TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy to use and understand Have used Turbotax for years. It is easy to use and answers all of my questions.
Date published: 2023-04-17
Rated 5 out of 5 by from been using for years had an issue where the 8915 worksheet caused errors, your online assistants help resolve the matter
Date published: 2023-04-17
Rated 5 out of 5 by from Quick & Easy! Extremely helpful, allowed me to keep my information organized and get it done quickly!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is good. Turbo tax was easily accessible. i could go back and forth and save the info.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax 2022 Great and easy to use but quite expensive after it is all said and done. I had to pay for state and then pay to file state. If I buy state then it should be included. It's getting so expensive that I may look into getting a tax professional for future returns.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is convenient It's helpful and convenient how the step by step instructions guide you to correctly fill everything out.
Date published: 2023-04-17
Rated 5 out of 5 by from turbotax is GREAT! Turbo tax is very easy to use, it was quick and easy and walks you through entering your taxes?
Date published: 2023-04-17
Rated 4 out of 5 by from Interface good, technical details glitchy The interface is good and easy to navigate. The import feature from financial institutions continues to be very buggy. And it got hung up a lot, causing restarts.
Date published: 2023-04-17
Rated 4 out of 5 by from Happy - Hoping not same issue as 2021 Tax I have always been extremely happy with TurboTax. However, last year (for 2021 taxes) something was amiss regarding COVID relief payments in received in 2021. I didn't get a form I guess so neglected to enter something and went from at $2,300 refund to owing $530 -- not the way I wanted to wrap up 2021. I called TurboTax Customer Support and really got no definitive answers on why it happens and why TurboTax didn't catch it (so it wasn't 100% accurate). So for my taxes this year, I have secured the Tax Audit Defense because I don't trust TurboTax at the moment. I wanted to give TurboTax another chance, but see the Tax Audit Defense as a necessary step at this point.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! TurboTax is awesome Easy to do. Once i had al data it was a 1-1/2 hour and it was done,
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1711
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use and understand Have used Turbotax for years. It is easy to use and answers all of my questions.
Date published: 2023-04-17
Rated 5 out of 5 by from been using for years had an issue where the 8915 worksheet caused errors, your online assistants help resolve the matter
Date published: 2023-04-17
Rated 5 out of 5 by from Quick & Easy! Extremely helpful, allowed me to keep my information organized and get it done quickly!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is good. Turbo tax was easily accessible. i could go back and forth and save the info.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax 2022 Great and easy to use but quite expensive after it is all said and done. I had to pay for state and then pay to file state. If I buy state then it should be included. It's getting so expensive that I may look into getting a tax professional for future returns.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is convenient It's helpful and convenient how the step by step instructions guide you to correctly fill everything out.
Date published: 2023-04-17
Rated 5 out of 5 by from turbotax is GREAT! Turbo tax is very easy to use, it was quick and easy and walks you through entering your taxes?
Date published: 2023-04-17
Rated 4 out of 5 by from Interface good, technical details glitchy The interface is good and easy to navigate. The import feature from financial institutions continues to be very buggy. And it got hung up a lot, causing restarts.
Date published: 2023-04-17
Rated 4 out of 5 by from Happy - Hoping not same issue as 2021 Tax I have always been extremely happy with TurboTax. However, last year (for 2021 taxes) something was amiss regarding COVID relief payments in received in 2021. I didn't get a form I guess so neglected to enter something and went from at $2,300 refund to owing $530 -- not the way I wanted to wrap up 2021. I called TurboTax Customer Support and really got no definitive answers on why it happens and why TurboTax didn't catch it (so it wasn't 100% accurate). So for my taxes this year, I have secured the Tax Audit Defense because I don't trust TurboTax at the moment. I wanted to give TurboTax another chance, but see the Tax Audit Defense as a necessary step at this point.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! TurboTax is awesome Easy to do. Once i had al data it was a 1-1/2 hour and it was done,
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1711