TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Used Turbo Tax for many years.....very satisfied Used Turbo Tax for many years.......very satisfied
Date published: 2023-04-18
Rated 4 out of 5 by from Quick Easy to the point! Quick Easy to the point! Well done turbo tax!!!!!!
Date published: 2023-04-18
Rated 4 out of 5 by from 2022 tax year with Turbo Tax My experience with Turbo Tax has always been good. Their online filling the forms vs doing what was downloaded into my computer needs to be plainly shown as I had to redo data entered online into form in my computer when I was unable to find way to continue online today. So, I did taxes via forms downloaded as I had in past 10 years. The new forms allow for Ohio state tax overpayment to be credited to next year's taxes. Too bad Turbo Tax doesn't allow that option for federal taxes, though the federal forms permit it. I had to take the money back; fortunately Turbo Tax does allow for the direct deposit option the feds allow. Turbo Tax, during 2023, please fix your federal tax forms to allow for overpayment of one year to be credited to the next year.
Date published: 2023-04-18
Rated 3 out of 5 by from Getting worse - program and the SERVICE I have used TurboTax for over 20 years. It has always done great. But as I have started to use more situations (i.e. More Stocks, bonds, options, etc.) The program keeps telling me information is incorrect when it matches documents EXACTLY. And there is no way to get any help except pay them another lots-o-money to talk to an expert for 2 seconds. If I'm going to spend all this money to do it myself why don't I just pay someone to do it for me and it will be less than TT charges.
Date published: 2023-04-18
Rated 5 out of 5 by from importing info was easy super easy to use, that is why I use it every year!
Date published: 2023-04-18
Rated 5 out of 5 by from Very User Friendly I like how user friendly Turbo Tax is. I also appreciate that there's a live person to speak with if necessary.
Date published: 2023-04-18
Rated 1 out of 5 by from Frustrating Software is not as intuitive or helpful as it was in previous years. I have been using Turbo Tax since 2005 and found this 2022 version to be very frustrating. It was difficult to get clarification and find answers. I have a rental property and children in both HS & college. I found several times where it asked me for information from the previous years taxes. It imported the 2021 tax return and that information should have auto-filled, so I only had to confirm for accuracy, but it didn't and I had to manually enter. I didn't finish my return feeling very reassured that the proper questions were asked and information was correct. Unfortunately I'm not sure I'll purchase again as each year it gets progressively worse. On the bright side...I completed my child's free tax return using FreeTaxUSA and couldn't believe how detailed the questions were. It was very eye opening just how poor the Turbo Tax software has become over the years.
Date published: 2023-04-18
Rated 4 out of 5 by from Gets the job done Gets the job done. Don't understand what I do wrong when it asks me to review
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is User Friendly I've been using Turbo Tax for over 10 years to prepare my returns and this year the program seemed to be a little more easier to navigate and get answers to some of my questions.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy navigation. If it's something I don't understand, I can go to your information box .
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1640
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Used Turbo Tax for many years.....very satisfied Used Turbo Tax for many years.......very satisfied
Date published: 2023-04-18
Rated 4 out of 5 by from Quick Easy to the point! Quick Easy to the point! Well done turbo tax!!!!!!
Date published: 2023-04-18
Rated 4 out of 5 by from 2022 tax year with Turbo Tax My experience with Turbo Tax has always been good. Their online filling the forms vs doing what was downloaded into my computer needs to be plainly shown as I had to redo data entered online into form in my computer when I was unable to find way to continue online today. So, I did taxes via forms downloaded as I had in past 10 years. The new forms allow for Ohio state tax overpayment to be credited to next year's taxes. Too bad Turbo Tax doesn't allow that option for federal taxes, though the federal forms permit it. I had to take the money back; fortunately Turbo Tax does allow for the direct deposit option the feds allow. Turbo Tax, during 2023, please fix your federal tax forms to allow for overpayment of one year to be credited to the next year.
Date published: 2023-04-18
Rated 3 out of 5 by from Getting worse - program and the SERVICE I have used TurboTax for over 20 years. It has always done great. But as I have started to use more situations (i.e. More Stocks, bonds, options, etc.) The program keeps telling me information is incorrect when it matches documents EXACTLY. And there is no way to get any help except pay them another lots-o-money to talk to an expert for 2 seconds. If I'm going to spend all this money to do it myself why don't I just pay someone to do it for me and it will be less than TT charges.
Date published: 2023-04-18
Rated 5 out of 5 by from importing info was easy super easy to use, that is why I use it every year!
Date published: 2023-04-18
Rated 5 out of 5 by from Very User Friendly I like how user friendly Turbo Tax is. I also appreciate that there's a live person to speak with if necessary.
Date published: 2023-04-18
Rated 1 out of 5 by from Frustrating Software is not as intuitive or helpful as it was in previous years. I have been using Turbo Tax since 2005 and found this 2022 version to be very frustrating. It was difficult to get clarification and find answers. I have a rental property and children in both HS & college. I found several times where it asked me for information from the previous years taxes. It imported the 2021 tax return and that information should have auto-filled, so I only had to confirm for accuracy, but it didn't and I had to manually enter. I didn't finish my return feeling very reassured that the proper questions were asked and information was correct. Unfortunately I'm not sure I'll purchase again as each year it gets progressively worse. On the bright side...I completed my child's free tax return using FreeTaxUSA and couldn't believe how detailed the questions were. It was very eye opening just how poor the Turbo Tax software has become over the years.
Date published: 2023-04-18
Rated 4 out of 5 by from Gets the job done Gets the job done. Don't understand what I do wrong when it asks me to review
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is User Friendly I've been using Turbo Tax for over 10 years to prepare my returns and this year the program seemed to be a little more easier to navigate and get answers to some of my questions.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy navigation. If it's something I don't understand, I can go to your information box .
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1640