TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from hard want do this again to hard will just let someone do it
Date published: 2023-04-17
Rated 3 out of 5 by from Much harder to complete this year Much harder to complete this year. Not as intuitive. Had to start over since you ended income section before I entered all income. Felt you were trying to frustrate me into selecting the most expensive prodcut.
Date published: 2023-04-17
Rated 5 out of 5 by from Get the job done Good experience - 8th year in a row. Recommend it highty
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible experience! This is the worst year ever with turbo tax. I have used turbo tax since the first year. I will look around next year for another company. 1. frequent ads to upgrade not just once but several times. 2. couldn't find my way back to fix my tax return. Awful. Just awful.
Date published: 2023-04-17
Rated 5 out of 5 by from Very Helpful Was in a never ending loop until Kevin helped me..
Date published: 2023-04-17
Rated 4 out of 5 by from good good. I wish there was an easy toggle to forms. Not sure why program did not offer detail itemized deduction input, as due to large medical bills, we were able to itemize. I had to jump to sales tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Makes It So Easy Love Turbo Tax. It's so helpful finding deductions and filling in gaps, and overall just providing information and insights that I would never otherwise know or understand.
Date published: 2023-04-17
Rated 1 out of 5 by from Didn't even give me a chance to use free option Was able to use free option in the past. This time around only showed me the "premium" and up options. Only used it to turn file last minute and all my info is already here.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and easy I've used Turbo Tax for years now! It's so easy and convenient. I'll always use TT!
Date published: 2023-04-17
Rated 5 out of 5 by from Old Faithful I have been using TurboTax for over 10 years now and its never failed me. I love the option to either "guide me through the process" or "work on my own" features. I would not use another product.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1642
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from hard want do this again to hard will just let someone do it
Date published: 2023-04-17
Rated 3 out of 5 by from Much harder to complete this year Much harder to complete this year. Not as intuitive. Had to start over since you ended income section before I entered all income. Felt you were trying to frustrate me into selecting the most expensive prodcut.
Date published: 2023-04-17
Rated 5 out of 5 by from Get the job done Good experience - 8th year in a row. Recommend it highty
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible experience! This is the worst year ever with turbo tax. I have used turbo tax since the first year. I will look around next year for another company. 1. frequent ads to upgrade not just once but several times. 2. couldn't find my way back to fix my tax return. Awful. Just awful.
Date published: 2023-04-17
Rated 5 out of 5 by from Very Helpful Was in a never ending loop until Kevin helped me..
Date published: 2023-04-17
Rated 4 out of 5 by from good good. I wish there was an easy toggle to forms. Not sure why program did not offer detail itemized deduction input, as due to large medical bills, we were able to itemize. I had to jump to sales tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Makes It So Easy Love Turbo Tax. It's so helpful finding deductions and filling in gaps, and overall just providing information and insights that I would never otherwise know or understand.
Date published: 2023-04-17
Rated 1 out of 5 by from Didn't even give me a chance to use free option Was able to use free option in the past. This time around only showed me the "premium" and up options. Only used it to turn file last minute and all my info is already here.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and easy I've used Turbo Tax for years now! It's so easy and convenient. I'll always use TT!
Date published: 2023-04-17
Rated 5 out of 5 by from Old Faithful I have been using TurboTax for over 10 years now and its never failed me. I love the option to either "guide me through the process" or "work on my own" features. I would not use another product.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1642