TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Unreliable fee information to start with I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm confident they considered all the details. I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
Rated 5 out of 5 by from Always easy to use Its always easy to use and never have issues with explanations of what's going on.
Date published: 2023-04-17
Rated 5 out of 5 by from Love It! TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by from Save your work often! I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
Rated 1 out of 5 by from Expensive You can't just go to a specific form or page but have to keep hitting BACK. Online product is expensive. You don't make a Mac product (CD) for my operating system. You required me to upgrade my operating system, but I can't without breaking other specialized software without updating them too. Extremely difficult to find payment option of using a credit/debit card instead of paying out of refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Approved Very easy and well organized. Will always use TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from I love filing with TurboTax every year I love using TurboTax every year. It makes tax filing so much easier. From pulling info from our tax forms (W-2, 1098, 1099, etc.) to getting our tax info from prior years, tips, etc.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax saved my day!! I have used TurboTax to file 2022 return. There are a lot of things happened in my life in 2-22. We had a newborn baby, a new job, and relocate from New York to California! I cannot imagine how I would navigate those tricky tax situations myself without TurboTax. Greatly appreciated it !!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1769
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Unreliable fee information to start with I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm confident they considered all the details. I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
Rated 5 out of 5 by from Always easy to use Its always easy to use and never have issues with explanations of what's going on.
Date published: 2023-04-17
Rated 5 out of 5 by from Love It! TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by from Save your work often! I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
Rated 1 out of 5 by from Expensive You can't just go to a specific form or page but have to keep hitting BACK. Online product is expensive. You don't make a Mac product (CD) for my operating system. You required me to upgrade my operating system, but I can't without breaking other specialized software without updating them too. Extremely difficult to find payment option of using a credit/debit card instead of paying out of refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Approved Very easy and well organized. Will always use TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from I love filing with TurboTax every year I love using TurboTax every year. It makes tax filing so much easier. From pulling info from our tax forms (W-2, 1098, 1099, etc.) to getting our tax info from prior years, tips, etc.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax saved my day!! I have used TurboTax to file 2022 return. There are a lot of things happened in my life in 2-22. We had a newborn baby, a new job, and relocate from New York to California! I cannot imagine how I would navigate those tricky tax situations myself without TurboTax. Greatly appreciated it !!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1769