TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome Makes taxes easy every year. I recommend it if you want a stress free experience while doing taxes.
Date published: 2023-04-28
Rated 3 out of 5 by from Easy to use, but nothing is free The app is easy to use but it's not free by any means. They also suggest that you'll get a gift card if you refer a friend but that never pans out. I have referred over and over for several years and have received NOTHING. Not one item. I even offered to do the their taxes for them to make sure it was all done so we could get the gift cards. I did some, others did their own. Over 30 people referred and NOTHING!
Date published: 2023-04-28
Rated 5 out of 5 by from I love turbo tax! Super easy to use, made it a breeze to file my taxes
Date published: 2023-04-28
Rated 5 out of 5 by from great alternative to keep good tracking of taxes Used Turbo Tax for multiple years, this is a great way to keep tracking of Federal, State and local tax submissions. Its is kind of expensive, but the assistance and explanations provided are extremely helpful and I think worth the expense.
Date published: 2023-04-28
Rated 5 out of 5 by from we love the easy use and live help We have used turbo tax for the past 6 years and we enjoy the ease of use and love the help staff when we have questions
Date published: 2023-04-28
Rated 1 out of 5 by from Terrible Pretty bad, my tax expert was not reassuring that I had all the proper documents. I had a complicated return dealing with an inheritance and they went about doing my return as quickly as possible as if I was wasting their time.
Date published: 2023-04-28
Rated 4 out of 5 by from Turbo Tax is Awesome! Very pleased with Turbo tax each yeaqr I have used it.. Its easy to use and understand..
Date published: 2023-04-28
Rated 5 out of 5 by from Very easy Turbo tax was actually reallllllllllllllllllyyyyyyyyyyy great .
Date published: 2023-04-28
Rated 5 out of 5 by from awesome we love to use turbo tax for all our needs they are great
Date published: 2023-04-28
Rated 2 out of 5 by from Turbo tax is cumbersome I have been using turbo tax for many years. each year I run into an issue that I cannot resolve on my own. When I call for an agent the wait time is super bothersome. I tried Live agent twice, both time I have regretted doing that. I haven't switched to a new vendor only because I fear they may be worse and also I don't want to lose track my existing date from past years. So I continue with turbo tax, and each time I wonder if I should switch.
Date published: 2023-04-28
All TurboTax® Offerings Reviews - Page 171
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome Makes taxes easy every year. I recommend it if you want a stress free experience while doing taxes.
Date published: 2023-04-28
Rated 3 out of 5 by from Easy to use, but nothing is free The app is easy to use but it's not free by any means. They also suggest that you'll get a gift card if you refer a friend but that never pans out. I have referred over and over for several years and have received NOTHING. Not one item. I even offered to do the their taxes for them to make sure it was all done so we could get the gift cards. I did some, others did their own. Over 30 people referred and NOTHING!
Date published: 2023-04-28
Rated 5 out of 5 by from I love turbo tax! Super easy to use, made it a breeze to file my taxes
Date published: 2023-04-28
Rated 5 out of 5 by from great alternative to keep good tracking of taxes Used Turbo Tax for multiple years, this is a great way to keep tracking of Federal, State and local tax submissions. Its is kind of expensive, but the assistance and explanations provided are extremely helpful and I think worth the expense.
Date published: 2023-04-28
Rated 5 out of 5 by from we love the easy use and live help We have used turbo tax for the past 6 years and we enjoy the ease of use and love the help staff when we have questions
Date published: 2023-04-28
Rated 1 out of 5 by from Terrible Pretty bad, my tax expert was not reassuring that I had all the proper documents. I had a complicated return dealing with an inheritance and they went about doing my return as quickly as possible as if I was wasting their time.
Date published: 2023-04-28
Rated 4 out of 5 by from Turbo Tax is Awesome! Very pleased with Turbo tax each yeaqr I have used it.. Its easy to use and understand..
Date published: 2023-04-28
Rated 5 out of 5 by from Very easy Turbo tax was actually reallllllllllllllllllyyyyyyyyyyy great .
Date published: 2023-04-28
Rated 5 out of 5 by from awesome we love to use turbo tax for all our needs they are great
Date published: 2023-04-28
Rated 2 out of 5 by from Turbo tax is cumbersome I have been using turbo tax for many years. each year I run into an issue that I cannot resolve on my own. When I call for an agent the wait time is super bothersome. I tried Live agent twice, both time I have regretted doing that. I haven't switched to a new vendor only because I fear they may be worse and also I don't want to lose track my existing date from past years. So I continue with turbo tax, and each time I wonder if I should switch.
Date published: 2023-04-28
All TurboTax® Offerings Reviews - Page 171