TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 3 out of 5 by
Sreeinfo from
Unreliable fee information to start with
I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by
Rocky324 from
I'm confident they considered all the details.
I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
Rated 5 out of 5 by
Rickthegoose from
Always easy to use
Its always easy to use and never have issues with explanations of what's going on.
Date published: 2023-04-17
Rated 5 out of 5 by
rykked10447 from
Love It!
TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by
longtimeuser999999 from
Save your work often!
I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by
EnM44 from
Awesome
Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
Rated 1 out of 5 by
No other choice from
Expensive
You can't just go to a specific form or page but have to keep hitting BACK. Online product is expensive. You don't make a Mac product (CD) for my operating system. You required me to upgrade my operating system, but I can't without breaking other specialized software without updating them too. Extremely difficult to find payment option of using a credit/debit card instead of paying out of refund.
Date published: 2023-04-17
Rated 5 out of 5 by
Anonymous 69696969696 from
Approved
Very easy and well organized. Will always use TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by
CallMeLibby from
I love filing with TurboTax every year
I love using TurboTax every year. It makes tax filing so much easier. From pulling info from our tax forms (W-2, 1098, 1099, etc.) to getting our tax info from prior years, tips, etc.
Date published: 2023-04-17
Rated 5 out of 5 by
lixx from
Turbo Tax saved my day!!
I have used TurboTax to file 2022 return. There are a lot of things happened in my life in 2-22. We had a newborn baby, a new job, and relocate from New York to California! I cannot imagine how I would navigate those tricky tax situations myself without TurboTax. Greatly appreciated it !!
All TurboTax® Offerings Reviews - Page 1769
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Sreeinfo from
Unreliable fee information to start with
I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by
Rocky324 from
I'm confident they considered all the details.
I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
Rated 5 out of 5 by
Rickthegoose from
Always easy to use
Its always easy to use and never have issues with explanations of what's going on.
Date published: 2023-04-17
Rated 5 out of 5 by
rykked10447 from
Love It!
TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by
longtimeuser999999 from
Save your work often!
I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by
EnM44 from
Awesome
Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
Rated 1 out of 5 by
No other choice from
Expensive
You can't just go to a specific form or page but have to keep hitting BACK. Online product is expensive. You don't make a Mac product (CD) for my operating system. You required me to upgrade my operating system, but I can't without breaking other specialized software without updating them too. Extremely difficult to find payment option of using a credit/debit card instead of paying out of refund.
Date published: 2023-04-17
Rated 5 out of 5 by
Anonymous 69696969696 from
Approved
Very easy and well organized. Will always use TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by
CallMeLibby from
I love filing with TurboTax every year
I love using TurboTax every year. It makes tax filing so much easier. From pulling info from our tax forms (W-2, 1098, 1099, etc.) to getting our tax info from prior years, tips, etc.
Date published: 2023-04-17
Rated 5 out of 5 by
lixx from
Turbo Tax saved my day!!
I have used TurboTax to file 2022 return. There are a lot of things happened in my life in 2-22. We had a newborn baby, a new job, and relocate from New York to California! I cannot imagine how I would navigate those tricky tax situations myself without TurboTax. Greatly appreciated it !!
All TurboTax® Offerings Reviews - Page 1769
Date published: 2023-04-17