TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Easy to use This process was relatively easy to use until I got to the signing and sending. It wasn't that hard at that point just a bit annoying. There are too many passwords and PINs to remember.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is Overpriced and Takes Advantage I just had to pay $179 to file with you. My total gross income last year was ~$3,500 from stocks. If I hadn't sold stocks, you would have let me file for free. However, because I sold stocks, you immediately jumped it up by that significant margin. As a vet, I appreciated your discount for filing. This was my first year without a military W2 discount, and I will never file with you again, if you keep this up. I am disgusted.
Date published: 2023-04-17
Rated 3 out of 5 by from Unable to eFile my 2022 returns!!! We were unable to eFile this year as our tax returns were rejected by the IRS and NYS. Turbotax suggested that the rejection may have been caused by our AGI not matching what was in the IRS database. However our data is correct. Despite the fact that we successfully filed with Turbotax last few years, this year the filing has been frustrating. There was insufficient support as it was impossible to get a live agent to help us. The FAQs from the community were the only source of support we were able to get. Turbotax ran error checks and found no errors before attempting to transmit electronically. Then we are getting this error message when we completed our taxes on the day before tax is due, which is stressful. Now the only solution seems to be paper filing, or call the IRS to see why we were unable to eFile! We have always found TurboTax helpful and user friendly over the years, except this one time.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was fast and easy to understand Turbo Tax was easy to use. It had step by step instruction and explained what each step meant or where to obtain the information.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Quick and easy this is my 6th year with Turbo Tax highly recommended
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to understand I have used Turbo Tax for years. Best product for taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from Good , could be little more simpler Good experience but to long of an experience. Will use devices again an recommend others.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is very helpful It was very easy to follow along with which helped me thoroughly do my taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax super easy Was great to have my information uploaded without having to enter.
Date published: 2023-04-17
Rated 1 out of 5 by from Obnoxious Only necessary due to continued lobbying by parent company. Flashy animations waste my time.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1763
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use This process was relatively easy to use until I got to the signing and sending. It wasn't that hard at that point just a bit annoying. There are too many passwords and PINs to remember.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax is Overpriced and Takes Advantage I just had to pay $179 to file with you. My total gross income last year was ~$3,500 from stocks. If I hadn't sold stocks, you would have let me file for free. However, because I sold stocks, you immediately jumped it up by that significant margin. As a vet, I appreciated your discount for filing. This was my first year without a military W2 discount, and I will never file with you again, if you keep this up. I am disgusted.
Date published: 2023-04-17
Rated 3 out of 5 by from Unable to eFile my 2022 returns!!! We were unable to eFile this year as our tax returns were rejected by the IRS and NYS. Turbotax suggested that the rejection may have been caused by our AGI not matching what was in the IRS database. However our data is correct. Despite the fact that we successfully filed with Turbotax last few years, this year the filing has been frustrating. There was insufficient support as it was impossible to get a live agent to help us. The FAQs from the community were the only source of support we were able to get. Turbotax ran error checks and found no errors before attempting to transmit electronically. Then we are getting this error message when we completed our taxes on the day before tax is due, which is stressful. Now the only solution seems to be paper filing, or call the IRS to see why we were unable to eFile! We have always found TurboTax helpful and user friendly over the years, except this one time.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was fast and easy to understand Turbo Tax was easy to use. It had step by step instruction and explained what each step meant or where to obtain the information.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Quick and easy this is my 6th year with Turbo Tax highly recommended
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to understand I have used Turbo Tax for years. Best product for taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from Good , could be little more simpler Good experience but to long of an experience. Will use devices again an recommend others.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is very helpful It was very easy to follow along with which helped me thoroughly do my taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax super easy Was great to have my information uploaded without having to enter.
Date published: 2023-04-17
Rated 1 out of 5 by from Obnoxious Only necessary due to continued lobbying by parent company. Flashy animations waste my time.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1763