TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Feature Suggestion One suggestion for making the return easier to do. We sometimes get multiple W-2G forms from the same casino in a tax year. Please add a feature to copy W-2G address and tax ID information for the casino from an already entered W-2G.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax works well and is easy to use This year's program was the smoothest experience yet.
Date published: 2023-04-17
Rated 4 out of 5 by from Another great year of Turbo Tax It was an easy filing with Turbo Tax. However, in the last update, something led the program to question Form 1116 as well as my SEP contribution and self-employment tax. But after a review and providing written explanations for the SEP and tax, the return was accepted quickly.
Date published: 2023-04-17
Rated 1 out of 5 by from Worst ever software. Filled with bugs I am sure I can build better software. Worst user interface. Sets a very low bar for competition. I am positive better software beats it soon. Towards the end I received a message saying debug session mirror end. That gives me jitters. Was I being snooped all along.
Date published: 2023-04-17
Rated 4 out of 5 by from PREFERRED METHOD OF FILING I prefer to use Turbo Tax to make sure all topics are addressed in filing a self-employed business
Date published: 2023-04-17
Rated 5 out of 5 by from 2nd Time Turbo Tax Filer -- Excellent Service This was a year I owed more in taxes because of capital gains but it was made easier when I reviewed it with your tax expert. I find Turbo Tax to be very user-friendly because it explains everything along the way which gave me peace of mind!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax was convenient and easy to use I did not use customer service. I had no issues with the system.
Date published: 2023-04-17
Rated 4 out of 5 by from Relatively quick and great overall! Went rather straight forward but there was a discrepancy between what they prompted you to answer over HSA/ High deductible plan that created many questions (form) at the end that seemed a little too confusing (hence, watch out if you fit this category w HSA/HDHI). But overall great product and much faster than even using an accountant! ;)
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes filing taxes easy and painless! I've been using TurboTax for several years now and they continue to make filing taxes quick and painless!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is the Greatest! Turbo Tax is very reliable and so very easy to use!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1652
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Feature Suggestion One suggestion for making the return easier to do. We sometimes get multiple W-2G forms from the same casino in a tax year. Please add a feature to copy W-2G address and tax ID information for the casino from an already entered W-2G.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax works well and is easy to use This year's program was the smoothest experience yet.
Date published: 2023-04-17
Rated 4 out of 5 by from Another great year of Turbo Tax It was an easy filing with Turbo Tax. However, in the last update, something led the program to question Form 1116 as well as my SEP contribution and self-employment tax. But after a review and providing written explanations for the SEP and tax, the return was accepted quickly.
Date published: 2023-04-17
Rated 1 out of 5 by from Worst ever software. Filled with bugs I am sure I can build better software. Worst user interface. Sets a very low bar for competition. I am positive better software beats it soon. Towards the end I received a message saying debug session mirror end. That gives me jitters. Was I being snooped all along.
Date published: 2023-04-17
Rated 4 out of 5 by from PREFERRED METHOD OF FILING I prefer to use Turbo Tax to make sure all topics are addressed in filing a self-employed business
Date published: 2023-04-17
Rated 5 out of 5 by from 2nd Time Turbo Tax Filer -- Excellent Service This was a year I owed more in taxes because of capital gains but it was made easier when I reviewed it with your tax expert. I find Turbo Tax to be very user-friendly because it explains everything along the way which gave me peace of mind!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax was convenient and easy to use I did not use customer service. I had no issues with the system.
Date published: 2023-04-17
Rated 4 out of 5 by from Relatively quick and great overall! Went rather straight forward but there was a discrepancy between what they prompted you to answer over HSA/ High deductible plan that created many questions (form) at the end that seemed a little too confusing (hence, watch out if you fit this category w HSA/HDHI). But overall great product and much faster than even using an accountant! ;)
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax makes filing taxes easy and painless! I've been using TurboTax for several years now and they continue to make filing taxes quick and painless!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is the Greatest! Turbo Tax is very reliable and so very easy to use!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1652