TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from This is very user-friendly and convenient The help menu has very comprehensive explanations for any question you have.
Date published: 2023-04-17
Rated 4 out of 5 by from Reliable, Good Software Good experience filling out information; wish it was a little easier to fill in portions when individuals are posted overseas for USGovt but for other than military reasons - Dept. of State, Commerce, DOD Civilian or any other USGovt Agency.
Date published: 2023-04-17
Rated 5 out of 5 by from Best yet I liked the reason why stuff changed review at the end. Liked it always took me back to the exact page I left off. Could have had more info about IRA.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great - Cryptocurrency Filers Turbo Tax was thorough as usual. I am a cryptocurrency user and holder and utilize TaxBit for my CSV files. One thing I would suggest to Turbo Tax, is to add an option for micro-transactions used when interacting with the blockchain for "Fees" to use the blockchain. I've had to go through and manually adjust these micro fees without cost basis and no gains; it just doesn't feel right having to manually go through and do this and they aren't reported as accurately as they could be. It's hard for a lot of systems to account for losses when they are less than one penny in actual USD value. Thank you!
Date published: 2023-04-17
Rated 3 out of 5 by from Unreliable fee information to start with I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm confident they considered all the details. I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
Rated 5 out of 5 by from Always easy to use Its always easy to use and never have issues with explanations of what's going on.
Date published: 2023-04-17
Rated 5 out of 5 by from Love It! TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by from Save your work often! I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1768
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from This is very user-friendly and convenient The help menu has very comprehensive explanations for any question you have.
Date published: 2023-04-17
Rated 4 out of 5 by from Reliable, Good Software Good experience filling out information; wish it was a little easier to fill in portions when individuals are posted overseas for USGovt but for other than military reasons - Dept. of State, Commerce, DOD Civilian or any other USGovt Agency.
Date published: 2023-04-17
Rated 5 out of 5 by from Best yet I liked the reason why stuff changed review at the end. Liked it always took me back to the exact page I left off. Could have had more info about IRA.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great - Cryptocurrency Filers Turbo Tax was thorough as usual. I am a cryptocurrency user and holder and utilize TaxBit for my CSV files. One thing I would suggest to Turbo Tax, is to add an option for micro-transactions used when interacting with the blockchain for "Fees" to use the blockchain. I've had to go through and manually adjust these micro fees without cost basis and no gains; it just doesn't feel right having to manually go through and do this and they aren't reported as accurately as they could be. It's hard for a lot of systems to account for losses when they are less than one penny in actual USD value. Thank you!
Date published: 2023-04-17
Rated 3 out of 5 by from Unreliable fee information to start with I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm confident they considered all the details. I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
Rated 5 out of 5 by from Always easy to use Its always easy to use and never have issues with explanations of what's going on.
Date published: 2023-04-17
Rated 5 out of 5 by from Love It! TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by from Save your work often! I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1768