TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from TurboTax - Helpful, But Large Price Hike Towards the end when I was getting ready to submit my payment info, it would help if the price I'm paying appeared on more screens. When I was inputting my credit card info, I wasn't 100% sure I was NOT going to get charged an extra $39 for processing fees until AFTER I moved through several additional screens. Made me nervous I was going to get dinged extra charges for no reason until I got to the very end. Also, although TurboTax was very helpful, I was not pleased with the large cost increase in using the service. I used the same services as last year, but the price hike was $40 - that's quite a jump in this service that requires no extra effort from any workers. Kinda ridiculous to be honest.
Date published: 2023-04-17
Rated 5 out of 5 by from GREAT Very easy! What a wonderful service. What a treat!
Date published: 2023-04-17
Rated 5 out of 5 by from It was extremely user friendly & provided answers. I would be the first to tell anyone to use TurboTax. For years i tried to convince my children to give it a try and now they are also hooked and we get to share what we have found useful with the question and answer section, good information. Thanks very much for this program. I have used it from its conception.
Date published: 2023-04-17
Rated 5 out of 5 by from Great product Love the wizard help! Love the tax filing options and the low cost of filing.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing I thought the process was very easy with the tools turbo taxes has to assist you with it made the process go smoothly
Date published: 2023-04-17
Rated 5 out of 5 by from Love this program I use this every year, I really rely on this program to break things down normally in a friendly format. It makes a huge difference to me that the outlook is humanized and not rigid. I appreciate you all.
Date published: 2023-04-17
Rated 1 out of 5 by from Needles, and overpriced I paid $119 dollars to get a $6 refund. Apparently this was too short
Date published: 2023-04-17
Rated 4 out of 5 by from Cool Great. This was great, it's taking way too long to get through this review
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is better than sex today : ) Absolutely amazing experience simple fast and easy. Words cant express how I feel right now. Bravo
Date published: 2023-04-17
Rated 5 out of 5 by from Highly intuitive, easy to use. The software is relatively easy to use and intuitive. The help menus used to clarify certain questions are a great addition. Still functional for even moderately complex returns (for small business owners).
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1757
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax - Helpful, But Large Price Hike Towards the end when I was getting ready to submit my payment info, it would help if the price I'm paying appeared on more screens. When I was inputting my credit card info, I wasn't 100% sure I was NOT going to get charged an extra $39 for processing fees until AFTER I moved through several additional screens. Made me nervous I was going to get dinged extra charges for no reason until I got to the very end. Also, although TurboTax was very helpful, I was not pleased with the large cost increase in using the service. I used the same services as last year, but the price hike was $40 - that's quite a jump in this service that requires no extra effort from any workers. Kinda ridiculous to be honest.
Date published: 2023-04-17
Rated 5 out of 5 by from GREAT Very easy! What a wonderful service. What a treat!
Date published: 2023-04-17
Rated 5 out of 5 by from It was extremely user friendly & provided answers. I would be the first to tell anyone to use TurboTax. For years i tried to convince my children to give it a try and now they are also hooked and we get to share what we have found useful with the question and answer section, good information. Thanks very much for this program. I have used it from its conception.
Date published: 2023-04-17
Rated 5 out of 5 by from Great product Love the wizard help! Love the tax filing options and the low cost of filing.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing I thought the process was very easy with the tools turbo taxes has to assist you with it made the process go smoothly
Date published: 2023-04-17
Rated 5 out of 5 by from Love this program I use this every year, I really rely on this program to break things down normally in a friendly format. It makes a huge difference to me that the outlook is humanized and not rigid. I appreciate you all.
Date published: 2023-04-17
Rated 1 out of 5 by from Needles, and overpriced I paid $119 dollars to get a $6 refund. Apparently this was too short
Date published: 2023-04-17
Rated 4 out of 5 by from Cool Great. This was great, it's taking way too long to get through this review
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is better than sex today : ) Absolutely amazing experience simple fast and easy. Words cant express how I feel right now. Bravo
Date published: 2023-04-17
Rated 5 out of 5 by from Highly intuitive, easy to use. The software is relatively easy to use and intuitive. The help menus used to clarify certain questions are a great addition. Still functional for even moderately complex returns (for small business owners).
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1757