TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Did not permit review of final returns pre-filing Still have not been able to see the return documents, even though they are now filed [filed after checking the input pages]. No trust that is correct. Last-minute filers BEWARE!
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome and fast! My experience was great! It was quick and easy! Will use again
Date published: 2023-04-17
Rated 5 out of 5 by from I appreciate Turbo Tax Turbo Tax saves me time (and probably money). Its easy to follow along. I had to use the help and talk to a person several times and each time I was truly helped. The representatives were very helpful and kind as they helped me fix my errors. I wasn't even worried when my return was rejected because they promised to help me ==and they did.
Date published: 2023-04-17
Rated 5 out of 5 by from Fantastic Very easy program to use. You are walked through every step and any missing or incorrect information is flagged immediately. Correction/additions are easy to make.
Date published: 2023-04-17
Rated 2 out of 5 by from CANT CANCEL PREMIUM SERVICE I have used Turbo Tax for several years, some years required more help than others. I am unable to delete the premium service that I have used in the past. nothing was helpful. I paid for more than what I needed to file.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Fantastic. Idk what they want me to say but I’m not saying it
Date published: 2023-04-17
Rated 5 out of 5 by from Easily done This was an easy process. I will defiantly look into use Turbo Tax again next year. Thank you for all your help.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy and reliable I have been using Turbo Tax for over ten years and so far I haven't had any issues...thank you for being a great tax friend.
Date published: 2023-04-17
Rated 4 out of 5 by from Federal is Good, State needs work The main problem with Federal is when you want to backtrack and answer No instead of the previous Yes. It doesn't always clear out the forms from that response change, which then becomes a problem at the end with residual forms that need to be manually deleted. There also is no way to review the actual worksheets and forms that it is filling out for you - I get why - but they should give users the option to pay up front so that there is full transparency of what is going into which form. That would be especially helpful for the State Tax filings, as they have not done enough to flesh out and explain the many pages on the State Tax side. It is frustrating when a page pops up asking for input, but the wording doesn't tie to any tax form or help page, and there is no reference to what form it is for.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Excellent Turbo Tax is Excellent, Detail line by line, Very helpfull into IRA, and other retirement account
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1741
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Did not permit review of final returns pre-filing Still have not been able to see the return documents, even though they are now filed [filed after checking the input pages]. No trust that is correct. Last-minute filers BEWARE!
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome and fast! My experience was great! It was quick and easy! Will use again
Date published: 2023-04-17
Rated 5 out of 5 by from I appreciate Turbo Tax Turbo Tax saves me time (and probably money). Its easy to follow along. I had to use the help and talk to a person several times and each time I was truly helped. The representatives were very helpful and kind as they helped me fix my errors. I wasn't even worried when my return was rejected because they promised to help me ==and they did.
Date published: 2023-04-17
Rated 5 out of 5 by from Fantastic Very easy program to use. You are walked through every step and any missing or incorrect information is flagged immediately. Correction/additions are easy to make.
Date published: 2023-04-17
Rated 2 out of 5 by from CANT CANCEL PREMIUM SERVICE I have used Turbo Tax for several years, some years required more help than others. I am unable to delete the premium service that I have used in the past. nothing was helpful. I paid for more than what I needed to file.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Fantastic. Idk what they want me to say but I’m not saying it
Date published: 2023-04-17
Rated 5 out of 5 by from Easily done This was an easy process. I will defiantly look into use Turbo Tax again next year. Thank you for all your help.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy and reliable I have been using Turbo Tax for over ten years and so far I haven't had any issues...thank you for being a great tax friend.
Date published: 2023-04-17
Rated 4 out of 5 by from Federal is Good, State needs work The main problem with Federal is when you want to backtrack and answer No instead of the previous Yes. It doesn't always clear out the forms from that response change, which then becomes a problem at the end with residual forms that need to be manually deleted. There also is no way to review the actual worksheets and forms that it is filling out for you - I get why - but they should give users the option to pay up front so that there is full transparency of what is going into which form. That would be especially helpful for the State Tax filings, as they have not done enough to flesh out and explain the many pages on the State Tax side. It is frustrating when a page pops up asking for input, but the wording doesn't tie to any tax form or help page, and there is no reference to what form it is for.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Excellent Turbo Tax is Excellent, Detail line by line, Very helpfull into IRA, and other retirement account
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1741