TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from GOOD turbo tax enables me to complete my tax return. It could be easier to search.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo tax is familiar. I used Turbo tax for years. I didn't work in 2021 so I didn't file taxes because my health forced me to retire. I worked last year but was given a 1099. So, because I had a 1099 plus my social security payments, it was considered I had to upgrade. Taxes costed me $301.00 just to get filled out and I ended up paying the government $1198.00. So I am no longer working because I can't afford to work.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax can be annoying I am a little annoyed that Turbo Tax tries to sell additional coverages and payment options (some sort of Credit Karma card). And, I don’t recall having to provide my drivers license number and expiration date in the past. Just seems unnecessary and a little intrusive.
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax thanks Thank you turbo tax for helping file my taxes at least the stuff is finally done
Date published: 2023-04-17
Rated 2 out of 5 by from TURBO TAX ISN'T WHAT IT USED TO BE No questions were asked about health insurance. i went from getting a nearly $3000 refund to owing nearly $2000 AFTER my return was rejected. And here I thought lack of questions was somehow related to a Covid benefit. How could it be allowed to skip that entire section. And to make matters worse it was difficult to find afterwards!!
Date published: 2023-04-17
Rated 4 out of 5 by from easiest year ever easy this year........................................................................
Date published: 2023-04-17
Rated 5 out of 5 by from Takes the Stress Out of Taxes Could not be easier! Takes the stress out of doing your taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from Love and Like Love that I am able to file from home and it is affordable, but for some reason my e-file kept getting rejected due to my AGI from the prior year so I had to print and mail. Even though I paid TurboTax, I had to use my own printer and mail myself. I felt like that should be included in the charge for filing.
Date published: 2023-04-17
Rated 3 out of 5 by from Okay for those that are unexperienced in preparing This program is sufficient for those that are not experienced with tax preparation. However, as someone who has prepared returns for over 25 years, the questions and prompts take too much time and I would prefer to be able to actually look at the schedules and input information directly on the forms
Date published: 2023-04-17
Rated 5 out of 5 by from I like Turbo Tax I used turbo tax last two years! I m very pleased with it!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1717
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from GOOD turbo tax enables me to complete my tax return. It could be easier to search.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo tax is familiar. I used Turbo tax for years. I didn't work in 2021 so I didn't file taxes because my health forced me to retire. I worked last year but was given a 1099. So, because I had a 1099 plus my social security payments, it was considered I had to upgrade. Taxes costed me $301.00 just to get filled out and I ended up paying the government $1198.00. So I am no longer working because I can't afford to work.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax can be annoying I am a little annoyed that Turbo Tax tries to sell additional coverages and payment options (some sort of Credit Karma card). And, I don’t recall having to provide my drivers license number and expiration date in the past. Just seems unnecessary and a little intrusive.
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax thanks Thank you turbo tax for helping file my taxes at least the stuff is finally done
Date published: 2023-04-17
Rated 2 out of 5 by from TURBO TAX ISN'T WHAT IT USED TO BE No questions were asked about health insurance. i went from getting a nearly $3000 refund to owing nearly $2000 AFTER my return was rejected. And here I thought lack of questions was somehow related to a Covid benefit. How could it be allowed to skip that entire section. And to make matters worse it was difficult to find afterwards!!
Date published: 2023-04-17
Rated 4 out of 5 by from easiest year ever easy this year........................................................................
Date published: 2023-04-17
Rated 5 out of 5 by from Takes the Stress Out of Taxes Could not be easier! Takes the stress out of doing your taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from Love and Like Love that I am able to file from home and it is affordable, but for some reason my e-file kept getting rejected due to my AGI from the prior year so I had to print and mail. Even though I paid TurboTax, I had to use my own printer and mail myself. I felt like that should be included in the charge for filing.
Date published: 2023-04-17
Rated 3 out of 5 by from Okay for those that are unexperienced in preparing This program is sufficient for those that are not experienced with tax preparation. However, as someone who has prepared returns for over 25 years, the questions and prompts take too much time and I would prefer to be able to actually look at the schedules and input information directly on the forms
Date published: 2023-04-17
Rated 5 out of 5 by from I like Turbo Tax I used turbo tax last two years! I m very pleased with it!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1717