TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from LOVE IT as always easy and quick, have been using turbo tax for many years.
Date published: 2021-02-21
Rated 4 out of 5 by from Awsimr Great experience live using turbo tax I use it every year
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is easy and awesome! Super easy and the customer service/support was perfect, such a huge help!
Date published: 2021-02-21
Rated 4 out of 5 by from Yes The agent was very helpful with our return situation and kind
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is GREAT! Awesome!!! Very detailed and I like it , lets you get FULL and ALL deductibles.
Date published: 2021-02-21
Rated 5 out of 5 by from Best Customer Service/Tax Agents in the World!!! No matter the issue or mess up on my end (which is a lot) each and every one of the agents that helped me did more than just help me get my return done, they helped me get the most back as well as educated me and helped me to understand what it was they were helping me with. My mind is blown away by the professionalism and services each one of these individuals brought to the table. It is good to know that there are still good people that take pride in what they do. Not once did I feel like I was an annoyance or bother, they ALL made me feel at ease and went above and beyond. I have NEVER had such amazing service from any company let alone 4 different people from the same company back to back in the same day!!! Freaking amazing.
Date published: 2021-02-21
Rated 5 out of 5 by from Love TurboTax This software has helped throughout the years in getting my taxes done with relative ease. I will always be a big fan of TurboTax!
Date published: 2021-02-21
Rated 5 out of 5 by from Great I've filed with Turbotax for the last 7 years and I've never had an issue
Date published: 2021-02-21
Rated 4 out of 5 by from Personal Income Tax Filing Made Easy I'm actually a CPA and I work in the corporate tax sphere for a living. I actively avoid personal income tax work if I can, but I can't avoid filing my own taxes. TurboTax normally makes filing very easy (although writing a check to the IRS is always difficult). I did have interact with Natasha via the chat feature...I experienced a brief glitch with the software this year...unsure if it was user error on my part or if I just didn't have an input in the correct space...regardless, I reported the issue to Natasha and she handled it graciously. The glitch seemed to right itself, so no harm, no foul. All in all, a good tax filing year.
Date published: 2021-02-21
Rated 5 out of 5 by from fast and simple Just super easy! Plain English, easy to understand and follow along.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1659
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from LOVE IT as always easy and quick, have been using turbo tax for many years.
Date published: 2021-02-21
Rated 4 out of 5 by from Awsimr Great experience live using turbo tax I use it every year
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is easy and awesome! Super easy and the customer service/support was perfect, such a huge help!
Date published: 2021-02-21
Rated 4 out of 5 by from Yes The agent was very helpful with our return situation and kind
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is GREAT! Awesome!!! Very detailed and I like it , lets you get FULL and ALL deductibles.
Date published: 2021-02-21
Rated 5 out of 5 by from Best Customer Service/Tax Agents in the World!!! No matter the issue or mess up on my end (which is a lot) each and every one of the agents that helped me did more than just help me get my return done, they helped me get the most back as well as educated me and helped me to understand what it was they were helping me with. My mind is blown away by the professionalism and services each one of these individuals brought to the table. It is good to know that there are still good people that take pride in what they do. Not once did I feel like I was an annoyance or bother, they ALL made me feel at ease and went above and beyond. I have NEVER had such amazing service from any company let alone 4 different people from the same company back to back in the same day!!! Freaking amazing.
Date published: 2021-02-21
Rated 5 out of 5 by from Love TurboTax This software has helped throughout the years in getting my taxes done with relative ease. I will always be a big fan of TurboTax!
Date published: 2021-02-21
Rated 5 out of 5 by from Great I've filed with Turbotax for the last 7 years and I've never had an issue
Date published: 2021-02-21
Rated 4 out of 5 by from Personal Income Tax Filing Made Easy I'm actually a CPA and I work in the corporate tax sphere for a living. I actively avoid personal income tax work if I can, but I can't avoid filing my own taxes. TurboTax normally makes filing very easy (although writing a check to the IRS is always difficult). I did have interact with Natasha via the chat feature...I experienced a brief glitch with the software this year...unsure if it was user error on my part or if I just didn't have an input in the correct space...regardless, I reported the issue to Natasha and she handled it graciously. The glitch seemed to right itself, so no harm, no foul. All in all, a good tax filing year.
Date published: 2021-02-21
Rated 5 out of 5 by from fast and simple Just super easy! Plain English, easy to understand and follow along.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1659