TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Glitchy this year, sheisty pricing This year was kind of glitchy. I had removed my W2s from old employers that I didn't need for this year, but for some reason they were added back and when Turbo wanted to review my forms before filing, it asked me to refill out sections I thought I'd already filled out. Turned out, they were asking me to fill out forms for my old employers and I basically doubled my income by filling that out. I was able to fix it and everything was okay, but it added a lot of time, confusion, and headache to the experience, and made me pretty nervous. Not typical of my experience with Turbo. I also wish they were more upfront about the price. It's $40 PER TAX FORM, so if you want to file BOTH federal and state, your bill's going to actually be $80. Fine, whatever, I'll pay the $80 because I already went through the whole thing, but it felt super dishonest on Turbo Tax's part to wait until the end to make it clear. Not cool.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy way to file Easy and convenient way to submit your taxes, it was a fun way to get it done.
Date published: 2021-03-01
Rated 5 out of 5 by from So helpful Very easy to use. Makes filing my taxes less of a headache
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is the way to go! I have been using Turbo Tax for last 6 years. The guided, step-by-step approach is one of the best approach you can find. No need to pay unnecessary fees to CPAs or Tax firms to work on your returns. You can do it yourself and you do not need to be an expert. Just follow the guided prompts and answer all the questions and you can be done in a few hours. I will totally recommend it. No harm in trying it out yourself for less than 50 bucks and you can choose not to use it. Its totally worth it!
Date published: 2021-03-01
Rated 5 out of 5 by from Great! Self explanatory and easy to navigate through the turbotax process..
Date published: 2021-03-01
Rated 4 out of 5 by from Decent! It's pretty good... Easy walk thru. However, I didn't appreciate seeing an additional $40 at the end just to process the banking part. It is almost hidden if you're not paying attention. At one time Turbo Tax didn't charge for adding in your charitable donations. Now, you have to have at least the deluxe to do so.
Date published: 2021-03-01
Rated 5 out of 5 by from awesome ! this is my first time filing my taxes by myself and it was really easy with turbo tax
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax: Simple and Easy The Turbo Tax Expert was extremely helpful and made the whole process simple. They answered all of my questions.
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax is awesome!! TurboTax is really easy to use and very helpful!!!
Date published: 2021-03-01
Rated 5 out of 5 by from Been using Turbo Tax for years Stephanie did a great job, with 2 rental properties, just making sure deductions are there.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1688
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Glitchy this year, sheisty pricing This year was kind of glitchy. I had removed my W2s from old employers that I didn't need for this year, but for some reason they were added back and when Turbo wanted to review my forms before filing, it asked me to refill out sections I thought I'd already filled out. Turned out, they were asking me to fill out forms for my old employers and I basically doubled my income by filling that out. I was able to fix it and everything was okay, but it added a lot of time, confusion, and headache to the experience, and made me pretty nervous. Not typical of my experience with Turbo. I also wish they were more upfront about the price. It's $40 PER TAX FORM, so if you want to file BOTH federal and state, your bill's going to actually be $80. Fine, whatever, I'll pay the $80 because I already went through the whole thing, but it felt super dishonest on Turbo Tax's part to wait until the end to make it clear. Not cool.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy way to file Easy and convenient way to submit your taxes, it was a fun way to get it done.
Date published: 2021-03-01
Rated 5 out of 5 by from So helpful Very easy to use. Makes filing my taxes less of a headache
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is the way to go! I have been using Turbo Tax for last 6 years. The guided, step-by-step approach is one of the best approach you can find. No need to pay unnecessary fees to CPAs or Tax firms to work on your returns. You can do it yourself and you do not need to be an expert. Just follow the guided prompts and answer all the questions and you can be done in a few hours. I will totally recommend it. No harm in trying it out yourself for less than 50 bucks and you can choose not to use it. Its totally worth it!
Date published: 2021-03-01
Rated 5 out of 5 by from Great! Self explanatory and easy to navigate through the turbotax process..
Date published: 2021-03-01
Rated 4 out of 5 by from Decent! It's pretty good... Easy walk thru. However, I didn't appreciate seeing an additional $40 at the end just to process the banking part. It is almost hidden if you're not paying attention. At one time Turbo Tax didn't charge for adding in your charitable donations. Now, you have to have at least the deluxe to do so.
Date published: 2021-03-01
Rated 5 out of 5 by from awesome ! this is my first time filing my taxes by myself and it was really easy with turbo tax
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax: Simple and Easy The Turbo Tax Expert was extremely helpful and made the whole process simple. They answered all of my questions.
Date published: 2021-03-01
Rated 4 out of 5 by from TurboTax is awesome!! TurboTax is really easy to use and very helpful!!!
Date published: 2021-03-01
Rated 5 out of 5 by from Been using Turbo Tax for years Stephanie did a great job, with 2 rental properties, just making sure deductions are there.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1688