TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Fast and free for Federal & S (for simple returns) IL State wouldn't let me sign up to use their free site without a special ID that apparently takes up to ten days to arrive in the mail. This is hugely inconvenient for someone who is looking to file close to the tax deadline, and ridiculous that you can't sign up online on demand. I was glad to learn that with a simple tax return, I could file my IL state taxes for free with TurboTax. This probably isn't possible for more complex returns (e.g., if you have itemized deductions) but for my purposes, it was quick and easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Easy even for a K1 filing! I hired an accountant this year because I have a new partnership but the accountant dropped the ball. I went back to turbo tax and within a few hours, boom! Taxes done!
Date published: 2023-04-18
Rated 5 out of 5 by from SO easy and fun It was fun and easy. It only took my 15 minutes. Way to go TurboTax!
Date published: 2023-04-18
Rated 1 out of 5 by from Constantly upselling and no cost transparency Constantly upselling and there is no cost transparency
Date published: 2023-04-18
Rated 5 out of 5 by from It's awesome as usual! I've been using turbo tax for about 10 years now, but this was the first time I used the tax expert help. I'm so glad I did. The expert helped finish my taxes and I didn't need an extension.
Date published: 2023-04-18
Rated 2 out of 5 by from Too much Time- Too many prompts/hard to review This is my 2nd year using Turbo Tax and I am doubtful that I will be back. Last year I ended up getting money back AFTER filing: it wasn't filed correctly, still have not figured out why. Maybe COVID? This year I had a investment sale and it was hard to go back into to make corrections. AND so so many prompts! TOO Many! Esp after having all my information from last year, and no job change, etc. I don't know if I will be back next year. It didn't save a lot of time at all. And don't like the fact that you have to enter "everything "before you can even pay! I'd rather pay up front, and then have the option of seeing a completed Schedule B. Then to keep going. Not have to do 'everything' at once. Hard to see where you are.
Date published: 2023-04-18
Rated 1 out of 5 by from Too many steps to submit federal taxes only. Poor! Too many steps to submit Federal taxes only.
Date published: 2023-04-18
Rated 5 out of 5 by from User Friendly Very fast and informative during any moments I forgot the meaning of something or needed additional information!
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very easy to use and nice. It was not hard at all.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax ease of use TurboTax is a great system, however, it required me to input information for a 1099-R that was not required for me to file taxes this year, which made things a little confusing
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1646
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and free for Federal & S (for simple returns) IL State wouldn't let me sign up to use their free site without a special ID that apparently takes up to ten days to arrive in the mail. This is hugely inconvenient for someone who is looking to file close to the tax deadline, and ridiculous that you can't sign up online on demand. I was glad to learn that with a simple tax return, I could file my IL state taxes for free with TurboTax. This probably isn't possible for more complex returns (e.g., if you have itemized deductions) but for my purposes, it was quick and easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Easy even for a K1 filing! I hired an accountant this year because I have a new partnership but the accountant dropped the ball. I went back to turbo tax and within a few hours, boom! Taxes done!
Date published: 2023-04-18
Rated 5 out of 5 by from SO easy and fun It was fun and easy. It only took my 15 minutes. Way to go TurboTax!
Date published: 2023-04-18
Rated 1 out of 5 by from Constantly upselling and no cost transparency Constantly upselling and there is no cost transparency
Date published: 2023-04-18
Rated 5 out of 5 by from It's awesome as usual! I've been using turbo tax for about 10 years now, but this was the first time I used the tax expert help. I'm so glad I did. The expert helped finish my taxes and I didn't need an extension.
Date published: 2023-04-18
Rated 2 out of 5 by from Too much Time- Too many prompts/hard to review This is my 2nd year using Turbo Tax and I am doubtful that I will be back. Last year I ended up getting money back AFTER filing: it wasn't filed correctly, still have not figured out why. Maybe COVID? This year I had a investment sale and it was hard to go back into to make corrections. AND so so many prompts! TOO Many! Esp after having all my information from last year, and no job change, etc. I don't know if I will be back next year. It didn't save a lot of time at all. And don't like the fact that you have to enter "everything "before you can even pay! I'd rather pay up front, and then have the option of seeing a completed Schedule B. Then to keep going. Not have to do 'everything' at once. Hard to see where you are.
Date published: 2023-04-18
Rated 1 out of 5 by from Too many steps to submit federal taxes only. Poor! Too many steps to submit Federal taxes only.
Date published: 2023-04-18
Rated 5 out of 5 by from User Friendly Very fast and informative during any moments I forgot the meaning of something or needed additional information!
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very easy to use and nice. It was not hard at all.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax ease of use TurboTax is a great system, however, it required me to input information for a 1099-R that was not required for me to file taxes this year, which made things a little confusing
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1646