TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by HORRIBLE This year from HORRIBLE THIS YEAR!@ What happened to honoring the veteran. On top of it darn confusing this year.
Date published: 2023-04-18
Rated 5 out of 5 by Jdan79 from Excellent service and support First time user, impressive ease, intuitive use,highly recommend
Date published: 2023-04-18
Rated 2 out of 5 by Ann25368 from Turbo Tax fee is too much Turbo tax is nice but the fee is too much, choose a different provider to do your tax.
Date published: 2023-04-18
Rated 5 out of 5 by Ben and Kel from Great Program We have been using Turbo Tax for 8 years and couldn't be happier.
Date published: 2023-04-18
Rated 2 out of 5 by Sue05 from Costs I clicked on Deluxe when I was completing my taxes. When I got done it was the Premium. We take the standard deductions and do not have any investments or business expenses. Not sure why I was charged the Premium.
Date published: 2023-04-18
Rated 1 out of 5 by NPR_WI from Adding WI screwed up IL return There was no entry for Rental Property. Had delete WI return so I could process IL return.
Date published: 2023-04-18
Rated 1 out of 5 by RC1331 from Fed tax had errors 2021, no way to fix for 2022 We have been using TurboTax for several years. The updated product is not as easy to follow. 2021 taxes had errors and no place to make fixes for 2022 return, so there will be errors in this year's taxes too. We will be using a human next year as this product is no longer worth the expense or effort.
Date published: 2023-04-18
Rated 1 out of 5 by Babolat from Dont click the wrong option Its great, but if you select the wrong option it will force you ro upgrade and there is no way to remove the error. You have to trash the whole return and start over. Not flexible at all, will keep trying to force you to upgrade.
Date published: 2023-04-18
Rated 5 out of 5 by JLace from Still overpriced I think they are just as bad as the tax stores. They charge too much for what they do. This software should be HALF the price it is. I did all the work & still spent almost $200. Cmon really…cheaper would be realistic. It shouldn’t be $200 to do my own taxes!
Date published: 2023-04-18
Rated 5 out of 5 by rosegoldsoul from Go Turbo! TurboTax helped me so much. It made a very stressful task easier. I couldn't have done it without TurboTax!
All TurboTax® Offerings Reviews - Page 1741
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by HORRIBLE This year from HORRIBLE THIS YEAR!@ What happened to honoring the veteran. On top of it darn confusing this year.
Date published: 2023-04-18
Rated 5 out of 5 by Jdan79 from Excellent service and support First time user, impressive ease, intuitive use,highly recommend
Date published: 2023-04-18
Rated 2 out of 5 by Ann25368 from Turbo Tax fee is too much Turbo tax is nice but the fee is too much, choose a different provider to do your tax.
Date published: 2023-04-18
Rated 5 out of 5 by Ben and Kel from Great Program We have been using Turbo Tax for 8 years and couldn't be happier.
Date published: 2023-04-18
Rated 2 out of 5 by Sue05 from Costs I clicked on Deluxe when I was completing my taxes. When I got done it was the Premium. We take the standard deductions and do not have any investments or business expenses. Not sure why I was charged the Premium.
Date published: 2023-04-18
Rated 1 out of 5 by NPR_WI from Adding WI screwed up IL return There was no entry for Rental Property. Had delete WI return so I could process IL return.
Date published: 2023-04-18
Rated 1 out of 5 by RC1331 from Fed tax had errors 2021, no way to fix for 2022 We have been using TurboTax for several years. The updated product is not as easy to follow. 2021 taxes had errors and no place to make fixes for 2022 return, so there will be errors in this year's taxes too. We will be using a human next year as this product is no longer worth the expense or effort.
Date published: 2023-04-18
Rated 1 out of 5 by Babolat from Dont click the wrong option Its great, but if you select the wrong option it will force you ro upgrade and there is no way to remove the error. You have to trash the whole return and start over. Not flexible at all, will keep trying to force you to upgrade.
Date published: 2023-04-18
Rated 5 out of 5 by JLace from Still overpriced I think they are just as bad as the tax stores. They charge too much for what they do. This software should be HALF the price it is. I did all the work & still spent almost $200. Cmon really…cheaper would be realistic. It shouldn’t be $200 to do my own taxes!
Date published: 2023-04-18
Rated 5 out of 5 by rosegoldsoul from Go Turbo! TurboTax helped me so much. It made a very stressful task easier. I couldn't have done it without TurboTax!
All TurboTax® Offerings Reviews - Page 1741
Date published: 2023-04-18