TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Easy to use and like the suggestions for returns Easy to navigate and lists all the suggestions for deductions as well as taxable income.
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax disappointed me this year I've been the biggest fan of TurboTax for years, seriously, 8 years in a row, but this year, holy molly, so annoying. I am a US citizen filing from abroad as non-resident, and only claiming 1099 income. Somehow the income section it took into account my past year income amount and started saying I was going to receive a lot more than I earned. After paying, upgrading to the Live assistance, having a bad chat experience with long wait times and then a life advisor tried to help me, but they just disconnected after 2 minutes in the screensharing. Eventually, I downgraded, erased my income section and started from scratch. Not to mention the annoying workaround that you need to change your filing address to be US based before even seeing the Ready to file button. Thank god I saw a thread on the help section that helped me. Seriously, it's NOT clear that you would have to do that before submitting, especially when you throw a bunch of green illustrations and animations saying I am ready to file, and then it keeps pushing me back to the first screen. Please improve the experience for US ex-pats.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax - Cheapest/Easiest way to file taxes Very user friendly, great source for a teenager or anyone not taught how to file their taxes.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is a very good program for me. I had some problems with the reconciliation of the partners accounts and the associated K-1's. After a few false starts finally got the information correct.
Date published: 2021-02-23
Rated 4 out of 5 by from Never a Problem I've been using Turbo Tax for 8 years and it's always easy to use and guides me for all my tax purposes.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great I didn't need to interact with an agent, but the process was smooth and easy
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax There's lots of things I didn't know that could be deducted that help me out tremendously. I learn to keep records, make a file and store things in order to help myself doing tax filing next year. Managing my money is important I see now. Great education experience I'm learning by Turbo Tax... Thanks Turbo Tax
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use and FREE easy to use, you just have to pay attention to what youre writing and thats it
Date published: 2021-02-23
Rated 5 out of 5 by from Assembler super fast and easy, the new update where the tax info is automatically entered is also very helpful.
Date published: 2021-02-23
Rated 2 out of 5 by from Annoying Issues I think if I am paying over $100 to fill out my taxes I should be able to get some help when I need it and not have to pay another $100 when I have one question. I also do not understand how you can say filling is free but when doing self employed taxes it is not free at all. Its very expensive on top of already owing money to the IRS once finished. I also filled out everything how you asked and was still getting stupid issues that have never happened to me in the past. I am very frustrated after finishing up this year because you charge way to much after advertising as free!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1642
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use and like the suggestions for returns Easy to navigate and lists all the suggestions for deductions as well as taxable income.
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax disappointed me this year I've been the biggest fan of TurboTax for years, seriously, 8 years in a row, but this year, holy molly, so annoying. I am a US citizen filing from abroad as non-resident, and only claiming 1099 income. Somehow the income section it took into account my past year income amount and started saying I was going to receive a lot more than I earned. After paying, upgrading to the Live assistance, having a bad chat experience with long wait times and then a life advisor tried to help me, but they just disconnected after 2 minutes in the screensharing. Eventually, I downgraded, erased my income section and started from scratch. Not to mention the annoying workaround that you need to change your filing address to be US based before even seeing the Ready to file button. Thank god I saw a thread on the help section that helped me. Seriously, it's NOT clear that you would have to do that before submitting, especially when you throw a bunch of green illustrations and animations saying I am ready to file, and then it keeps pushing me back to the first screen. Please improve the experience for US ex-pats.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax - Cheapest/Easiest way to file taxes Very user friendly, great source for a teenager or anyone not taught how to file their taxes.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is a very good program for me. I had some problems with the reconciliation of the partners accounts and the associated K-1's. After a few false starts finally got the information correct.
Date published: 2021-02-23
Rated 4 out of 5 by from Never a Problem I've been using Turbo Tax for 8 years and it's always easy to use and guides me for all my tax purposes.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great I didn't need to interact with an agent, but the process was smooth and easy
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax There's lots of things I didn't know that could be deducted that help me out tremendously. I learn to keep records, make a file and store things in order to help myself doing tax filing next year. Managing my money is important I see now. Great education experience I'm learning by Turbo Tax... Thanks Turbo Tax
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use and FREE easy to use, you just have to pay attention to what youre writing and thats it
Date published: 2021-02-23
Rated 5 out of 5 by from Assembler super fast and easy, the new update where the tax info is automatically entered is also very helpful.
Date published: 2021-02-23
Rated 2 out of 5 by from Annoying Issues I think if I am paying over $100 to fill out my taxes I should be able to get some help when I need it and not have to pay another $100 when I have one question. I also do not understand how you can say filling is free but when doing self employed taxes it is not free at all. Its very expensive on top of already owing money to the IRS once finished. I also filled out everything how you asked and was still getting stupid issues that have never happened to me in the past. I am very frustrated after finishing up this year because you charge way to much after advertising as free!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1642