TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Convenient Self entered, no expert adviser required, have been using it since 2018.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is easy I have been using it for years and have been quite pleased
Date published: 2021-03-01
Rated 4 out of 5 by from Thanks Turbo tax The TurboTax filing tips included in the different sections really helped me. Also, I would not have been able to complete my filing without the help of the live tax expert.
Date published: 2021-03-01
Rated 5 out of 5 by from super easy! got everything don ein a matter of 30 min, i love it.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy as always This is my 7th year and even with all the craziness of 2020 it was as smooth as ever. I highly recommend using TurboTax
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax easy to use but live support inadequate I engaged with several “tax experts” and I have to say I was less than impressed by them. In most of the cases, their knowledge appeared inadequate This was true whether I used the live chat to spoke to them directly and shared my screen. It’s bad enough waiting so long but when you wait and you experience their lack of “supposed” expertise its worse (Could this be due to contacting them on the weekend and off hours and interacting with less knowledgeable “tax experts” than those available during the week
Date published: 2021-03-01
Rated 5 out of 5 by from Made it so easy! I was so nervous this year about doing taxes this year. We typically have several things we need to enter but I started my business last year and had several other taxable events that we hadn't ever had. TurboTax made it so easy to enter everything in a comprehensible way that I feel confident that I did them right. It also helped to be able to have the live support for any questions.
Date published: 2021-03-01
Rated 3 out of 5 by from Very expensive and complicated. I've used Turbo Tax for about 20 years and this year I found it screwy. It was complicated and $100 more than let year. Time to look at other options!
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Peasy I'm very new to filing my own taxes so when I first started, I was nervous and confused. But TurboTax made this process super easy and fast. I like how they don't use terms that I wouldn't know, so I could understand everything. Thanks!
Date published: 2021-03-01
Rated 5 out of 5 by from Great tax filing package. Because I've used Turbo Tax for quite a few years, I'm able to move through it quickly. I find the software is always looking for ways to save me money, even if they don't apply.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1691
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Convenient Self entered, no expert adviser required, have been using it since 2018.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is easy I have been using it for years and have been quite pleased
Date published: 2021-03-01
Rated 4 out of 5 by from Thanks Turbo tax The TurboTax filing tips included in the different sections really helped me. Also, I would not have been able to complete my filing without the help of the live tax expert.
Date published: 2021-03-01
Rated 5 out of 5 by from super easy! got everything don ein a matter of 30 min, i love it.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy as always This is my 7th year and even with all the craziness of 2020 it was as smooth as ever. I highly recommend using TurboTax
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax easy to use but live support inadequate I engaged with several “tax experts” and I have to say I was less than impressed by them. In most of the cases, their knowledge appeared inadequate This was true whether I used the live chat to spoke to them directly and shared my screen. It’s bad enough waiting so long but when you wait and you experience their lack of “supposed” expertise its worse (Could this be due to contacting them on the weekend and off hours and interacting with less knowledgeable “tax experts” than those available during the week
Date published: 2021-03-01
Rated 5 out of 5 by from Made it so easy! I was so nervous this year about doing taxes this year. We typically have several things we need to enter but I started my business last year and had several other taxable events that we hadn't ever had. TurboTax made it so easy to enter everything in a comprehensible way that I feel confident that I did them right. It also helped to be able to have the live support for any questions.
Date published: 2021-03-01
Rated 3 out of 5 by from Very expensive and complicated. I've used Turbo Tax for about 20 years and this year I found it screwy. It was complicated and $100 more than let year. Time to look at other options!
Date published: 2021-03-01
Rated 5 out of 5 by from Easy Peasy I'm very new to filing my own taxes so when I first started, I was nervous and confused. But TurboTax made this process super easy and fast. I like how they don't use terms that I wouldn't know, so I could understand everything. Thanks!
Date published: 2021-03-01
Rated 5 out of 5 by from Great tax filing package. Because I've used Turbo Tax for quite a few years, I'm able to move through it quickly. I find the software is always looking for ways to save me money, even if they don't apply.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1691