TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is Good Every year it seems very difficult to download updates Intuit does it very easily for Quicken at every opening so why can't Turbo Tax use the same method? Otherwise very satisfied.
Date published: 2023-04-17
Rated 5 out of 5 by from Better than expected I've had an account file for us for years so I was a bit nervous trying to do it on my own. The prompts and assistance are amazing. i even had to call about an issue. I like that they don't make you wait on the phone but call you back. It was resolved easily. i do recommend turbotax if your taxes aren't too awful complicated!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great! Quick and easy to use. Very helpful. I never will use any other tax software.
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use tax prep easy to use tax prep. walked me through everything.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome best software out there for ta Awesome very professional extremely knowledgeable give me more information that I asked for
Date published: 2023-04-17
Rated 1 out of 5 by from Rejections rejections rejections Return keeps getting rejected even though all my information is correct. This happened last year and I finally had to just print everything out and mail it in using US Postal Service - which is exactly NOT the route I want to take when I try to file online. Frustrating to no end. I'm not a tax rookie - I've been doing this for decades.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Easy to Use I love using TurboTax. I have been using them for years and I always get back the maximum refund. It’s simple and easy to use. Guides every step of the way.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Ate It was giving the whole time. So simple the house down. She served. She lived. She survived. Cannot overstate how easy she made it.
Date published: 2023-04-17
Rated 5 out of 5 by from A little confusing, but generally efficient Had some confusion about when and how to put in my 1099-NEC income info, and my vehicle info seemed to loop back around after I entered it. (I only have one car, and it seemed like I was entering from scratch. I hope I don't have 2 cars).
Date published: 2023-04-17
Rated 5 out of 5 by from I love her! she is my favorite person in the whole world. Very efficient and filled with kindness.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1643
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is Good Every year it seems very difficult to download updates Intuit does it very easily for Quicken at every opening so why can't Turbo Tax use the same method? Otherwise very satisfied.
Date published: 2023-04-17
Rated 5 out of 5 by from Better than expected I've had an account file for us for years so I was a bit nervous trying to do it on my own. The prompts and assistance are amazing. i even had to call about an issue. I like that they don't make you wait on the phone but call you back. It was resolved easily. i do recommend turbotax if your taxes aren't too awful complicated!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great! Quick and easy to use. Very helpful. I never will use any other tax software.
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use tax prep easy to use tax prep. walked me through everything.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome best software out there for ta Awesome very professional extremely knowledgeable give me more information that I asked for
Date published: 2023-04-17
Rated 1 out of 5 by from Rejections rejections rejections Return keeps getting rejected even though all my information is correct. This happened last year and I finally had to just print everything out and mail it in using US Postal Service - which is exactly NOT the route I want to take when I try to file online. Frustrating to no end. I'm not a tax rookie - I've been doing this for decades.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Easy to Use I love using TurboTax. I have been using them for years and I always get back the maximum refund. It’s simple and easy to use. Guides every step of the way.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Ate It was giving the whole time. So simple the house down. She served. She lived. She survived. Cannot overstate how easy she made it.
Date published: 2023-04-17
Rated 5 out of 5 by from A little confusing, but generally efficient Had some confusion about when and how to put in my 1099-NEC income info, and my vehicle info seemed to loop back around after I entered it. (I only have one car, and it seemed like I was entering from scratch. I hope I don't have 2 cars).
Date published: 2023-04-17
Rated 5 out of 5 by from I love her! she is my favorite person in the whole world. Very efficient and filled with kindness.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1643