TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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TurboTax Online
TurboTax Live Assisted
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Rated 2 out of 5 by
Pains of last day filer from
Did not permit review of final returns pre-filing
Still have not been able to see the return documents, even though they are now filed [filed after checking the input pages]. No trust that is correct. Last-minute filers BEWARE!
Date published: 2023-04-17
Rated 5 out of 5 by
RCamposito from
Awesome and fast!
My experience was great! It was quick and easy! Will use again
Date published: 2023-04-17
Rated 5 out of 5 by
SoHappy2023 from
I appreciate Turbo Tax
Turbo Tax saves me time (and probably money). Its easy to follow along. I had to use the help and talk to a person several times and each time I was truly helped. The representatives were very helpful and kind as they helped me fix my errors. I wasn't even worried when my return was rejected because they promised to help me ==and they did.
Date published: 2023-04-17
Rated 5 out of 5 by
Irishnancy from
Fantastic
Very easy program to use. You are walked through every step and any missing or incorrect information is flagged immediately. Correction/additions are easy to make.
Date published: 2023-04-17
Rated 2 out of 5 by
rose6295 from
CANT CANCEL PREMIUM SERVICE
I have used Turbo Tax for several years, some years required more help than others. I am unable to delete the premium service that I have used in the past. nothing was helpful. I paid for more than what I needed to file.
Date published: 2023-04-17
Rated 5 out of 5 by
BigWillie69 from
Great
Fantastic. Idk what they want me to say but I’m not saying it
Date published: 2023-04-17
Rated 5 out of 5 by
pharngirlTN from
Easily done
This was an easy process. I will defiantly look into use Turbo Tax again next year. Thank you for all your help.
Date published: 2023-04-17
Rated 5 out of 5 by
AMG4 from
Turbo Tax is easy and reliable
I have been using Turbo Tax for over ten years and so far I haven't had any issues...thank you for being a great tax friend.
Date published: 2023-04-17
Rated 4 out of 5 by
OrangeBlueGreen from
Federal is Good, State needs work
The main problem with Federal is when you want to backtrack and answer No instead of the previous Yes. It doesn't always clear out the forms from that response change, which then becomes a problem at the end with residual forms that need to be manually deleted. There also is no way to review the actual worksheets and forms that it is filling out for you - I get why - but they should give users the option to pay up front so that there is full transparency of what is going into which form. That would be especially helpful for the State Tax filings, as they have not done enough to flesh out and explain the many pages on the State Tax side. It is frustrating when a page pops up asking for input, but the wording doesn't tie to any tax form or help page, and there is no reference to what form it is for.
Date published: 2023-04-17
Rated 5 out of 5 by
Tommy Nong from
Turbo Tax is Excellent
Turbo Tax is Excellent, Detail line by line, Very helpfull into IRA, and other retirement account
All TurboTax® Offerings Reviews - Page 1741
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Pains of last day filer from
Did not permit review of final returns pre-filing
Still have not been able to see the return documents, even though they are now filed [filed after checking the input pages]. No trust that is correct. Last-minute filers BEWARE!
Date published: 2023-04-17
Rated 5 out of 5 by
RCamposito from
Awesome and fast!
My experience was great! It was quick and easy! Will use again
Date published: 2023-04-17
Rated 5 out of 5 by
SoHappy2023 from
I appreciate Turbo Tax
Turbo Tax saves me time (and probably money). Its easy to follow along. I had to use the help and talk to a person several times and each time I was truly helped. The representatives were very helpful and kind as they helped me fix my errors. I wasn't even worried when my return was rejected because they promised to help me ==and they did.
Date published: 2023-04-17
Rated 5 out of 5 by
Irishnancy from
Fantastic
Very easy program to use. You are walked through every step and any missing or incorrect information is flagged immediately. Correction/additions are easy to make.
Date published: 2023-04-17
Rated 2 out of 5 by
rose6295 from
CANT CANCEL PREMIUM SERVICE
I have used Turbo Tax for several years, some years required more help than others. I am unable to delete the premium service that I have used in the past. nothing was helpful. I paid for more than what I needed to file.
Date published: 2023-04-17
Rated 5 out of 5 by
BigWillie69 from
Great
Fantastic. Idk what they want me to say but I’m not saying it
Date published: 2023-04-17
Rated 5 out of 5 by
pharngirlTN from
Easily done
This was an easy process. I will defiantly look into use Turbo Tax again next year. Thank you for all your help.
Date published: 2023-04-17
Rated 5 out of 5 by
AMG4 from
Turbo Tax is easy and reliable
I have been using Turbo Tax for over ten years and so far I haven't had any issues...thank you for being a great tax friend.
Date published: 2023-04-17
Rated 4 out of 5 by
OrangeBlueGreen from
Federal is Good, State needs work
The main problem with Federal is when you want to backtrack and answer No instead of the previous Yes. It doesn't always clear out the forms from that response change, which then becomes a problem at the end with residual forms that need to be manually deleted. There also is no way to review the actual worksheets and forms that it is filling out for you - I get why - but they should give users the option to pay up front so that there is full transparency of what is going into which form. That would be especially helpful for the State Tax filings, as they have not done enough to flesh out and explain the many pages on the State Tax side. It is frustrating when a page pops up asking for input, but the wording doesn't tie to any tax form or help page, and there is no reference to what form it is for.
Date published: 2023-04-17
Rated 5 out of 5 by
Tommy Nong from
Turbo Tax is Excellent
Turbo Tax is Excellent, Detail line by line, Very helpfull into IRA, and other retirement account
All TurboTax® Offerings Reviews - Page 1741
Date published: 2023-04-17