TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from I LOVE turbo tax I have used turbo tax for over 30 years. I have never had any problems and they store all of my returns.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is great It is a very easy to use service. Highly recommend!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is thorough and easy to use I've been using Turbo Tax for years and have never had a problem, It's thorough in checking for deductions. It's a very simple program to use even if your not "tech savvy".
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo tax - Good I'd say turbo tax is good with filing taxes for both Federal and state. I feel that charging additional 40 dollars for each state is way too much hidden charge for turbo tax. Also, when turbo tax is not helping me correct something and if I need to file by mail.. why can't I get my fefund. Each time for the last 2 years.. just because I can'f fill out one information required, I need to mail the documents manually. Why should I pay $100.00 and still can't efile? This is insane.
Date published: 2021-02-22
Rated 5 out of 5 by from SeLena is AWESOME! SeLena helped me soooo much. Spent over an hour on the phone with me walking me through some 2020 type issues.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome A great experience year after year. The live expert, Cynthia was excellent. Very professional and knowledgeable.
Date published: 2021-02-22
Rated 5 out of 5 by from Was easy to do Was first time doing this way and will do it again next year .
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo Tax? I really like how Turbo Tax asks questions as you go unlike some other plaes. I did not like how hard it was to access my 1040 form-it was very difficult to find. I also did not like how the company keeps wanting you to purchase so they put it smack dab in the middle of the page. I would rather see it off to the side. I also think they need to be more clear on how much I am going to pay. Be transparent and provide costs in advance of the process for state and federal. I do not mind paying for a great product what it is worth. They actually did save me money this year. I did my own 1040 and then did Turbotax for comparison and to file electronically. They caught an error I had made due to capital gains.
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo tax is taxing Ellis is awesome. She explained everything thoroughly.
Date published: 2021-02-22
Rated 5 out of 5 by from User Friendly Every year, I have no fear...because TurboTax performs for me.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1629
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I LOVE turbo tax I have used turbo tax for over 30 years. I have never had any problems and they store all of my returns.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is great It is a very easy to use service. Highly recommend!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is thorough and easy to use I've been using Turbo Tax for years and have never had a problem, It's thorough in checking for deductions. It's a very simple program to use even if your not "tech savvy".
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo tax - Good I'd say turbo tax is good with filing taxes for both Federal and state. I feel that charging additional 40 dollars for each state is way too much hidden charge for turbo tax. Also, when turbo tax is not helping me correct something and if I need to file by mail.. why can't I get my fefund. Each time for the last 2 years.. just because I can'f fill out one information required, I need to mail the documents manually. Why should I pay $100.00 and still can't efile? This is insane.
Date published: 2021-02-22
Rated 5 out of 5 by from SeLena is AWESOME! SeLena helped me soooo much. Spent over an hour on the phone with me walking me through some 2020 type issues.
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome A great experience year after year. The live expert, Cynthia was excellent. Very professional and knowledgeable.
Date published: 2021-02-22
Rated 5 out of 5 by from Was easy to do Was first time doing this way and will do it again next year .
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo Tax? I really like how Turbo Tax asks questions as you go unlike some other plaes. I did not like how hard it was to access my 1040 form-it was very difficult to find. I also did not like how the company keeps wanting you to purchase so they put it smack dab in the middle of the page. I would rather see it off to the side. I also think they need to be more clear on how much I am going to pay. Be transparent and provide costs in advance of the process for state and federal. I do not mind paying for a great product what it is worth. They actually did save me money this year. I did my own 1040 and then did Turbotax for comparison and to file electronically. They caught an error I had made due to capital gains.
Date published: 2021-02-22
Rated 1 out of 5 by from Turbo tax is taxing Ellis is awesome. She explained everything thoroughly.
Date published: 2021-02-22
Rated 5 out of 5 by from User Friendly Every year, I have no fear...because TurboTax performs for me.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1629