once I check the "yes" box, they never ask me to type in the IP Pin. Unfortunately, I have to go through the process of filing the return, get the return rejected, and then I'm finally asked to type in my IP Pin. :( This is the 2nd year this has happened to me.
Date published: 2023-04-17
Rated 3 out of 5 by from Review Cannot make corrections to taxes easy. Cannot go to IP easily. No search tool!!! Frustrating. Taxes rejected twice. No One to speak to!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Tubo Tax was easier than I expected This was my first experience at doing taxes on my own. Our financial picture has simplified in retirement and with the sale of property so I thought I would see if I could handle it myself.. Turbo Tax made the process fairly simple and the "learn more" tab explanations were very helpful. My only complaint is that while preparing the medical expense portion of the joint federal return I was not for-warned that my state would expect these figures to be computed for each taxpayer rather than the lump sum required by the federal form. Perhaps there could be a notation on the form stating this could be a possibility for certain states with a drop down box listing states with a different format from the federal return, That would have saved me a great deal of work..
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful website Always easy, user friendly and extremely helpful!!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is a great to use All good but when dealing with property in foreign country, it's bit challenging.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax needs a little work I had a simple return as my only income was from employment. No interest, no dividends etc. No deductions except for the standard for individual. Therefore turbo tax advertises file fed and state free. It was not free and actually cost me $216.00 . On top of that it never asked me for my IP pin and got rejected because the program did not catch it either.
Date published: 2023-04-17
Rated 5 out of 5 by from So easy and fast! Super easy to use. Great help with a click of a button!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1771