TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Better than the 2020 and 2021 versions Pros - I was able to e-file state returns this time. I wasn't able to do that in 2020 and 2021 even though I paid the $25 state e-filing fee. Cons - Entering foreign account information is not smooth, there were too many errors that needed to be fixed and no explanation as to how to fix them.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is a great product to use! Very quick and the explanations helped. I have used this since 1995.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax filed again pretty painless I started the return found out I owed money, finished it today.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is easy to navigate It is very easy to understand sections with help box support and it is informative for beginners. But i would like to mention that some portions of the forms make us go through them repetitively for example : excess HSA contributions made to a HSA account without having HDHP was a difficult section to navigate. Some niche areas are tricky and not very straightforward.
Date published: 2023-04-17
Rated 4 out of 5 by from TuT is a pretty good - but far from great - option I was able to input my info with a minimum of trouble, but ran into two major problems: 1. In desktop TurboTax on a MacBook Pro running Ventura, I experienced frequent, interminable, and infuriating beach-balling. 2. Just before my final step of filing, 100% of my input disappeared from my screen, although it was still there when I looked at the actual forms or generated a PDF. (Needless to say, I panicked, thinking that I'd have to start from scratch.)
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent and easy Instructions Excellent and easy filing. System guides you in every step and maximizes your refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Couldn't do it without It shows options incase you don't know the question.
Date published: 2023-04-17
Rated 3 out of 5 by from It was alright not to painful. I got my taxes paid and on time too can't complain about that.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome I had to amend my taxes for 2020, turbo tax helped me resolve and file my amended tax return.
Date published: 2023-04-17
Rated 5 out of 5 by from Forgot How Easy It Is I really enjoy the ease of using TurboTax. I dread doing taxes each year, but it is pretty straightforward and simple with TurboTax. Highly recommend!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1724
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Better than the 2020 and 2021 versions Pros - I was able to e-file state returns this time. I wasn't able to do that in 2020 and 2021 even though I paid the $25 state e-filing fee. Cons - Entering foreign account information is not smooth, there were too many errors that needed to be fixed and no explanation as to how to fix them.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is a great product to use! Very quick and the explanations helped. I have used this since 1995.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax filed again pretty painless I started the return found out I owed money, finished it today.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is easy to navigate It is very easy to understand sections with help box support and it is informative for beginners. But i would like to mention that some portions of the forms make us go through them repetitively for example : excess HSA contributions made to a HSA account without having HDHP was a difficult section to navigate. Some niche areas are tricky and not very straightforward.
Date published: 2023-04-17
Rated 4 out of 5 by from TuT is a pretty good - but far from great - option I was able to input my info with a minimum of trouble, but ran into two major problems: 1. In desktop TurboTax on a MacBook Pro running Ventura, I experienced frequent, interminable, and infuriating beach-balling. 2. Just before my final step of filing, 100% of my input disappeared from my screen, although it was still there when I looked at the actual forms or generated a PDF. (Needless to say, I panicked, thinking that I'd have to start from scratch.)
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent and easy Instructions Excellent and easy filing. System guides you in every step and maximizes your refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Couldn't do it without It shows options incase you don't know the question.
Date published: 2023-04-17
Rated 3 out of 5 by from It was alright not to painful. I got my taxes paid and on time too can't complain about that.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome I had to amend my taxes for 2020, turbo tax helped me resolve and file my amended tax return.
Date published: 2023-04-17
Rated 5 out of 5 by from Forgot How Easy It Is I really enjoy the ease of using TurboTax. I dread doing taxes each year, but it is pretty straightforward and simple with TurboTax. Highly recommend!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1724